Phone favorites not working & lost contacts

Mr.Gadget

Member
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2016 Mazda CX-5 GT
So, at one point I got a solicitation call that I ignored. Then, my wife calls me and her caller ID shows her picture, her number, but the name of that solicitor! So, I go into my phone and edit her contact to correct it and, perhaps coincidence, all of my favorite contacts are gone in the car but not my phone.
Then... I scroll through the car contacts and lo and behold my wife is not among my contacts... oh wait... neither is my daughter. So, I say, "I know, I will add a favorite and choose to add from recent calls" (on the car). That option is not there... But she is in call history.
Frustrated, I factory reset my contacts. No change. I then go nuclear and factory reset the entire infotainment setup and re-pair bluetooth and import.
Both my wife and my daughter are still not importing.
I'm going to delete the phone contacts for both and re-create and factory reset again, etc... and see what happens.
Anyone else experiencing disappeared contacts and favorites? For me, basically the entire phone favorites tab in the infotainment stopped working.
 
So, still hosed, but I was able to manually import those missing contacts and all is well. I noticed that my daughter would not import due to her Google+ tag in the contact. I had to delete that and it imported. BUT, I noticed the option to add a favorite from call history is gone. That must have changed with the 760 update? That was there before, right? If so, it isn't now.
 
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