Where is MAM!??

[slowmotionmsp]

Well I finally got my manifold today. It looks good, but too bad i'll never get to use it as I own a wrx now. Oh well more money to mod the suby!!!

is it an exhaust mainfold? Would like to know a price on it too, please?

 

[Perro del Sol]

I make my living in sales and I am sympathetic to MAM's move to a larger facility. My issue is as follows, I ordered the set of hardpipes for my MSP. According to MAM's disclaimer, it takes 30 business days, not 30 days.

Secondy, the moment you knew you were moving, you have a professional and a business obligation to advise your customers immediately, actually you should have prepared us earlier that a move was likely coming.

As it stands as of this moment, according to the posts on the board, the mandrel pipe bending machine has not arrived to your shop. Again, this information needs to come from you, not a second or 3rd party!

In closing, until the product ships or has been manufactured you should not charge anyones account! I believe that your customers have been more that patient enough, 60 days as of today! So are we looking at 90+ plus days before shipping or what?

I think if you resolve your communication/customer service issues, you would have less of these types of posts. It would not hurt you to follow up on your employees responses, as it is your company. Sometimes a number of things get lost in interpretation, again, you should follow up on here personally. I don't think asking for an update once a week is asking to much.

I just need to know when, the hardpipes will be shipped/completed.

Thanks!

Marlon

 

[Mazdaspeed6]

Amy,

He doesnt take CC any more for fear of Charge Backs. SOme dude from MAM TOld me if I paid Paypal I'd have to wait 45 days*the time I cant file an appeal for bad product* in order to recieve my items, This is more than messed up its royally ****** up! Im serious Im going to seek council and file damages, from what I have been told, since I dont have product at all.. I can recieve all monies I have paid ... Everything from shipping to the motor its self MAM will be responsible, its called Theft By deception. Im also writing a letter to the Better Business Beauru and Consumer Protection Agency, Not only unprofessional, you dont treat people as MAM has done. Its messed up. I understand the nature of their business but its ridiculous to promise people things and dont come through on them.

Not my personal case but a friend of mine has been waiting over a year for a built long block that he paid almost $4,700 up front for. He was told 8-12 weeks and then after months of no contact he would call and they would promise him it would be done in 2 weeks. Those 2 weeks turned into months without any contact, even after leaving messages and PMs asking on the progress. When there was contact it was promised another 2 weeks, so on and so on, ect. Then finally after over a year being sent bits and pieces of the motor weeks/months apart if at all? It has taken action via credit card/bank to get them to contact them and NOW they want to talk and promise yet again- its ready to ship now, it will ship tomorrow, blah blah blah.... I think I can understand how you feel b.c I have seen my friend go through this for the past year, and I understand his feelings about it.

I delt with Beau in Nov 04 and he had a SPEC clutch drop shipped to my house overnight with no problem, I was very happy with his service then, I dont know what has happened since then but it is very sad.

 

[Kansei]

ow these are some bad developments. I too believe that people shouldn't be charged until their item is going to be shipped, not months before. That's the only gripe I have with my service with MAM. I had a hole in my checking account for a month before I received the awesome midpipe. I'm totally happy now but it definitely will have an impact on being a repeat customer for myself and a lot of other people on here.

Things really need to be cleared up for you Mazdaspeed6, are you sure it is at the point that you need legal counsel? I'm not saying MAM deserves another chance or anything, but get ahold of Beau and tell him you need your block and/or money back. It's a reasonable request, you shouldn't have to go that long without a car while waiting for parts to be made.

 

[505zoom]

...I have paid them about 1200 dollars and They are saying before I can get my motor back I need to pay them 400 dollars for pistons...

I must be missing something because that doesn't sound unreasonable. Do you expect to recieve the motor before your balance is paid?

 

[505zoom]

Ok after looking into this one, this is the jist...

Robert (mazdaspeed6) bought and recieved a built motor. He then let it sit outside for at least a month while he saved up to have a shop install it. The internals rusted, but they installed it anyway (thinking that the rust on the pistons, crank, and cylinder bores "would just come out with the oil"). The motor got destroyed when they ran it. Robert then needed to re-machine the block and crank, get new bearings, and get new pistons. Beau is giving him below cost on everything needed to get the motor back up to par, and is only charging him for the cost of machine work and parts.

Robert, PM me your number so Beau can call you from the road. I highly doubt the below cost offer will stand if he reads all of your threats in this thread, so you might want to consider re-wording some of that at least.

 

[Earful]

based on all these posts...sounds like MAM might be better off doing business like my shop. It is 7000sq ft owned by one individual. He has a several employees, but doesnt do much, if any, mail order business. He is busy enough with local customers and their cars, he can custom fab if he needs to, and does it in real time, i.e. no lead times, etc. I have been taken care of by them from day one. MAM might take some things away from them, its one thing to cater to an aftermarket, only if you can hang. I currently have one of the local MSP's here with the most zoom-zoom because of them. http://www.midnightperformance.com

 

[Jeph]

ow these are some bad developments. I too believe that people shouldn't be charged until their item is going to be shipped, not months before. That's the only gripe I have with my service with MAM. I had a hole in my checking account for a month before I received the awesome midpipe. I'm totally happy now but it definitely will have an impact on being a repeat customer for myself and a lot of other people on here.

When you are physically building a product for someone on an order by order basis, you take the money up front. Thats how it is in any business really. I work as an optician, and i'm not going to make a pair of glasses for someone unless they pay for them up front. If they don't, and they don't come back after i've finished them, i'm out the cost of the lenses, which in some cases can be hundreds of dollars, and there's nothing i can do about it.
Some things, like the midpipes, could easily be resold if one customer didn't want it, but custom parts, like certain compression pistons, and things like that can't and will sit on the shelf months, or even a year before someone orders that item again. So thats a loss to Beau until he can sell the item. Paying upfront is the only way the seller can guaruntee that he doesn't get screwed.

 

[Mazdaspeed6]

Ha I appreciate you addressing this issue as if it were your problem however you have some inconsistancies in your story, I didnt wait a month or whatever to save up for a motor install, sir. I have the money to do whatever I please when I feel like doing it. Regardless of the condition of the motor, whoever was handling it should have just stated what was the issue, I'd bought another block before having to wait this long without a vehicle, Im not going to PM you my phone number beau should have my number and my email I have called and left so many messages on there answering machine its not funny. I can almost recite the message verbatum from memory. Nevertheless, I dont want people to cut me brakes, I dont care if he gave everything to me at below cost or free... 4 going on five months without a vehicle is a long time, even you... a Big MAM support/ethuasists such as yourself can agree with that. Im a professional just like beau, Im in business just like he is. THe customer is the number one priority sir. WIthout them there would be no business. Like I stated in my post im not threatening anyone, Its a promise, up until now I have not had a reason to threatened or talk in a negative way toward anyone. Im not mad at beau or MAM, I have no hard feelings towards them, I just want my motor back. And at this point will take neccessary steps to either get that done or recoup funds in which I have paid .

Ok after looking into this one, this is the jist...

Robert (mazdaspeed6) bought and recieved a built motor. He then let it sit outside for at least a month while he saved up to have a shop install it. The internals rusted, but they installed it anyway (thinking that the rust on the pistons, crank, and cylinder bores "would just come out with the oil"). The motor got destroyed when they ran it. Robert then needed to re-machine the block and crank, get new bearings, and get new pistons. Beau is giving him below cost on everything needed to get the motor back up to par, and is only charging him for the cost of machine work and parts.

Robert, PM me your number so Beau can call you from the road. I highly doubt the below cost offer will stand if he reads all of your threats in this thread, so you might want to consider re-wording some of that at least.

 

[AbsoluteSwed]

I agree with you Mazdaspeed 6 but I have waited since 5/25/05, yes over 13 months now. And I cannot get in touch with him over the phone. I have almost same feelings as you Mazdaspeed 6 but a little more agitated since waiting 13 months for parts is unacceptable.

 

[Earful]

I dont know what parts you ordered....but that amount of time is Bullsh*$...

I agree with you Mazdaspeed 6 but I have waited since 5/25/05, yes over 13 months now. And I cannot get in touch with him over the phone. I have almost same feelings as you Mazdaspeed 6 but a little more agitated since waiting 13 months for parts is unacceptable.

 

[65racecoupe]

I agree with you Mazdaspeed 6 but I have waited since 5/25/05, yes over 13 months now. And I cannot get in touch with him over the phone. I have almost same feelings as you Mazdaspeed 6 but a little more agitated since waiting 13 months for parts is unacceptable.

What parts?

 

[AbsoluteSwed]

Trying to keep my project silent until it is finished but I will say it was a pretty good amount of parts with a total which I paid upfront 13 months ago. I have been hesitant to let everyone know how long I have waited since I do not want to give Beau or MAM and bad publicity but it has now gone too far with the wait time.

 

[Mazdaspeed6]

Dude 13 months Sounds like class action time to me

Trying to keep my project silent until it is finished but I will say it was a pretty good amount of parts with a total which I paid upfront 13 months ago. I have been hesitant to let everyone know how long I have waited since I do not want to give Beau or MAM and bad publicity but it has now gone too far with the wait time.

 

[MSPRO]

Dude 13 months Sounds like class action time to me

well my friend has been waiting about the same amount of time if not longer. so we shall see. He hasn't said anything b.c he didnt want to start crap, so thats why I haven't said his name. BTW he has not posted in this thread either

 

[Earful]

Not say anything???!! WTF? This is a car enthusiasts forum, your supposed to say something! How are other users going to get viable useful communication and information when your a wimp and wont speak up, and worse, trying to remain anonymous, so you dont make waves! This whole thread is bullsh(*!
Cracks me up...make a stand for your hard earned money...Jeez...

well my friend has been waiting about the same amount of time if not longer. so we shall see. He hasn't said anything b.c he didnt want to start crap, so thats why I haven't said his name. BTW he has not posted in this thread either

 

[Mazdaspeed6]

bulls***... ha whatev Im not bulls*** and neither is what I have stated anyone who says otherwise is on crack

Not say anything???!! WTF? This is a car enthusiasts forum, your supposed to say something! How are other users going to get viable useful communication and information when your a wimp and wont speak up, and worse, trying to remain anonymous, so you dont make waves! This whole thread is bullsh(*!
Cracks me up...make a stand for your hard earned money...Jeez...

 

[Earful]

Wasnt directed at you man. At least you asked earlier about how to get a hold of them. My rant is directed at the ones "who dont want to start crap". I think if there is a problem with MAM, it should be aired out here, as they are authorized vendors.

bulls***... ha whatev Im not bulls*** and neither is what I have stated anyone who says otherwise is on crack

 

[MSP608]

Not say anything???!! WTF? This is a car enthusiasts forum, your supposed to say something! How are other users going to get viable useful communication and information when your a wimp and wont speak up, and worse, trying to remain anonymous, so you dont make waves! This whole thread is bullsh(*!
Cracks me up...make a stand for your hard earned money...Jeez...

if he really had a problem with it, he would post and that is why he posted on his situation now. how does that make him a wimp?

 

[Mazdaspeed6]

This is the conversation I had today with one of the MAM team members. lol Honestly I have been lied to more in the last month than my entire existence. MAM to me is garbage sorry. I was promised yet again a phone call from beau today by the close of business.. and it once again was a lie. These people are absolutely ridiculous, I can not believe people still want to order s*** from these people even though the shady business practices being used here. THIS is Crap I mean... Absolutely Crap. I dont care who heres it MAM is crap in my book!