Who sends out the survey? Corporate or the dealership?

[zoooomzooom]

Unfortunately I've had a negative experience buying a new car with a mazda dealership. Since they dragged the whole process out, by the time I was trying to take the survey it has shown that it expired. I contacted both corporate and the dealership and they both claimed the other party is responsible for the survey. Am I SOL on taking this survey or did anyone else have success asking and getting them(i'm assuming corporate) to send the survey again? TIA

 

[erhayes]

I think corporate hires a third party to do the survey.

 

[zoooomzooom]

yeah i checked the survey website and they had a section about expired survey Survey Support - Medallia

> then you should contact the company that invited you to take the survey directly through the company's customer service phone line or website

sounds like it's mazda corporate to me