Resuming Playback with 2014 CX-5 GT Tech Stereo and other issues
- Thread starter jtcx5
- Start date
TreyP
2018 Soul Red AWD Touring CX-5
The gist of the reply I just received from Johnson Controls was "A software update will be available for your vehicle soon"
What is your source of information? I had not seen evidence that Mazda is pretending there's no issue.
I just bought a CX-5, love the car, but hate the head unit. I really hope that is true, it would help me hate it less and maybe even tolerate it
I almost bought an Escape instead of the CX-5 because of the unit. I also found some flakiness when trying to play audio sources from my iphone other than music stored on the device. So if I want to play spotify through the USB cable, it plays for a second than the song that was playing starts back up. Its sooo annoying. Bluetooth isn't as bad though, but I like the sound quality through USB. Oh and if I am playing a song on Bluetooth and switch to USB, all sorts of craziness will ensue. If they do have an update, I wonder how it will be installed? Can we do it through the flash card, USB, or will we have to bring it to the dealer?
Seriously, Mazda makes a great car, but why can't they invest a little more in the cabin electronics. I don't need MyTouch or anything that fancy, just something that is reliable, works to today's standards, and straightforward.
TreyP
2018 Soul Red AWD Touring CX-5
The source of my information is documented on these forums already. Mazda replied to my online complaint by stating the unit is functioning as designed when it starts at song #1 each time. When I responded that I did not believe they would design a unit to do this, they again replied that the unit is functioning as designed. In other words they have a stock response that they have been instructed to give to ward off the unhappy consumers.
Also, in a face to face discussion with my local dealer, they claimed to have never heard of this issue. Highly doubtful, but less easy to be sure of.
Yes, I know. But I can only see where you have spoken with your local dealer or say "Mazda" says. But "Mazda" is a large international corporation and the nature of this problem is that the fix can only come from Corporate headquarters, not Mazda USA and not your local dealer.
Why do you not believe the info from last month that corporate Mazda is developing a fix?
I feel fortunate that my CX-5 does not have this issue but I am confident that owner's of afflicted cars will be provided with updated software. In the meantime, it's working as designed (as poorly as that was). And that's why I asked what the specific source of your info was.
TreyP
2018 Soul Red AWD Touring CX-5
Yes, and thanks. I recalled seeing someone post that but with all the threads on this topic I wasn't sure where I had seen it. I figured I would post the response I got today as a further beacon of hope for us huddled masses.
TreyP
2018 Soul Red AWD Touring CX-5
Did I say that?
I will never believe that the intention was for it to operate that way. It was a screw up and they should just own it rather than blowing smoke up our asses.
Does anyone know if the firmware on the head unit is even upgradable? I know the nav software can be updated, but that is loaded of the SD card. The rest of the software, I'm not sure. If it was, there is no reason they couldn't add pandora to a 13 radio. I don't love Mytouch, but at least they can be updated with newer software. The radio on the cx-5 seems like an afterthough
This morning you said "Since Mazda wants to pretend there is not an issue, maybe JC will do the right thing."
I don't know that directing their subcontractor to offer functional improvements is compatible with pretending there is no problem. BTW, JC cannot implement a software update without direction from corporate Mazda. Whether Mazda has to pay for the extra work likely depends on whether the initial contract specified the functionality of remembering the last track played during power-off.
Whether it's "working as designed" is an accurate statement from Mazda would depend upon the design specifications submitted by Mazda to JC (and possibly other vendors for competitive bidding). It would also be problematic if Mazda advertised their audio systems as having that functionality (resuming at the last track played).
If it was not in the design specs and Mazda never claimed it had this functionality then it isn't broken and not a warranty issue. I do agree that's a very desirable feature that most other systems offer and it would be stupid to not include it.
At least it looks like Mazda is doing the right thing to direct a software update be developed and I doubt they will charge extra for it.
TreyP
2018 Soul Red AWD Touring CX-5
Mazda is simultaneously trying to tell us it is functioning as designed while also telling us a fix is in the works. If the former is true, then why the latter? I didn't say that I didn't believe they are working on a fix, I said that they are pretending there isn't a problem with the unit. It is their actions that are contradictory, not my statements.
I have no financial connection to Mazda, I'm just a pleased owner. And I happen to be rational and try to resist the temptation to jump to conclusions.
Any software update to add the ability to remember the last track played would not be a "fix" it would be for added functionality.
I know you think it's broken but it's not, it works fine, just not how you would like. As far as I am aware, Mazda never advertised it could remember the last track played.
TreyP
2018 Soul Red AWD Touring CX-5
LOL!! Yep, this is exactly what I mean. No, of course it's not Mazda's shortcoming, it is our extravagant expectations that Mazda would live up to the current standards of functionality that are the issue. If nothing else, you are good comic relief around here. (rlaugh)
No offense intended by the way, there are much worse things you could be than a corporate mouth piece.
Senor Valasco
Member
Absolutely no chance in hell the resume playback issue is "by design". I 100% guarantee it and would bet my house on it. It was an oversight in design/development.
My guess is they also knew about it prior to release, but it was too late to fix it, which is why I'm not holding out any hope for a future fix.
My guess is they also knew about it prior to release, but it was too late to fix it, which is why I'm not holding out any hope for a future fix.
I agree with that. We're starting to split the finer hairs related to semantics here but, if it was an oversight in design/development then Mazda's statement that it is functioning as designed is accurate.
Senor Valasco
Member
Well, you're right that we're getting into semantics here, so we'll have to agree to disagree.
As a web architect, I just know that if I released a product that didn't work as it should, and didn't work as previous versions did, and tried to pass it off as "functioning as designed", I'd have a lot of explaining to do.
