Trouble updating maps on SD card

[WHM]

I have a 2016 CX-5. Just bought a Nav card about 3 weeks ago. Was a bit concerned but bought it on eBay. Seller had a number of them in stock and appeared to be an out of state dealer. Local dealer of course wanted full price plus "installation" (over $100 to slip an SD card into a slot?). Anyway it works beautifully in my car and was not paired to another vehicle. Now that I have had it about 3 weeks weeks and have driven over the 62 mile limit, I decided to update (has the April 2015 maps, but a December 2015 update is available. Followed the instructions and installed Mazda Toolbox. I open toolbox, but when I insert the SD card.. nothing happens. It does not seem to recognize the card. I can't even do a backup. The computer does recognize the card. I can see it in Explorer (using Win 7 Pro 64 bit) and it has content and license folders. When inserted, Windows does give me the warning "Do you want to scan and Fix Removable Disk". I get this occasionally with USB flash drives... I run it and no problems.. However, I'm a bit nervous to run this scan for fear that when it is done, not only might I not be able to update the maps, but it may no longer work in the car. Right now it works fine in the car.. I just want the update.

Any thoughts about how safe it would be run the scan disk? or even why I might be getting the error message when the card works fine in the car? Has anyone else had this situation when updating?

 

[GAXIBM]

Be sure you are using Mazda Toolbox, not TomTom!

 

[p38cyq]

You can safely run "scan and fix disk".

 

[jjp735i]

I just did mine over the weekend and I had to create a back up first before it would update. Took forever and yes, you have to download the Mazda toolbox.

 

[WHM]

Be sure you are using Mazda Toolbox, not TomTom!

Yes definitely using Mazda Toolbox. In fact there was an update available so using the latest version.. Just no response from the program when I insert the card. As I mentioned, the computer can read the card, so I don't think it's the card reader. Since there is no response when the card is inserted, it does not even activate the backup portion of the program. I can click backup, but the "create a backup" button remains greyed out. Was I supposed to have created a backup with the brand new card before I ever installed it in the car? They way I understand the Toolbox instructions is that you open the program, then when it prompts with the "insert SD card" prompt that is when the card gets inserted. I ran the "scan and fix disk", that completed successfully but no change, the card is still not recognized.

Anyway as a further update, after trying several times to update, the card now no longer even works in the car...! I just have the compass screen again after having the nav work beautifully for three weeks before I tried to update it.

The seller is going exchange it for me, but I don't want to corrupt the new card. So it there is anything it seems I might be doing wrong?

My understanding is if this was a used card it would either not work from the get go if it had been paired with another vehicle, or it would work and pair with my VIN instantly if it had been installed in another car but not driven 62 mi. If it happens to be a counterfeit card (and nothing about it or the packaging appears sloppy or fake) would there be some kind of protect that would invalidate the card when one tries to update it? I have not read about anything like that. The map files on it were April 2015 which I think was the update just prior to the current December 2015 update, so it doesn't seem the card was old and if it was older than 3 years and outside the update period it would not be a Navtec card, I think it would be Tom Tom.

 

[ColtX-5]

Be sure you are using Mazda Toolbox, not TomTom!

Does Mazda Toolbox only work with 2016s? How do I tell what the last update is in my 2015? I have neveer seen that in the setups.

 

[GAXIBM]

Does Mazda Toolbox only work with 2016s? How do I tell what the last update is in my 2015? I have neveer seen that in the setups.

Toolbox 2016+ with 7 inch infotainment screen. TomTom Home 2 for 2013-2015 (models with 5 inch CRT if nav screen says TomTom when you turn it on.) There is a settings/info screen but I can't quote it...

 

[tommojunior]

I had a similar problem where the sdcard didn't mount to a drive letter. This was easily fixed using windows10 partition manager. Maps now updating fine..

 

[Srad600]

I had problems with the OEM card also. What I did was back it up onto a Sandisk SD card (same size as OEM). Now the OEM card sits in a drawer, and I've used the Sandisk card ever since without issue.