Hey guys, I have owned my blue msp for about two weeks now and i just love it. Anyhow, I purchased my car at a mazdaspeed dealership in irving, texas which is about 200 miles from abilene. I was told when i purchased the car that i could have warranty work done at any mazda dealership.
About a week after I bought it, the radio went out. I drive to my local abilene mazda dealer and to my surprise, they tell me that they aren't allowed to touch my car because it is a "mazdaspeed" vehicle which is treated as a totally separate franchise from "mazda". So, I am pretty pissed off now, i go home and call up the mazda dealer in Irving and tell them my dilema. The sales manager at the dealership calls up mazda corporate as well as the local abilene dealersip to try and work things out. I mean, who really wants to drive 200 miles every time his/her car has some small warranty problem. i know i don't have the time to put up with that kind of b.s. This has been going on for about a week now, lots of talking back and forth, well, last night i get a phone call from the sales manager at the irving mazda dealer. he tells me that mazda corporate has sent down a letter to all of the mazda dealers, stating that it is ok for a 'Non" mazdaspeed dealer to do work on a "mazdaspeed vehicle" although it is preferred for the mazdaspeed owner to go to a certified mazdaspeed dealer it is still ok to get warranty work done at a regular mazda dealer. i will copy the e-mail in this thread. if you have any questions fire away, i don't know how clear i made things here. if you want the e-mail in your mail box so that you can print it out and show your mazda dealer, e-mail me at Rawlings4@cox.net glad i can help!
About a week after I bought it, the radio went out. I drive to my local abilene mazda dealer and to my surprise, they tell me that they aren't allowed to touch my car because it is a "mazdaspeed" vehicle which is treated as a totally separate franchise from "mazda". So, I am pretty pissed off now, i go home and call up the mazda dealer in Irving and tell them my dilema. The sales manager at the dealership calls up mazda corporate as well as the local abilene dealersip to try and work things out. I mean, who really wants to drive 200 miles every time his/her car has some small warranty problem. i know i don't have the time to put up with that kind of b.s. This has been going on for about a week now, lots of talking back and forth, well, last night i get a phone call from the sales manager at the irving mazda dealer. he tells me that mazda corporate has sent down a letter to all of the mazda dealers, stating that it is ok for a 'Non" mazdaspeed dealer to do work on a "mazdaspeed vehicle" although it is preferred for the mazdaspeed owner to go to a certified mazdaspeed dealer it is still ok to get warranty work done at a regular mazda dealer. i will copy the e-mail in this thread. if you have any questions fire away, i don't know how clear i made things here. if you want the e-mail in your mail box so that you can print it out and show your mazda dealer, e-mail me at Rawlings4@cox.net glad i can help!
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