I am scheduled to get a replacement bluetooth module on Wednesday on my 2015 GT. Can anyone that has had it replaced recently comment if it fixed the slowness and resume issue? I don't want to get my hopes up too much that they fixed the issue.
Apple just announced a bunch of new CarPlay partners, which included Mazda. The current owners may get the shaft but thing most likely will get better.
I notice they don't specifically say it will correct the issue at hand. I'm not holding my breath.Mazda is committed to constantly improving our products and services and based on our customer feedback, a software update will be made available in the Fall that enhances the compatibility of your Mazda's infotainment system and your media device.
Is this really true? Using USB? Can someone else confirm? That is pretty big if true...In the meantime, I've found that if you can remember to hit pause before shutting off the ignition, it remembers the track and position.
Latest response:
Thank you for taking the time to contact Mazda.
We apologize for any inconvenience you have encountered with the USB flash drive playback function in your 2014 Mazda CX-5. As was previously discussed, with a media device connected to the USB port, your music playlist will start from the beginning each time the vehicle is started. This is considered a normal function of the vehicle infotainment system in reading your digital playback device.
I notice they don't specifically say it will correct the issue at hand. I'm not holding my breath.
Is this really true? Using USB? Can someone else confirm? That is pretty big if true...
Not true at all. I tested it. I suspect the other guy didn't leave his car off for more than 10 seconds between testing. It retains the song position for up to that long approximately, but otherwise we are all still screwed by Mazda.
Well, I am now 9d into owning my CX-5, and have decided this iPod "connectivity" issue is truly absurd. I thought I could accept the "slight inconvenience" of having to wait a minute (or two) for the system to "read" the iPod (yet, again) when I turn on the car, and to then have to point a few times until I get to my playlist of choice. But, no. This is BS.
So, I just got off the phone with Mazda Customer Service. Wow.
I mentioned my audio system behavior to the rep, and he stated he is "aware of this" and that the Mazda engineers "designed" it this way, and he understands that a "software update is on the way," though he has no idea when or how its availability will be shared with the owners. It was important to him that I not call it an "issue," as that implied there was something wrong with the iPod integration.
He then recommended I take my CX-5 to a Mazda Service Center to have the technician "verify the behavior" so they can confirm my experience, "since we rely on the service centers" to substantiate customer complaints. I told him I thought this was absurd, since he just told me that the system was operating "as designed." He proceeded to, again, state that he can't predict when the upgrade will be released. I asked him when he first heard about the update, and he thinks it was "a few months ago."
Sigh. I still love the car.
MazdaCustomerExperience@mazdausa.com
1:14 PM (6 minutes ago)
to me
Service Request Number 1-10813575
Thank you for contacting Mazda.
Per our conversation, here is the reference number that documents your I-Pod integration feature complaint.
Thank you,
Sincerely,
Morgan
Representative, Customer Experience
800.222.5500
Select Prompt 6, then 2, Ext. 1143
[SR Number: 1-10813575]