Unacceptable Response From MAZDA USA

[tunersteve]

Hypebole in my national origin attack on MAZDA.
Still, one can see and read of the Japanese automakers stubboness to admit any mistakes until they are forced to as in the TOYOTA fiasco.

I went to MAZDA USA with a positive attitude but you could tell by the approach of their customer service people they were in a stall as long as you can mode.

This Glynn customer service person to whom I spoke promised that an Regional Mazda Rep would meet with me at the dealership. In reality he only called the Service Rep at Quirk Mazda and cut the customer out of the picture.

Going to take the car to my own mechanic I have used for years and have him look at it. Sometimes I think it is a transmission problem. The automatic shifting is sometimes laboring it seems to me and when I come to a stop it almost feels like it is downshifting after I have stopped.

I expect more from a new car. Am I wrong to expect that?

Absolutely not. You're right in wanting a car free of problems, but don't jump ahead of yourself with this. From what little I can tell, I agree that it's most likely a loose/torn/damaged motor mount of some type.

It sounds like the MNAO rep you talked to was a little rude, and for that I don't blame you either. Like myself and others have said, look around you, find a dealer other than Quirk Mazda and have it looked at, go for a ride with the techs to explain in detail the problem, and see what they find. Some dealers are just plain lazy and don't care about fixing a problem.

 

[gogogomoveit]

Whoa I would highly suggest OP to revise your word of choice. Such language is not going to fly with lawyers or any legal moderators. Words like "Japs" are considered to be racist and provocative in common sense, and this attitude may only bite you back down the road. Keep the cool and stay open-minded.

Does your car only vibrates during idle? It seems like the car's is not running in harmonic balance in certain engine RPM. I have driven a 2009 Mazda6 i touring rental with 10K miles on it for some 600 miles over 4 days, and i have never experienced anything like that. I would call Mazda USA again, quote the name of the representative and the dealer you have dealt with, and elevate it up to the manager level. Your dealership, from your description, is plain lazy and even tried to rip you off with a rusted brake disc ( well isnt it supposed to rust after all that heat cycle and oxidation?)...

 

[bazooka joe]

time to find another dealer/mechanic....i can't imagine this is some huge mega problem...please report back if you find out what the issue is