Well, you have to understand that the ones most vocal about the infotainment changes are self-selected. The ones who were most attracted to the design of the last decade are...the ones who ended up buying them.
So it should be no surprise that Mazda Reddit, Mazda Facebook, and Mazda forums are overwhelmingly negative about losing the commander knob and related controls and gaining a large touchscreen.
But Mazda is going after a larger audience—people cross-shopping the other Japanese and Korean brands.
I'm not saying they aren't making any mistakes. Just providing some context. I have issues with the new design so per my intuition in 2023, I will be keeping mine.