No audio? 2016 CX-5

I have a 2016 CX-5. The video for the radio and all other screens is working fine but there is no sound. I checked the 3 audio fuses and they are OK. I tried NAV+Mute; didn't work. Any suggestions?
 
I had that happen once in my 2016. Thought the radio failed. Next day it was fine.
See if it starts working again. Does the voice commands play through the speakers? That would tell you the speakers are OK.
 
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Took car to car audio shop. They suspected bad amplifier which turned out to be true; circuit board showed burned region. Getting OEM part.
 
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Solution
I just purchased a 2016 CX-5 Grand touring with Bose sound system. The seller said the radio stopped working after a recent battery replacement.

All of the other infotainment functions work except for ENTERTAINMENT. Nothing comess up when I hit the Entertainment button. No sound. Phone connects, but no sound.

The 15amp audio fuse is blown. I tried replacing it twice. It popped instantly both times (the car was off).

Any ideas or suggestions? Thanks in advance!
 
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