New Recall Notice!

[twintrbo]

I just got a recall notice for my 2009 Touring but it seems to affect all 5's built between 6/29/09 and 4/28/10.

The recall is for the fuel pump connector, it seems it was left wet when assembled and they are concerned about the contact rotting away and causing failure of the pump.

Just when I starting feeling smug about not having the steering line recall......Oh well!

 

[chitownpete]

Just got mine last monday. Oh well.

 

[Martyd]

Got mine last week as well.
2010 Sport

 

[electronics4lif]

I just got a 2010 Mazda5. How do i know when it was built? When I go to the Mazda owner's site, it says my vehicle does not currently have any recalls.

 

[skiph]

Look on the drivers door pillar...the date of mfg. is on a sticker, same one the VIN# is on.

I also got the fuel pump connector problem recall notice on 12-24, built in Oct. 2009.

 

[skyhawk]

I used to work in the mainframe computer field.. We had regular 'ECs' (Engineering changes') issued by the manufacturers after product is installed at the customer. even for minor issues (discovered in the field or in the lab) that can cause future problems.

It appears the automotive industry is catching up on this practice. Which is a good sign.

 

[BPboiler3]

I took our's to the stealership today...notice said it only would take an hour to complete...the service manager tells me 'no we will need it for a full day...we have to pull out the back seat...blah blah blah'...so dropping it off tomorrow...for an all day 'one hour' inspection/repair.... gotta love it

 

[J.P.]

The time that the manufacturer warranty pays, and how long it takes a mechanic to do the job, are often very different. Sometimes the dealer will over-estimate the time in the early stages of a recall to make sure it is done right. Once all the mechanics have each done a couple, then they get a feel for the pitfalls of the particular job. Usually the time drops quite a bit once all the mechanics are comfortable with doing it, and the speed improves. The last thing you want is the mechanic that decides that the job pays 1 hour, and will cut any corners necessary to get it done in that time.

 

[chitownpete]

I took our's to the stealership today...notice said it only would take an hour to complete...the service manager tells me 'no we will need it for a full day...we have to pull out the back seat...blah blah blah'...so dropping it off tomorrow...for an all day 'one hour' inspection/repair.... gotta love it

Good thing I already pulled out my 2nd and 3rd row of seats. I go in tomorrow.

 

[BPboiler3]

The last thing you want is the mechanic that decides that the job pays 1 hour, and will cut any corners necessary to get it done in that time.

No, actually the last thing I want is my vehicle to be a guinea pig for techs to train on.

I understand the discrepancy between Mazda NA's published recall and what the dealership should be expected to complete it in (I make similar estimates in my day job) but a full 7 hr discrepancy is a bit much imo for what we are talking about here (its not like they are inspecting the main bearings or pulling the engine).

I just feel that if I can get to the harness, inspect, replace or throw on some dielectric grease (as they told me they would do if they dont 'think' its bad enough), and put it all back together in my garage in 4-5 hrs...a paid tech should be able to do it in under that.

 

[J.P.]

Sounds like some serious trust issues going on...

Call Mazda customer relations toll-free line. Tell them you don't want to be without your vehicle for the day, and suggest the timeframe is unreasonable. They may cover a rental or loaner vehicle, or even call the manager to speed things up.

If your dealer has not done many of this recall, the "Guinea Pig" theory may be hard to avoid - unless you want to delay having the work done for a bit. You could also request to speak with the mechanic that will be working on your vehicle, and ask a few questions about the job, and how many he (or she) has done.

 

[twintrbo]

I seriously doubt we will have the first 5's to ever come in with a fuel pump problem. They have been making it since 2006 so they have done this job before. I would imagine it being a 90 minute job but then I would rather just leave it and pick it up rather than sit there and wait. Every job will include an inspection but some will need to have parts changed and that could add lots of time.

 

[BPboiler3]

Got some more details when I dropped it off this morning...since its a safety recall the dealers are not allowed to keep inventory of the parts needed to repair (which I found interesting)....the parts have to be ordered by the specific VIN number, Im assuming for tracking purposes....fingers are crossed that we got a good one and dont have to come back in for this!

oh and two other mazda5's pulled in behind us when we were checking in (lol2)

 

[J.P.]

Tracking is part of it, but VIN controlled ordering prevents bigger dealers from "hoarding", and creating bigger supply problems.

 

[sgt_skidmark]

05/10 on the sticker. Built 5 days after the last idiot on the line went on vacation.

 

[Zoom Bus]

I just got a recall notice for my 2009 Touring but it seems to affect all 5's built between 6/29/09 and 4/28/10.

The recall is for the fuel pump connector, it seems it was left wet when assembled and they are concerned about the contact rotting away and causing failure of the pump.

Just when I starting feeling smug about not having the steering line recall......Oh well!

What was the deal with the steering line recall?

 

[Martyd]

Here's how my dealer is doing the recall for the fuel pump connector. He does all the work to get to the connector. If it's bad he orders the part. I get a rental car for how long it takes for the parts to come in, since it's so much work to put back together. I went for an oil change and said I would make an appointment for the recall. He looked anyway, and said I needed the part, so I am in a rental. Seems like a waste since I could have arranged a ride if I had known he was going to take a look. Anyway, he said parts so far have come in very quickly, so who knows. I'll keep you posted.
Note: Don't like the Hyundai rental.

 

[BPboiler3]

nothing parties like a rental!

 

[twintrbo]

Steering Recall: http://www.mazdas247.com/forum/show...-Mazda5s-Recalled-to-Fix-Power-Steering-Issue

So for those that have had it done, they need to keep the car overnight?

 

[Martyd]

Update for connector recall. Got a call from the dealer this afternoon and my 5 is ready. So the total time for me was about 24 hours and I was given a rental. Should get it tomorrow AM. I'll post if I run into any hangups.