Which dealership service on Long island is good (excluding Great neck Mazda)
- Thread starter Ryoga28
- Start date
RallyeRedSi
Member
- :
- 2008 Civic Si
i bought my car from there how did u get screwed
Their sales department is awesome and I have no complaints about them in that respect. However, their service department did a sloppy job on my car and they didn't even apologize. Here is the story:
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Letter sent to SM via email (which he didn't b/c it was returned, so I called him)
Dear Mr. Diagostino,
I had my 2003.5 Mazdaspeed protege towed to your dealership on 2/11 b/c of sudden erratic behaviors on the road. I was given great service by Nicole and went home thinking that my car is in safe hands. I was surprised that my car was ready for pick up on 2/13 and again I thought the service that I had received here was amongst one of the best. I was ready to give top scores on the customer sat sheet if I were to receive one. However over the next couple of days, I started to noticed sloppy work. Here they are in the sequence that I had noticed them.
1) Intake cover was not on (turbo sounded strange)
2) Door edge was chipped (probably due to careless opening of door while on lift)...I want this fixed if possible
3) Engine cover missing (along with bolts)--want my cover back
4) Turbo not engaging at normal rpms...It just doesn't feel right at all. It feels like there is a vacuum leak somewhere.
I'll be at your dealership to talk with you personally sometime on Tuesday. I would've come on Monday, but I had exams that I need to take. In addition, the rear skirt that was order for my car as per se from the WE OWE slip had gone missing (probably used on another car). Please help me remedy these problems as I greatly love my car.
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After the service visit on 3/04, a letter attached to the mazda customer care survey:
Follow up to <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com
ffice:smarttags" /><st1:date w:st="on" Year="2004" Day="4" Month="3">3/04/04</st1:date> service appointment
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o
></o>
Again I was dissatisfied, the technician and the service I had received today left me displeased. Originally, the service manager was supposed to look at the scratch to determine if they could fix it for me (note: I want it air brushed and not touched up using a cheap brush). However the service advisor, Mike, told me that he doesnt know when the service manager will be coming in. I told him about my problems, which were the missing Mazdaspeed engine cover and the scratch on my door. Mike was apparently trying to joke with me, but I found his jokes rude. In addition, never once during this visit did they even apologize for doing a sloppy job on my car.
<o></o>
After waiting for an hour, I was told that my car was fixed. I was puzzled because I still havent met with the service manager about the scratch. Mike informed me that the engine cover was found and they had installed it back on. I asked him about the scratch and he basically asked me to go back home and apply the touch up paint myself ( or my gf to do it because girls knew how to use a brush). I then asked Pretty Paul Singh, who was supposed to be the Mazdaspeed technician that worked on my car, about who was the person that worked on my car and he became agitated that I made such a big deal about the engine cover and the scratch. His reply to was some old guy worked on your car, and you expect us to spend $500 to paint your whole door?
<o></o>
At least I got my engine cover back, but I felt like I wasted my valuable time coming there in the first place. When I had my car towed to Great Neck Mazda, where I had bought my car from, I thought I could trust them with my car. Never did I think that they would be this irresponsible. After I get my rear skirt as per se on the sale agreement, I will never come back to have my car serviced at Great Neck Mazda.
<o> ------</o>
<o>Letter to General manager on 3/04</o>
<o></o>
<o>Dear Ms. Pauline DChiutiis,
<o></o>
<o></o>
I am dissatisfied with the service department and I do not have time to write another full letter today (medical student with busy schedule), so to summarize what happened please read the following attachments. The first one is an email to Mr. Diagostino and the second one was attached to the <st1lace w:st="on"><st1laceName w:st="on">Customer</st1laceName> <st1laceName w:st="on">Care</st1laceName> <st1laceType w:st="on">Center</st1laceType></st1lace> survey detailing the service I had received on <st1:date w:st="on" Year="2004" Day="4" Month="3">3/04/04</st1:date>.
<o></o>
Right now, I would be satisfied if the service department would authorize the body shop to air brush the scratches left by the service department. In addition, I would not have been this angry if they had apologized about the errors in the first place. Instead, I have felt my integrity constantly questioned at your service department.
<o></o>
The only person that I am happy with is Nicole. She is very polite and by far the best service advisor I have had.
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so that's the story. I know it was only a scratch (probably made when they slammed my door while on the lift), but it was the only scratch I got during my 5 months of ownership. Their attitude were really bad and it left me sour.</o>
-------
Letter sent to SM via email (which he didn't b/c it was returned, so I called him)
Dear Mr. Diagostino,
I had my 2003.5 Mazdaspeed protege towed to your dealership on 2/11 b/c of sudden erratic behaviors on the road. I was given great service by Nicole and went home thinking that my car is in safe hands. I was surprised that my car was ready for pick up on 2/13 and again I thought the service that I had received here was amongst one of the best. I was ready to give top scores on the customer sat sheet if I were to receive one. However over the next couple of days, I started to noticed sloppy work. Here they are in the sequence that I had noticed them.
1) Intake cover was not on (turbo sounded strange)
2) Door edge was chipped (probably due to careless opening of door while on lift)...I want this fixed if possible
3) Engine cover missing (along with bolts)--want my cover back
4) Turbo not engaging at normal rpms...It just doesn't feel right at all. It feels like there is a vacuum leak somewhere.
I'll be at your dealership to talk with you personally sometime on Tuesday. I would've come on Monday, but I had exams that I need to take. In addition, the rear skirt that was order for my car as per se from the WE OWE slip had gone missing (probably used on another car). Please help me remedy these problems as I greatly love my car.
------
After the service visit on 3/04, a letter attached to the mazda customer care survey:
Follow up to <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com
ffice:smarttags" /><st1:date w:st="on" Year="2004" Day="4" Month="3">3/04/04</st1:date> service appointment<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
fficeffice" /><o></o>Again I was dissatisfied, the technician and the service I had received today left me displeased. Originally, the service manager was supposed to look at the scratch to determine if they could fix it for me (note: I want it air brushed and not touched up using a cheap brush). However the service advisor, Mike, told me that he doesnt know when the service manager will be coming in. I told him about my problems, which were the missing Mazdaspeed engine cover and the scratch on my door. Mike was apparently trying to joke with me, but I found his jokes rude. In addition, never once during this visit did they even apologize for doing a sloppy job on my car.
<o
></o>After waiting for an hour, I was told that my car was fixed. I was puzzled because I still havent met with the service manager about the scratch. Mike informed me that the engine cover was found and they had installed it back on. I asked him about the scratch and he basically asked me to go back home and apply the touch up paint myself ( or my gf to do it because girls knew how to use a brush). I then asked Pretty Paul Singh, who was supposed to be the Mazdaspeed technician that worked on my car, about who was the person that worked on my car and he became agitated that I made such a big deal about the engine cover and the scratch. His reply to was some old guy worked on your car, and you expect us to spend $500 to paint your whole door?
<o
></o>At least I got my engine cover back, but I felt like I wasted my valuable time coming there in the first place. When I had my car towed to Great Neck Mazda, where I had bought my car from, I thought I could trust them with my car. Never did I think that they would be this irresponsible. After I get my rear skirt as per se on the sale agreement, I will never come back to have my car serviced at Great Neck Mazda.
<o
> ------</o><o
>Letter to General manager on 3/04</o><o
></o> <o
>Dear Ms. Pauline DChiutiis,<o
></o><o
></o>I am dissatisfied with the service department and I do not have time to write another full letter today (medical student with busy schedule), so to summarize what happened please read the following attachments. The first one is an email to Mr. Diagostino and the second one was attached to the <st1
lace w:st="on"><st1laceName w:st="on">Customer</st1laceName> <st1laceName w:st="on">Care</st1laceName> <st1laceType w:st="on">Center</st1laceType></st1lace> survey detailing the service I had received on <st1:date w:st="on" Year="2004" Day="4" Month="3">3/04/04</st1:date>.<o
></o>Right now, I would be satisfied if the service department would authorize the body shop to air brush the scratches left by the service department. In addition, I would not have been this angry if they had apologized about the errors in the first place. Instead, I have felt my integrity constantly questioned at your service department.
<o
></o>The only person that I am happy with is Nicole. She is very polite and by far the best service advisor I have had.
-----
so that's the story. I know it was only a scratch (probably made when they slammed my door while on the lift), but it was the only scratch I got during my 5 months of ownership. Their attitude were really bad and it left me sour.</o
>RallyeRedSi
Member
- :
- 2008 Civic Si
i see
Just got a call from the SM of Great Neck Mazda. Here's a few of the points he made.
1) I did not give him any chance to remedy the problem.
Not true, I called and asked him to take a look at the car.
2) I did not call him at all or left a msg.
Again, untrue because I called the week before the appointment spoke to the service manager. He claims that I didn't. Very strange. Maybe Mike was someone at the dealership was pretending to be the SM.
3) They don't want to service customers that make a big deal out of something small.
Well, I guess if was my mistake to totally place my trust i ntheir ability in the first place. Even though they just forgot to put my intake and engine cover back on and scratched my door, I give them a chance to fix it, but was given the run around. Never was there an apology. And yes, I guess it could've been a lot worse, they could've have made a lot of small error that customer wouldn't care about
Those small errors are reflective of the type of care that was used and I guess they don't care about it. He told me that "at least the car is running."
4) I didn't need to write those letters to Mazda NA and the General manager.
What was I suppose to do...? After that appointment, I felt like there was nothing else to do. It felt like a dead end.
5) Everybody's got their problems and maybe the mechanic was having a bad day.
A mechanic with a bad day working carelessly on my car...well, that's a thought.
6) Mechanics isn't the best person for customer relations...
What the hell is this crap...my mechanic down in Glen Cove is the coolest mechanic I've ever known. Always friendly and anwser all the dumb question I've had about my car.
My main pet peeve with Great neck mazda is about trust and service. They don't trust me and therefore didn't give me the service that I deserve. No apologies were ever given. During the whole visit, I've felt like they were blaming me for the problems.
I guess all dealerships are like this, after all they are a business. However a business still need to treat their customers and their properties with respect. I know the problems I listed were "small", but I've often wondered if there was something else that I missed.
Is my expection of them too high? Should I have aimed much lower? In a couple of more years I'll be working as a doc...is this how I am going to treat my pt? It's a scary thought. I could just tell my pt that he or she shouldn't be mad because I made a small mistake and that they should be glad they are still alive. Could they still trust me to do more "work" on them? I highly doubt it.
1) I did not give him any chance to remedy the problem.
Not true, I called and asked him to take a look at the car.
2) I did not call him at all or left a msg.
Again, untrue because I called the week before the appointment spoke to the service manager. He claims that I didn't. Very strange. Maybe Mike was someone at the dealership was pretending to be the SM.
3) They don't want to service customers that make a big deal out of something small.
Well, I guess if was my mistake to totally place my trust i ntheir ability in the first place. Even though they just forgot to put my intake and engine cover back on and scratched my door, I give them a chance to fix it, but was given the run around. Never was there an apology. And yes, I guess it could've been a lot worse, they could've have made a lot of small error that customer wouldn't care about
Those small errors are reflective of the type of care that was used and I guess they don't care about it. He told me that "at least the car is running."
4) I didn't need to write those letters to Mazda NA and the General manager.
What was I suppose to do...? After that appointment, I felt like there was nothing else to do. It felt like a dead end.
5) Everybody's got their problems and maybe the mechanic was having a bad day.
A mechanic with a bad day working carelessly on my car...well, that's a thought.
6) Mechanics isn't the best person for customer relations...
What the hell is this crap...my mechanic down in Glen Cove is the coolest mechanic I've ever known. Always friendly and anwser all the dumb question I've had about my car.
My main pet peeve with Great neck mazda is about trust and service. They don't trust me and therefore didn't give me the service that I deserve. No apologies were ever given. During the whole visit, I've felt like they were blaming me for the problems.
I guess all dealerships are like this, after all they are a business. However a business still need to treat their customers and their properties with respect. I know the problems I listed were "small", but I've often wondered if there was something else that I missed.
Is my expection of them too high? Should I have aimed much lower? In a couple of more years I'll be working as a doc...is this how I am going to treat my pt? It's a scary thought. I could just tell my pt that he or she shouldn't be mad because I made a small mistake and that they should be glad they are still alive. Could they still trust me to do more "work" on them? I highly doubt it.
Check out this post on vwvortex: http://forums.vwvortex.com/zerothread?id=1146450
Our tranny is much better than VWs. ^^
Our tranny is much better than VWs. ^^
