I have a 2003.5 Mazdaspeed Protege that I have had for about 1 1/2 years.
Recently
I test drove another car (at a subaru dealership) and had them assess the trade in value of my
Mazda. When they came back with it they asked me "when the accident
happened". I have never been in an accident so I knew nothing of this.
They
then informed me that my drivers door had been repaired and both doors
had
been painted. The car salesman that I was dealing with stated that they
pulled a carfax on the car and nothing came up so it must have happened
either at the factory or at the dealership. (The car was a dealer trade
from Chicago).
Upon further inspection, it has been determined that my drivers door
has
been "reskined", has body filler in it, and is rusting from the inside
out
as well as cracking.
I brought this to the attention of the dealership that I purchased it
from
2 months ago( Subarban Mazda of Troy). Immeadiatly after talking with
the
new car sales manager, I got a call from the used car manager that had
done
the original assesment and then he assured me that he did not run a
carfax
or devalue my car due to the repairs.
I was then directed to the service manager to look into getting it
repaired. The service manager stated that he would have to deal with
the
Mazda North America Rep to get the repairs authorized. At that time he
stated that the door would get replaced and the car would be repainted
on
that side. He stated that he would arrange a meeting with the rep the
next
time he was in the area.
After waiting and calling him several times he finally got back to me
and
stated that he had met with him and needed to get pictures of the car.
3
weeks ago I took pictures of the rust and cracks (because the
dealership
camera broke when I went over there for him to take the pictures), and
sent
them in.
While this is happening, Both of us notice a stress crack that has
formed
in my windshield. I took pictures of that as well to be covered under
warranty.
Again after calling several times to get status updates and not hearing
anything other than they were waiting on the rep, I finally called
Mazda
North America's customer line.
They stated that the rep was at my dealer and that I could go there
(today
@ 11am) and that he would be there for a couple of hours.
Upon arrival I waited 20 minutes to talk to him, (he walked past me
several
times doing nothing before he introduced himself), He then proceded to
tell
me that he had already authorized my door to be repainted. He stated
that
that was all I was entitled to as the car has 25300 miles on it. He
sated
that when the car had left the factory, it had no damage and he was not
responsible for anything beyond that. He also stated that he would not
warranty the windshield because of the mileage. (there is no rock chip,
it
just cracked).
I explained that I payed for a new car. What I got was one with a
repaired
door that is rusting from the inside out and a windshield that cracked
on
it's own. All I asked for is the door to be replaced with a new one,
have
it painted, and have the windshield replaced. All he wants to do is
repaint
my door.
I have been dealing with this for over 2 months. I have been getting
nothing but the runaround. I believe that I am the victim of retail
fraud.
(they never disclosed any of the repairs). And now they won't warranty
the
windshield and they only want to paint a door that is rusting. WTF? Anybody got any advice on this one?
Recently
I test drove another car (at a subaru dealership) and had them assess the trade in value of my
Mazda. When they came back with it they asked me "when the accident
happened". I have never been in an accident so I knew nothing of this.
They
then informed me that my drivers door had been repaired and both doors
had
been painted. The car salesman that I was dealing with stated that they
pulled a carfax on the car and nothing came up so it must have happened
either at the factory or at the dealership. (The car was a dealer trade
from Chicago).
Upon further inspection, it has been determined that my drivers door
has
been "reskined", has body filler in it, and is rusting from the inside
out
as well as cracking.
I brought this to the attention of the dealership that I purchased it
from
2 months ago( Subarban Mazda of Troy). Immeadiatly after talking with
the
new car sales manager, I got a call from the used car manager that had
done
the original assesment and then he assured me that he did not run a
carfax
or devalue my car due to the repairs.
I was then directed to the service manager to look into getting it
repaired. The service manager stated that he would have to deal with
the
Mazda North America Rep to get the repairs authorized. At that time he
stated that the door would get replaced and the car would be repainted
on
that side. He stated that he would arrange a meeting with the rep the
next
time he was in the area.
After waiting and calling him several times he finally got back to me
and
stated that he had met with him and needed to get pictures of the car.
3
weeks ago I took pictures of the rust and cracks (because the
dealership
camera broke when I went over there for him to take the pictures), and
sent
them in.
While this is happening, Both of us notice a stress crack that has
formed
in my windshield. I took pictures of that as well to be covered under
warranty.
Again after calling several times to get status updates and not hearing
anything other than they were waiting on the rep, I finally called
Mazda
North America's customer line.
They stated that the rep was at my dealer and that I could go there
(today
@ 11am) and that he would be there for a couple of hours.
Upon arrival I waited 20 minutes to talk to him, (he walked past me
several
times doing nothing before he introduced himself), He then proceded to
tell
me that he had already authorized my door to be repainted. He stated
that
that was all I was entitled to as the car has 25300 miles on it. He
sated
that when the car had left the factory, it had no damage and he was not
responsible for anything beyond that. He also stated that he would not
warranty the windshield because of the mileage. (there is no rock chip,
it
just cracked).
I explained that I payed for a new car. What I got was one with a
repaired
door that is rusting from the inside out and a windshield that cracked
on
it's own. All I asked for is the door to be replaced with a new one,
have
it painted, and have the windshield replaced. All he wants to do is
repaint
my door.
I have been dealing with this for over 2 months. I have been getting
nothing but the runaround. I believe that I am the victim of retail
fraud.
(they never disclosed any of the repairs). And now they won't warranty
the
windshield and they only want to paint a door that is rusting. WTF? Anybody got any advice on this one?
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