BushWickz
2021 CX-5 Reserve
Hey How y'all doin'
Sooo not long ago I got this 2021 CX-5 GTR from a dealership in Farihaven MA. Worst experience on a dealership ever! It started with a web search then found a price below MSRP then a phone call which inmediatelly gave me a bad feeling. The seller (****) wasn't in a good disposition of selling a car that day, altough I said I was a potential buyer (due to the price).. showed up the next day and there's when the uncomfortable moments started.. Lack of communication between them, lease was written to the wrong person who doesn't even drive, the finance lady was very rude and uncondescendent. (later on we found out few comments about the same person). The insurance company didn't wanna issue anything because they knew something was wrong with the purchase agreement (the owner have never drove a vehicle in it's life and unlicensed)...
After all the cons we moved forward becasue of the price.. BUT then t the seller (****) came to us while he was demonstrating the vehicle to us and told us to forgive the issue becasue the finance girl was having a bad day and due to the fact that we were getting a survey, even if the problem wasn't caused by him personally everything said and done could affect him as a seller and his many yrs selling cars.
I'm ready to give 'em some 1's and 2's but man.. the seller did a great job and he was very easy going. Surveys means a lot to sellers and some of them are just jerks trying to sell you and rip you off and happy that you leave the lot, but considering that everything went wrong (as of customer service) I kinda lean to a bad review but again I also understand that some of the mistakes made on this wasn't all his fault.
Surveys are what they are and I understand that liying on them won't solve and fix anything. Poor service, jerk sellers and financiers are everywhere even when they smile at you but I'd like to hear other points of view.
How would you proceed?
Sooo not long ago I got this 2021 CX-5 GTR from a dealership in Farihaven MA. Worst experience on a dealership ever! It started with a web search then found a price below MSRP then a phone call which inmediatelly gave me a bad feeling. The seller (****) wasn't in a good disposition of selling a car that day, altough I said I was a potential buyer (due to the price).. showed up the next day and there's when the uncomfortable moments started.. Lack of communication between them, lease was written to the wrong person who doesn't even drive, the finance lady was very rude and uncondescendent. (later on we found out few comments about the same person). The insurance company didn't wanna issue anything because they knew something was wrong with the purchase agreement (the owner have never drove a vehicle in it's life and unlicensed)...
After all the cons we moved forward becasue of the price.. BUT then t the seller (****) came to us while he was demonstrating the vehicle to us and told us to forgive the issue becasue the finance girl was having a bad day and due to the fact that we were getting a survey, even if the problem wasn't caused by him personally everything said and done could affect him as a seller and his many yrs selling cars.
I'm ready to give 'em some 1's and 2's but man.. the seller did a great job and he was very easy going. Surveys means a lot to sellers and some of them are just jerks trying to sell you and rip you off and happy that you leave the lot, but considering that everything went wrong (as of customer service) I kinda lean to a bad review but again I also understand that some of the mistakes made on this wasn't all his fault.
Surveys are what they are and I understand that liying on them won't solve and fix anything. Poor service, jerk sellers and financiers are everywhere even when they smile at you but I'd like to hear other points of view.
How would you proceed?