The Official Story of How Mazda F**ked Me

[Larone]

What I don't get is, some Mazda Dealerships have the Injen intakes for sale at their parts dept. (eg. Gunther Mazda in FL), and also Mazda were the ones that loaned Turbo Mag a MSP and they knew exactly what Turbo mag was going to do. Why would they do all of this if they'd just void warranty work anyway?

 

[girth]

Notorious- huh? You were only told that it was "characteristics of the car" because Mazda hadn't released the needed parts for a repair therefore Dealerships had no way of fixing them. If you think those three problems are bad, try owning a VW. Talk about rush jobs. For 5 months after the release of the Touraeg no dealership could program keys for it. If you lost the keys you were screwed.

I still have faith in Mazda, as a car and company..... You should see all the programs they are starting to get more information from the customers on what they need to improve etc.

Yeah but what Notorious is saying is that many of the dealerships wouldn't even ACKNOWLEDGE that the problems existed. Since Mazda didn't have a "fix", the problem didn't exist, that's the way most dealerships think. That's why people get so pissed off at dealerships too because they are our only voice to MazdaUSA -- every time we tried contacting MazdaUSA directly about the problems they'd just say "take it to your dealership for a professional diagnosis". So we'd do that and the dealership would say "could not recreate customer concern" or "that's how the car is." Ugh! I get pissed just thinking about all that BS!

 

[BlkZoomZoom]

yeah...I agree they should come up with better ways to relay messages. The only problem is the commnication between Mazdausa and the individual dealerships. At a couple of points you guys knew more about updated parts coming than I or the Mazda Tech support groups. That meant we didn't even know new parts were coming and when there is not many of these on the roads, we didn't even know these were wide-spread problems.

I'm not defending all dealerships, some dealerships ethics are quite questionable.

 

[Notorious]

The point isn't that mazda is the only car company that does this, there are others but they should be held to a higher standard. I never had a problem (warranty or dealership concerns) with my hondas or my lexus like I do with Mazdas. Don't get me wrong, mazda makes great cars but there customer service, dealerships, and problem solving techniques need significant improvement.

Notorious- huh? You were only told that it was "characteristics of the car" because Mazda hadn't released the needed parts for a repair therefore Dealerships had no way of fixing them. If you think those three problems are bad, try owning a VW. Talk about rush jobs. For 5 months after the release of the Touraeg no dealership could program keys for it. If you lost the keys you were screwed.

I still have faith in Mazda, as a car and company..... You should see all the programs they are starting to get more information from the customers on what they need to improve etc.

 

[JHew84]

The point isn't that mazda is the only car company that does this, there are others but they should be held to a higher standard. I never had a problem (warranty or dealership concerns) with my hondas or my lexus like I do with Mazdas. Don't get me wrong, mazda makes great cars but there customer service, dealerships, and problem solving techniques need significant improvement.

why should mazda be held to a higher standard? their cars are very affordable, since their cars are that much cheaper than other car companys they dont have the same funding going into their warranty programs, and hence can't compete with companys like lexus... and i've heard plenty of honda horror stories as well, i know a couple honda techs as well and they admit that honda is pretty tight about warranty work...

what it basically boils down to, is you get what you pay for, if you buy a car for under 20K dollars, you probably aren't gonna get a very good warranty, if a buy an expensive car, I.E. lexus, BMW, mercedes, so on, you will probably get a company that is more apt to work with you in regards to warrantys, because you are spending a lot more money with them... i just dont see holding mazda responsible for a widely occuring problem very productive, what needs to happen is an affordable way to provide a good service needs to be developed, but until then any cheap car is going to be met with resistance in regards to warranty work, it sucks, but thats just the way it is until someone changes it, buying another car other than mazda wont solve that problem, you'll just have a new car that eventually will enter you back into the same old problems dealing with dealerships...

 

[JHew84]

quick question for blkzoomzoom, would i be able to have a dealership install the gauge for me?? and then have it included in my warranty??? because that is DEFINITLY something that i plan on doing imediatly after purchasing the car...

 

[MazdaSpeedTurbo]

Magnuson moss warranty ACT 1975 look it up unless proven the part caused the issue then they cant void a warranty.. goto the site and use the numbers they give you.. The people who work for the companies do very good work..

http://www.granatellimotorsports.com/magnusonmoss.htm

GL Guys these guys helped me with my car when they told me my warranty was void.

 

[azian6er]

lol at the magnuson moss act. Do you think that we as citizens have the power to uphold that act if we walk into a dealership? The only way that act is being upheld is through the court system and unfortunately many people do not posess the means to pursue a legal battle with mazda. Most likely, if you are serious enough to take mazda to court, and actually get their ******* asses in court (VERY hard to do, i went through it), they really dont have to do jack s***. They know this and thats is why they are turning everyone's warranty down.

If and when a case ever got to court, mazda would most likely settle anyways.

We are the little people, but we are getting stomped. Kinda figures. oh well.

-Bryan

 

[MazdaSpeedTurbo]

www.prepaidlegal.com 26$ a month will get you a AV lawyer at your finger tips they do what you say and you get 75 Hours of court room time. if you want to see them in person their there.. read about it they helped me out.. ALOT ..

 

[Puckpimp71]

I'm not really planning on blowing a motor anytime soon, but Marlin Mazda and Gunther Mazda haven't given me any problems for a boost gauge, different fluids (even with a radiator leak under warranty), Injen, mid-pipe, motor mounts, shifter bushings. My service advisor even warranteed a few things that didn't need to be. Though none of my repairs had anything at all to do with my mods, I haven't been given a single problem or asked about my mods beyond how I like them... Now Potamkin Mazda in Miami I will never, ever return to.... they're weird.

 

[Black Majik MSP]

I like Gunther too...they installed my rear motor mount for me. I think we should start the stickied list of good & bad dealerships as suggested. However, there needs to be a system showing how many people feel one way or another...you can't assume something is good or bad based on a single person's experience.

 

[JHew84]

I like Gunther too...they installed my rear motor mount for me. I think we should start the stickied list of good & bad dealerships as suggested. However, there needs to be a system showing how many people feel one way or another...you can't assume something is good or bad based on a single person's experience.

exactly, maybe have the forum mod start the thread (since they should be checking up on the forum regularly, hypothetically) and then each time someone posts a positive, nuetral, or negative response in regards to that certain dealership, or brings up a new dealership, the mod can adjust the first post accordingly, and possibly even provide a jump link to the post or something... i dunno, or set something up like the user reviews, only replace the users with the dealerships, and then let people vote on them?

 

[Bhamsan]

I quickly scanned that dated piece of legislation and failed to find exactly where it says a dealer can't void a warranty unless they show that part caused the defect. Anyone know which section it explicitly says that?

 

[MazdaSpeedTurbo]

very first sentence.

 

[protegeV]

Now Im glad I havent done anything to my car except the eyelids(OMG, maybe that will void my warranty(nervous))

Going in on Friday for:
Warped Rotors
Cracked Exhaust Tip
Front and Rear lip coming off
Sub deck rattling
Car pulls to the left
Bubble in Rt rear tire(have a road hazard warranty)

 

[Bhamsan]

very first sentence.

The first sentence is not part of the text of the Act. I want to know what section it says that aftermarket parts can't void your warranty and that the company must prove that was the cause of the failure. For all you know, someone could have mistakenly summarized it and it doesn't say that anywhere in there.

 

[Newf]

the thread starter's post really pisses me off. I can't see how they can get away with all this crap on a new car with that many miles on it? Like wtf? Something is not right there at all.

90% of you probably don't know anything about my run ins with mazda years back concerning the clunk( unless you've been around for a while). But, I can tell you I know all too well what's it's like to try to be heard by someone that will actually DO something. All I can say is don't give up. Someone somewhere will care enough about the company/job or customer to do something, you just got to find them.

My dealer is awesome. Whether they treat me well because they like me, or are just nice(which they are), or because they know they shouldn't **** with me anymore ....I don't know. But I do really like them. But, I know a lot of people that aren't happy with them, and that seems to be the norm with many Mazda dealers, more so then some companies I have dealt with over the years. This is not good, and they need to smarten up. Mazda is a growing company, and they are trying very hard to become successful. It doesn't take much these days for word to get around that Mazda doesn't care about the customers. Once it does, their done.

I know they read these forums. Heck I pointed them to it years ago.

HEY FUCKERS!!! WAKE UP, BECAUSE IF YOU DON'T............


people will buy Honda's again LOL

I know I'm considering it again.

 

[BlkZoomZoom]

notice he never answered me about it being a new car? I have a feeling it was used. And maybe purchased from a non- Mazda dealer.

Thats the only way this makes sense.

 

[rocketspeed]

It was a used car, and I think he bought a car that had been modded and abused (then returned to stock) prior to sale. Shame on him for not having it checked out thoroughly by a good mechanic.

Not sure it was a Mazda dealer, but I think so.

Mazda isn't much worse than any other company when it comes to being mod friendly. I've yet to see a carmaker that is. Mitsubishi is quickly getting a reputation for being extremely unfriendly in dealing with modded or raced evos. Dodge gives SRT-4 owners a hard time when they install even their own mopar mods. Subaru has a reputation for being very mod unfriendly with WRX's.

You gotta pay if you wanna play.

 

[BlkZoomZoom]

you got it.