Dennis,One of the work-arounds for Service Alert: 047/19 is to use carplay's sirius XM App. I have two cars I'm paying for Sirius XM so I could use the APP and cancel the subscription on the Mazda? Why pay for the subscription while Mazda works on a solution?
But I digress. I'm curious as to what the NAV SD card has to do with SiriusXM connecting?
I have posted that only solution for me was to have my Infotainment System replaced. This did the trick for my 2019 GTR.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
I had this same issue for over a year with my 2019 GTR. Finally had Infotainment System replaced and Software Updated.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
Dennis, great news! Do you know the firmware version they used for you.I had the firmware update a couple of months ago and zero issues since. They fixed it -- or maybe I'm lucky,
Let us know how that works out after a year or two. I suspect you traded one issue for several others (and a higher car payment) by buying an Acura (if yours turns out to be in any way similar to my 3yr experience with a 2016 RDX Advance)....I finally found a solution that fixed this is issue 100%View attachment 300753
I had this issue for over a year. Finally Dealer replaced Infotainment System and updated Software. Have had maybe one or two issues since then, but works perfectly otherwise.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
Do they charge you for the upgradeI had the Sirius XM problem frequently. Many months ago, I asked the dealer to upgrade my entertainment system firmware and the problem has gone away. I've had zero issues since.
You don't need to replace your hardware.
I had Posted same issues with my CX-5 GTR. After many months of back and forth with Mazda and SiriusXM, Mazda USA authorized a new Infotainment System and Upgraded Software. It works 99% of the time since then. Good Luck! Push Mazda USA to do the same.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
No they didn't charge but I'm still under new car warranty. BTW there has been another firmware update. I was once again ha=ving issues and the new firmware fixed it.Do they charge you for the upgrade