It's been a nightmare trying to get my grill from AT Grills. I know that other people have had problems as well. So you might want to custom make your own or wait for another manufacturer if you were considering getting one of these. I finally had to cancel my order.
The following are all the transactions that I have had with them.
November 21st - Ordered the grill from their website using paypal. Didn't receive any response from them.
November 30th - Sent an email asking them if they received my order. No response. But $70 was charged to my credit card on this date.
Dec 2nd - Sent another email.
Dec 3rd - Received an email from them saying that they shipped the grill and gave me a tracking number. Checked the tracking number, but it wasn't registered.
Dec 5th - Sent an email stating that the tracking number wasn't registered. Their response: "Ummmmmmm - I don't know what to tell you. Try waiting a few days."
Dec 7th - Still not registered. Sent them another email stating that it still wasn't registered. Their response: "Call Andrew at 514-425-5390 or 514-575-7772 for more info"
Dec 8th - 10th - Called everyday asking for Andrew (Long Distance) - but every time, he wasn't home.
Dec 11th - Sent an email telling them to cancel my order - Still no response, and no refund on my credit card yet.
I strongly urge everyone to reconsider doing business with these people.
The following are all the transactions that I have had with them.
November 21st - Ordered the grill from their website using paypal. Didn't receive any response from them.
November 30th - Sent an email asking them if they received my order. No response. But $70 was charged to my credit card on this date.
Dec 2nd - Sent another email.
Dec 3rd - Received an email from them saying that they shipped the grill and gave me a tracking number. Checked the tracking number, but it wasn't registered.
Dec 5th - Sent an email stating that the tracking number wasn't registered. Their response: "Ummmmmmm - I don't know what to tell you. Try waiting a few days."
Dec 7th - Still not registered. Sent them another email stating that it still wasn't registered. Their response: "Call Andrew at 514-425-5390 or 514-575-7772 for more info"
Dec 8th - 10th - Called everyday asking for Andrew (Long Distance) - but every time, he wasn't home.
Dec 11th - Sent an email telling them to cancel my order - Still no response, and no refund on my credit card yet.
I strongly urge everyone to reconsider doing business with these people.