Super Pissed

[714ms3]

I recently ordered my Forge Recirculating BPV and Apexi auto timer from ImportImageOnline. Props to Josh for shipping it the next day, but the package arrived today and my BPV was not in the box (pissed). The box was perfectly sealed with that brown stringy tape, so there is no way Fedex could have messed this one up. I am guessing they just forgot to put it in the box.
I guess I will have to wait until monday to get this issue resolved, as I believe they are closed over the weekend. Damn I have the worst luck ordering things online.

 

[RADAR THIS]

protegegarage took them 3-4 weeks to get me mine...with no call backs or email responses to go with that late arrival...

i hear your frustration...

 

[714ms3]

Ouch that is a long time. Josh was great with me on the phone when I placed the order, sent it out the next day, and provided me with a tracking number the day after that. I am hoping this is just a matter of them forgetting to include it in the box. If this turns into a headache to get resolved I will get very upset, very quickly.

 

[Mike240SX]

Three possible options:

1. They simply forgot to put it in the box.
2. They were out of them, so they sent you what they had for the moment and will ship the BPV later.
3. The two items were coming from different locations and were packed/shipped separately.

 

[ForceFed]

+1^^

 

[strytnyne]

yea usually some company have it in multiple warehouses .. and comes in seperately

 

[RADAR THIS]

on the invoice does it say it's on there?

 

[jam_asian85]

wow the things that piss off people these days ...

 

[strytnyne]

on the invoice does it say it's on there?

the same thing happened to me when i had my teggy i ordered skunk2 springs, and kyb shocks they came in diff times but one had the invoice with both on there .. just be patient its coming.

 

[714ms3]

wow the things that piss off people these days ...

Are you telling me that you would not be slightly pissed if you reserved a day off of work to receive a package, for it to arrive without the full package contents? I think you would be.
Anyways, the story is this. Josh from ImportImage said that it was going to be drop shipped directly from Forge. So I contacted Forge, only to find that they never received an order from importimage for me? To make matters worse, they have stopped shipments on their current batch due to faulty bottom o-rings, and have no idea when they will be able to ship out any new product (they are waiting for something from their UK distributor).
The invoice did have both items on there, so naturally I was expecting them both to arrive together. If I had known that they were not in stock, I would have ordered from somewhere else that had them.
Just got off the phone with Josh, and he told me that they should be shipped out from Forge later on this week. I guess I will be playing the waiting game.
Credit for Josh for keeping me in the loop. Good customer service right there.

 

[Kain]

Are you telling me that you would not be slightly pissed...

Slightly pissed is not super pissed. I think most of us would be agitated/perturbed, but your thread title made it seem like you were ready to hit someone. lawl.

 

[RADAR THIS]

some people use the word "pissed" instead of "frustrated"...

 

[OldGuyQuickCar]

Imagine how pissed you'd be if you installed a defective product on your engine.

 

[Nismothecat]

its probably drop shipped form Forge and they ran out . thats what happened when i bought my Cobb intake.

 

[phillyb]

from one of josh's posts...

Hours today are 11am til 8pm please leave a voicemail if we don't pick up as we are probably helping other customers

if we miss your call leave a message if whether its after hours or on the weekends and we'll call you back asap! we are generally here weekdays from 10 am to 10pm!

from josh's signature

Open 7 Days per week!!!
www.importimageonline.com
239 540 6385
AIM= importimagerace
sales@importimageonline.com

something tells me they're there on weekends.
everything i wanted to say has already been said...different shipping locations...blah blah blah

 

[john blutarski]

I would have been in a fit of rage...

 

[714ms3]

I would have been in a fit of rage...

at last, someone else in need of tranquilizers!

 

[john blutarski]

When you pay for something and don't receive it or receive something else, that's the same as someone just taking money from me for nothing. That warrants getting pissed off.

 

[714ms3]

It's cool. ImportImage is taking care if it. I can wait a couple more weeks.

 

[iredremix]

damn that sux bro