Which dealer?
Resuming Playback with 2014 CX-5 GT Tech Stereo and other issues
- Thread starter jtcx5
- Start date
Which dealer?
One can confirm if module was swapped by this --->
1. Turn the ignition to the ACC or ON position (engine off).
2. Turn the audio on.
3. Press the POWER/VOLUME switch and SEEK SWITCH (UP) simultaneously to launch the diagnostic assist function. (Vehicle will display "Failure Analysis")
4. Verify that the launched diagnostic assist function is displayed on the screen.
5. Input diagnostic assist code “38”.
6. Select “ENTER”.
The software version should be "07.00.000"
1. Turn the ignition to the ACC or ON position (engine off).
2. Turn the audio on.
3. Press the POWER/VOLUME switch and SEEK SWITCH (UP) simultaneously to launch the diagnostic assist function. (Vehicle will display "Failure Analysis")
4. Verify that the launched diagnostic assist function is displayed on the screen.
5. Input diagnostic assist code “38”.
6. Select “ENTER”.
The software version should be "07.00.000"
joemon1984
Member
- :
- cx5 2014 GT
shoot me your email id or even phone number. i will send you my papers. did you call mazda hands free? if no do that first and tell them your dealer will not swap it for you. they will talk to your dealer then. I had no issues with my dealership though.
Dang...you are a wealth of information! My Long and boring story inside 
Wow...THANK YOU ONCE AGAIN!!!
This is just what I needed!
You will not believe this rather LONG, BORING and unfortunately TRUE Service Department NIGHTMARE!!
This is my TRUE story with the service department in Reno NV!
1)Two days ago, I traveled about 15 Miles to my dealer to get a handle on the Problems with the VR (TomTom NAV) and the USB Playback issue. I had no idea that the USB issue was indeed tied into the bluetooth module during this visit...only the info that was located early on in this thread.
2) Their "specialist" tech agreed to update the TomTom unit firmware (just the firmware mind you). NO JOY and the problems with VR and USB playback persisted. I use an Android KitKat 4.4.3, so I have no idea about text. (never use text anyway!)
3) The only thing my firmware update seems to have fixed, is the device lockup issue that I had recently experienced (at least it has not locked up during the past 2 days anyway).
4) Early this am (thurs 4/16) I scheduled another appointment to have this "super" tech check my unit again and order the new (or rebuilt) Bluetooth module to complete SB 09-008-15 (Thanks to those here for the correct information). The original service writer that scheduled the ill fated initial "repair" was the only writer on duty.
5) Three hours later, this service writer called me and advised that since he was off the date of my next appointment and he would like to reschedule me to check-in another day. I asked him to ONLY schedule me on a day where he could confirm a full appointment...NOT SIMPLY TO SCHEDULE A CHECK-IN FOR AN APPOINTMENT...i swear this is true,,,Like trying to pin down water!!! I gave him any day, ant time next week. He actually told me he could not schedule a time for the FULL appointment (sigh...we are talking about a few minutes for paperwork, followed by a simple test to confirm the problem!!
Wound having to insult him (really did not want to tell him that he was indeed the problem). He insisted that he be present, and would get me a loaner so that he could properly diagnose the problem...during the entire day! I advised him that I would have to follow up with Mazda USA if he persisted...which he did.
Spoke with a nice lady at Mazda USA named Brittany, who told me that her computer was down but no worries...she was well acquainted with this issue and SB (The very same SB that the Service Writer at my dealer knew nothing of! She contacted the writer's boss and connected me with him.
Mind you, it was never my intention to get this guy in any hot water...Just wanted to get my issue fixed in the shortest time possible. When I advised him that Mazda allowed .2 hrs for the work itself, he could not hide his apparent surprise...(yes, I understand that the dealer had to witness the problem in person and follow procedures) Final result ...Appointment has been re-scheduled for next Monday.
I find the entire matter to be completely outrageous. I really have no bones to pick with anybody. I simply want to have the work done with a minimum upset to all INCLUDING ME!
I want to thank all and especially Kedis82ZE8, whose untiring efforts have enabled me to present the dealer with complete, factual directions, to finally repair these 2 remaining NAV problems!
BTW: My software version reads 6.03.000 Hopefully I will have good results when all is completed..hopefully before old age completely takes over I am pooped!!
Wow...THANK YOU ONCE AGAIN!!!
This is just what I needed!
You will not believe this rather LONG, BORING and unfortunately TRUE Service Department NIGHTMARE!!
This is my TRUE story with the service department in Reno NV!
1)Two days ago, I traveled about 15 Miles to my dealer to get a handle on the Problems with the VR (TomTom NAV) and the USB Playback issue. I had no idea that the USB issue was indeed tied into the bluetooth module during this visit...only the info that was located early on in this thread.
2) Their "specialist" tech agreed to update the TomTom unit firmware (just the firmware mind you). NO JOY and the problems with VR and USB playback persisted. I use an Android KitKat 4.4.3, so I have no idea about text. (never use text anyway!)
3) The only thing my firmware update seems to have fixed, is the device lockup issue that I had recently experienced (at least it has not locked up during the past 2 days anyway).
4) Early this am (thurs 4/16) I scheduled another appointment to have this "super" tech check my unit again and order the new (or rebuilt) Bluetooth module to complete SB 09-008-15 (Thanks to those here for the correct information). The original service writer that scheduled the ill fated initial "repair" was the only writer on duty.
5) Three hours later, this service writer called me and advised that since he was off the date of my next appointment and he would like to reschedule me to check-in another day. I asked him to ONLY schedule me on a day where he could confirm a full appointment...NOT SIMPLY TO SCHEDULE A CHECK-IN FOR AN APPOINTMENT...i swear this is true,,,Like trying to pin down water!!! I gave him any day, ant time next week. He actually told me he could not schedule a time for the FULL appointment (sigh...we are talking about a few minutes for paperwork, followed by a simple test to confirm the problem!!
Wound having to insult him (really did not want to tell him that he was indeed the problem). He insisted that he be present, and would get me a loaner so that he could properly diagnose the problem...during the entire day! I advised him that I would have to follow up with Mazda USA if he persisted...which he did.
Spoke with a nice lady at Mazda USA named Brittany, who told me that her computer was down but no worries...she was well acquainted with this issue and SB (The very same SB that the Service Writer at my dealer knew nothing of! She contacted the writer's boss and connected me with him.
Mind you, it was never my intention to get this guy in any hot water...Just wanted to get my issue fixed in the shortest time possible. When I advised him that Mazda allowed .2 hrs for the work itself, he could not hide his apparent surprise...(yes, I understand that the dealer had to witness the problem in person and follow procedures) Final result ...Appointment has been re-scheduled for next Monday.
I find the entire matter to be completely outrageous. I really have no bones to pick with anybody. I simply want to have the work done with a minimum upset to all INCLUDING ME!
I want to thank all and especially Kedis82ZE8, whose untiring efforts have enabled me to present the dealer with complete, factual directions, to finally repair these 2 remaining NAV problems!
BTW: My software version reads 6.03.000
Hopefully I will have good results when all is completed..hopefully before old age completely takes over I am pooped!!One can confirm if module was swapped by this --->
1. Turn the ignition to the ACC or ON position (engine off).
2. Turn the audio on.
3. Press the POWER/VOLUME switch and SEEK SWITCH (UP) simultaneously to launch the diagnostic assist function. (Vehicle will display "Failure Analysis")
4. Verify that the launched diagnostic assist function is displayed on the screen.
5. Input diagnostic assist code “38”.
6. Select “ENTER”.
The software version should be "07.00.000"
Last edited:
I can confirm that the SB referenced in this thread is valid for use in Canada. You can call the Hands Free hotline before going to the dealer, they do know all about this issue.
You will still need 2 visits to the dealer. Print out the referenced SB and take it with you. The tech at my dealer(one of the top guys in the continent!!) did not believe the SB fixed the USB problem even though it says right on the page that it does. He kind of got fixated on the highlighted bit about it not fixing SMS/Text for non-Apple devices. He also said that when he looked the SB up on his system it said it was old and had been revised, but I think he either entered the number wrong or a different SB numbering is used in Canada(I think the former is more likely as the SB was dated Feb 2015).
I was booked for 1.5 hr to replace the unit when it came in, but in reality it only took 20 minutes.
Much thanks to this forum and the guys sweating this problem from the get go. My CX5 was a new 2015 and I was not happy when I discovered this issue. At first I thought it had to do with the fact all my MP3 files are self created from my own CD collection, which means none of the files have any of that internet ID stuff on them. Those were not even seen by the system, so after figuring that out,I thought the starting from the first file was related to that. Spent a few hours adding the ID3 data to the MP3 but still the same USB issue.
I'm sure that without the input from the people on here it would still be a ways from being resolved. One wonders how this made it past the quality testing stage!
You will still need 2 visits to the dealer. Print out the referenced SB and take it with you. The tech at my dealer(one of the top guys in the continent!!) did not believe the SB fixed the USB problem even though it says right on the page that it does. He kind of got fixated on the highlighted bit about it not fixing SMS/Text for non-Apple devices. He also said that when he looked the SB up on his system it said it was old and had been revised, but I think he either entered the number wrong or a different SB numbering is used in Canada(I think the former is more likely as the SB was dated Feb 2015).
I was booked for 1.5 hr to replace the unit when it came in, but in reality it only took 20 minutes.
Much thanks to this forum and the guys sweating this problem from the get go. My CX5 was a new 2015 and I was not happy when I discovered this issue. At first I thought it had to do with the fact all my MP3 files are self created from my own CD collection, which means none of the files have any of that internet ID stuff on them. Those were not even seen by the system, so after figuring that out,I thought the starting from the first file was related to that. Spent a few hours adding the ID3 data to the MP3 but still the same USB issue.
I'm sure that without the input from the people on here it would still be a ways from being resolved. One wonders how this made it past the quality testing stage!
thanks man , heres my email address: ruben005@gmail.com. yeah ive called them about 2 weeks ago and they said they wouldnt do it, so if i have some sort of paper proof itll make it easier to get this done , thanks alot i appreciate it
It looks to me like Mazda Certfied Pre-Owned doesn't cover infotainment, and the residual new warranty was only good to 35,000 miles. I knew I couldn't trust the word of the salesmen, but I got my hopes up that he was correct or honest about "CPO covers it like it was new".
So now, I've gotta look up where to find the aux jack to plug in my iPod...
So now, I've gotta look up where to find the aux jack to plug in my iPod...
Red Padilla
Member
- :
- mazda cx5
I have brought my CX5 to the dealer last week, and they have replaced the bluetooth module with a newer version. The USB audio, after engine shutoff, resumes to the song being played before turn-off. No more problems with this.
So, I have a question for those who know a little about the warranty on these cars.
I purchased a 2014 CX-5 Grand Touring back in September of 2013 (so almost 2 years ago at this point). If I bring my car to the dealer and tell them about this problem and have them replace the bluetooth module will they still do it under warranty or will it be some sort of cost to me? I know that I have a 3 year warranty on the car for certain things, however I feel like I may have read at one point that the electronics were only warrantied for a year. Could be wrong about that last part. I just want this resolved because this has been annoying me since I got the car in 2013..never mentioned it to the dealer because I read on the internet that everyone wash having problems at this point so I figured it was all moot. Now that there is a fix my hope is I can get in on it. Thanks in advance!
I purchased a 2014 CX-5 Grand Touring back in September of 2013 (so almost 2 years ago at this point). If I bring my car to the dealer and tell them about this problem and have them replace the bluetooth module will they still do it under warranty or will it be some sort of cost to me? I know that I have a 3 year warranty on the car for certain things, however I feel like I may have read at one point that the electronics were only warrantied for a year. Could be wrong about that last part. I just want this resolved because this has been annoying me since I got the car in 2013..never mentioned it to the dealer because I read on the internet that everyone wash having problems at this point so I figured it was all moot. Now that there is a fix my hope is I can get in on it. Thanks in advance!
If all else fails...
Not sure, but if all else fails, you could always try the ole "latent defect" argument!
Not sure, but if all else fails, you could always try the ole "latent defect" argument!
Just booked an appointment at my dealer. No hassle at all, did not even have to call Mazda hands free first, and they don't need to verify the problem first. They have some in stock and will replace the unit on Thursday.
BTW, my 2014 is a year an a half old. The warranty is 3 years so you should be fine mrclamp.
BTW, my 2014 is a year an a half old. The warranty is 3 years so you should be fine mrclamp.
Seems to me it should be covered under the 3 year 36K miles bumper to bumper warranty. I have a 2014 CX-5 and I got the infotainment issue fixed over a year after I purchased my car.
I just had the module replaced, I brought the dealership the US TSB and they cross referenced it against the Canadian database (apparently the # is different?). It was a quick swap while the car was in for other warranty work.
I haven't checked the text message downloading but the other two issues, the long loading and playback from same song via USB, has been corrected. I also think connection over Bluetooth has been improved. Usually it takes some fiddling with the device (iPhone) to get it to play, this morning it started playing by itself.
I haven't checked the text message downloading but the other two issues, the long loading and playback from same song via USB, has been corrected. I also think connection over Bluetooth has been improved. Usually it takes some fiddling with the device (iPhone) to get it to play, this morning it started playing by itself.
You'll find USB improvement which is overall acceptable, but still some issues remain with USB - see this:
http://www.mazdas247.com/forum/show...-After-Resume-Fix-(BT-Module-TSB-Replacement)
http://www.mazdas247.com/forum/show...-After-Resume-Fix-(BT-Module-TSB-Replacement)
