Hi all,
Hoping someone has some advice for me and wondering if anyone else has had similar issues with their CX-5. This is sort of a long story, so bear with me.
I purchased a 2013 FWD CX-5 in September of 2012. About three months ago I had brand new tires put on it. A few days after I had these tires put on, I felt a vibration at highway speeds (about 55-60 mph). Seemed like a classic balance issue to me. I took the car back to the place where I got the tires and they re-balanced them. This did not fix the vibration. I took the vehicle back to the tire place again and they did what they called a "high speed balance". Again, this did not fix the vibration issue. I called the tire place back a third time and they offered to completely replace the tires with a different brand (Michelin). Despite the excellent quality of the new tires, doing this did not fix the problem and by this time it was getting worse. The car seems to vibrate slightly/ride roughly at all speeds (but not while idle).
I then decided to take the car to the Mazda dealership where I'd purchased it. They did a thorough investigation, checked the tires completely, checked the axles, wheel bearings, etc. etc. Even checked the grill to see if it was loose and causing a vibration. Finally they told me that the car was slightly out of balance AND alignment and that might be the issue. I told them I'd had the tires balanced twice and they said the machine at the tire place was potentially out of order. I paid a couple hundred dollars for an alignment and got the tires balanced once again. Initially when I drove the car home it felt slightly better, but the next day it was vibrating again as it had before.
A couple weeks later I brought the car back to Mazda for a second time and dropped it off for the day so they could spend the majority of the day looking at it. Again, they performed a thorough investigation of anything and everything related to the tires and wheels and could find no issues. The customer service rep I dealt with was very helpful. He even said he drove not only my vehicle, but another 2013 CX-5 they had on the lot and that my vehicle rode more smoothly than the CX-5 on their lot did (so I'd hate to think how the car on the lot rides).
At this point I'm utterly perplexed. This car does not ride as smoothly as it did a few months ago, and that's putting it mildly. It's pretty unsettling, actually. It's clear to me now that the problem must lie somewhere other than the tires/wheels, but where? I can feel the vibration in the seat, steering wheel, and through the gas pedal. The car also seems to sway or rock slightly at times. I'm at the point where, if I cannot get to the bottom of this issue, I'm going to consider turning the vehicle in and purchasing something else. It's a shame because everything else seems fine, but it's such a pain to drive because of the vibration, etc.
Hoping someone has some advice for me and wondering if anyone else has had similar issues with their CX-5. This is sort of a long story, so bear with me.
I purchased a 2013 FWD CX-5 in September of 2012. About three months ago I had brand new tires put on it. A few days after I had these tires put on, I felt a vibration at highway speeds (about 55-60 mph). Seemed like a classic balance issue to me. I took the car back to the place where I got the tires and they re-balanced them. This did not fix the vibration. I took the vehicle back to the tire place again and they did what they called a "high speed balance". Again, this did not fix the vibration issue. I called the tire place back a third time and they offered to completely replace the tires with a different brand (Michelin). Despite the excellent quality of the new tires, doing this did not fix the problem and by this time it was getting worse. The car seems to vibrate slightly/ride roughly at all speeds (but not while idle).
I then decided to take the car to the Mazda dealership where I'd purchased it. They did a thorough investigation, checked the tires completely, checked the axles, wheel bearings, etc. etc. Even checked the grill to see if it was loose and causing a vibration. Finally they told me that the car was slightly out of balance AND alignment and that might be the issue. I told them I'd had the tires balanced twice and they said the machine at the tire place was potentially out of order. I paid a couple hundred dollars for an alignment and got the tires balanced once again. Initially when I drove the car home it felt slightly better, but the next day it was vibrating again as it had before.
A couple weeks later I brought the car back to Mazda for a second time and dropped it off for the day so they could spend the majority of the day looking at it. Again, they performed a thorough investigation of anything and everything related to the tires and wheels and could find no issues. The customer service rep I dealt with was very helpful. He even said he drove not only my vehicle, but another 2013 CX-5 they had on the lot and that my vehicle rode more smoothly than the CX-5 on their lot did (so I'd hate to think how the car on the lot rides).
At this point I'm utterly perplexed. This car does not ride as smoothly as it did a few months ago, and that's putting it mildly. It's pretty unsettling, actually. It's clear to me now that the problem must lie somewhere other than the tires/wheels, but where? I can feel the vibration in the seat, steering wheel, and through the gas pedal. The car also seems to sway or rock slightly at times. I'm at the point where, if I cannot get to the bottom of this issue, I'm going to consider turning the vehicle in and purchasing something else. It's a shame because everything else seems fine, but it's such a pain to drive because of the vibration, etc.
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