Mazda5 can't connect to code reader

My 2013 Mazda5 won't connect to any of the 3 different code readers we tried. There doesn't appear to be any blown fuses. Any further suggestions would be appreciated.
 
My son-in-law works at National tire and battery and he tried both of the ones they had and then I stopped at AutoZone and had them try theirs so I have no idea what kind of device or software.
 

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