Touchscreen Phantom (2020 CX-5)

[obnxs15]

I have a 2020 CX5 and have issues with the infotainment system to freaking out and making random selections and changes all on its own. Today I narrowed it down to the touch interface since it only happens when stopped. Has anyone else had issues like this? I’ve cleaned the screen carefully but it’s still acting like someone is pressing all over the screen.

 

[wlong01]

Search this forum. Posts about ghost infotainment or something similar.

I think there was a TSB for the problem but probably won't help you since you're out of warranty.

 

[madar]

I have the same problem, usually shows up in warmer weather. I used to have the "beep" function enabled but turned it off. Thing sounds like a telephone sometimes when it makes it random jumps. I think somewhere on here some one has a procedure for fixing this, involves removing the screen to do a mod.
Reference this link:

https://mazdas247.com/forum/t/2017-cx-5-infotainment-ghost-touch-issue.123877137/#post-6751727

Happens to me whether moving or not.

 

[Busch]

https://mazdas247.com/forum/t/cx-5-navigation-guidance-volume-goes-crazy.123879184/

My 19 CX-5 was also out of the warranty period but it had been extended for that problem when I had it. My story is linked above. Hopefully you will have the same luck.

 

[obnxs15]

Thanks everyone, I’ll review the TSB and contact my local dealer for assistance

 

[ceric]

My '14 Mazda3 also got the ext warranty from Mazda on the display (random/ghost touch).

 

[ColtX-5]

My '16.5 does it randomly.

 

[kritra]

I have a 2016 CX-5 that I bought used a couple of years ago. I had this issue and found this on youtube; Ghost touch fix.

 

[ColtX-5]

I found a software disable at Mazda Tweaks and I'm gonna try that first. I used Mazda Tweaks to enable touch while moving, so the random operations are frustrating. It has even called random people.