wow. you're the type of customer i hate. you can't spend $20-30K via the telephone or the web...if you do, shame on you. i wouldn't. i put less effort into a customer that wants to do business via the phone than i do someone that actually takes the time to come into the store. why? because they've taken the time to come in and see what i have to offer...and it's more than just a car...it's all about customer service...and as many trim levels and options that are out there, how do you know you're actually comparing the same two vehicles? and we don't try to get you here to "railroad" you into a deal...and the whole "what would it take" thing is to find out where your head is. for some people, it's retarded. "i want 10K for my '91 grand marquis with 190,000 miles on it." yeah, ok. but we're just trying to find out what you're thinking...face it, people don't open up with salesmen...so we have to make them. and as far as shopping...hell yeah, shop around. i don't care if people shop my price...hell, if they can get through another dealer's bulls***...more power to them...i don't do business that way because that's not how i want to be treated.
negotiating via the phone and web is just retarded. yeah, you may get a good price but you don't know who you're buying from...and i don't know about you, but to me that's important.