Hey guys, I know Dealerships are independently owned but I was pretty pissed bu the way I was treated today. Setup an appt for oil change and advised I would be brining my own full-syn oil. They said sure and would charge labor and filter (we did it this way last time with no issues. Notes were made accordingly in the service history). I get there to start and the service dept manager says no way. His reason is: “its a liability to the dealer if my supplied oil creates an issue later, that he would be on the hook for.”
Confused I say we’ve already done it and it was ok when I booked over th phone. He shrugged and said yea should never have happened. Regarding his liability concern I showed him the full syn blend matches the grade/wt specified in the manual. He says it doesn’t matter because I could bring in contaminated oil which he can’t verify. My oil was new and in the box mind you. He would not accept my signing a waiver either. So I asked if he would discount his $79.99 cost if I went his way, since mine only cost $25 at Costco (their $79.99 is for a conv/syn blend by the way). No dice. I left and got my service done elsewhere. Am I outta line here? This can’t be a Mazda mandate since a nearby dealer still did it no questions asked. I feel he just didn’t want to lose out on making money of of selling me oil.
Confused I say we’ve already done it and it was ok when I booked over th phone. He shrugged and said yea should never have happened. Regarding his liability concern I showed him the full syn blend matches the grade/wt specified in the manual. He says it doesn’t matter because I could bring in contaminated oil which he can’t verify. My oil was new and in the box mind you. He would not accept my signing a waiver either. So I asked if he would discount his $79.99 cost if I went his way, since mine only cost $25 at Costco (their $79.99 is for a conv/syn blend by the way). No dice. I left and got my service done elsewhere. Am I outta line here? This can’t be a Mazda mandate since a nearby dealer still did it no questions asked. I feel he just didn’t want to lose out on making money of of selling me oil.