So I'm really effing pissed... Bought a new 2018 cx9 GT last year.. very pleased with the car so far.
I took the vehicle in to a mazda dealer earlier today. I always supply my own oil being Castrol edge 5w30 full synthetic.
I went in to the nearest Walmart, they didn't have the right viscosity so trying my best to stay true to 5w30, I ended up buying the 5L (slightly less) jug of royal purple. I placed it behind the drivers seat on the floor, told the service manager during our road test (for a shaking mirror) that it's there for him to use it, he confirmed the price will be less since I'm applying my own oil (just like the previous times) and left the car for the day and took the shuttle service into work.
Not being familiar with the oil Royal purple, I was very curious after I picked up the car to see if it's actually purple. I raised the hood, checked the dip stick oil against white paper, and it looks like regular new, clean, unused engine oil.
Thinking maybe they reformulated the brand to not be purple, I did some research. Nope, still purple as heck. The service manager had said they topped off my oil with about .5L of their in house oil since the jug wasn't enough, and I was charged a little extra. The dye in the Royal purples 4.73L with .5L of conventional oil would not dilute it to look like conventional oil. I'm guessing someone took the RP oil and placed their in house one... Really upset about this. As I said, it was at a Mazda dealer. If need be, I'm willing to send the oil to Blackstone labs for testing. Any ideas though? Ever had this happen to me.. to top it off, on a seperate note, the service manager stated I was too picky, at least three times during another conversation for warranty work... Making me feel as though I simply must accept it without questioning anything etc.
Any ideas???