Alot of you guys have read my posts about all of the problems with my car. Well this is an update on the whole issue.
I sent a letter (3 pages) completely outlining all of the problems that I have had both with my car and with the dealership that I bought the car at and have it serviced at. I included copies of the service invoices and made my intentions known that I was seeking a refund for the full price of my car as per North Carolina Lemon Law. This letter was sent Certified Mail to Mazda of North America Consumer Compliance.
I just received my verification from the certified mail that Mazda received the letter and the same day I received a phone call from Mazda Consumer Compliance. They said that they are sending a Special Technicain to Harrelson Mazda to make one final attempt at fixing my car. I have an appointment for Jan. 28 at 11am. I will actually be out of the country when this happens so I am leaving my car with them the entire time that I am gone. This way they have no excuses as to not having some sort of resolution for me by the time I get back. I had hoped that this could all be finished before the end of the year but no such luck. They said that this guy is more than a master tech and all that he does is travel the country fixing problems that the dealers have been unable to fix. We will have to wait and see what happens with that. But this is just to let everyone else out there know that writing letters and making phone calls and YES EVEN POSTING ON THESE boards helps in getting issues with your car resolved. Some of you guys with the clunk issue may need to dig out the old pen and paper and write Consumer Compliance.
Well looks like I have about a month to go before any resolution and I made Mazda Corporate aware that unless my car throws another CEL between now and then or unless it just becomes undriveable that I would not be taking it back to harrelson until the Special Tech gets there. I am still having problems but I am not going to let the dealership have the opportunity to cover it's mistakes. The idle still fluctuates between 100 and 500. Sometimes going higher. Hasn't cut off on me again but... has come close. I explained to them that right now it does not happen every time I drive the car but that it does happen everyday and is always worse when the weather is colder. Reallly is annoying sitting in traffic with your foot on the clutch feeling all of the vibrations from the engine idle fluctuating. Oh yeah and my gas mileage has gone from around 350 a tank to about 260-270 with no change in driving.:wtf:
Will let you guys know what happens after the 28th or if anything else comes up. But just to say again... Mazda does hear and see all of our complaints. Sometimes you just have to clear your proverbial throat and make your voice stand out to get any resolution. Important to note that when one person or place provided no answer I went elsewhere meaning higher up the chain. the dealership messed with me so I went to mazda corporate and when I still had problems I posted on this site and when I still had problems I wrote a letter and this whole time I have been making phone calls. Oh yeah one other thing that is important is that Mazda keeps good records. they know when your dealer has contacted them concerning a car problem and when you have contacted them for a car problem in addition to all of the history of service and everything on your car. Well just thought that was all worth noting. Sorry the post was so long but just wanted to keep everyone up to date and maybe provide a little hope to those out there with unresolved problems.
I sent a letter (3 pages) completely outlining all of the problems that I have had both with my car and with the dealership that I bought the car at and have it serviced at. I included copies of the service invoices and made my intentions known that I was seeking a refund for the full price of my car as per North Carolina Lemon Law. This letter was sent Certified Mail to Mazda of North America Consumer Compliance.
I just received my verification from the certified mail that Mazda received the letter and the same day I received a phone call from Mazda Consumer Compliance. They said that they are sending a Special Technicain to Harrelson Mazda to make one final attempt at fixing my car. I have an appointment for Jan. 28 at 11am. I will actually be out of the country when this happens so I am leaving my car with them the entire time that I am gone. This way they have no excuses as to not having some sort of resolution for me by the time I get back. I had hoped that this could all be finished before the end of the year but no such luck. They said that this guy is more than a master tech and all that he does is travel the country fixing problems that the dealers have been unable to fix. We will have to wait and see what happens with that. But this is just to let everyone else out there know that writing letters and making phone calls and YES EVEN POSTING ON THESE boards helps in getting issues with your car resolved. Some of you guys with the clunk issue may need to dig out the old pen and paper and write Consumer Compliance.
Well looks like I have about a month to go before any resolution and I made Mazda Corporate aware that unless my car throws another CEL between now and then or unless it just becomes undriveable that I would not be taking it back to harrelson until the Special Tech gets there. I am still having problems but I am not going to let the dealership have the opportunity to cover it's mistakes. The idle still fluctuates between 100 and 500. Sometimes going higher. Hasn't cut off on me again but... has come close. I explained to them that right now it does not happen every time I drive the car but that it does happen everyday and is always worse when the weather is colder. Reallly is annoying sitting in traffic with your foot on the clutch feeling all of the vibrations from the engine idle fluctuating. Oh yeah and my gas mileage has gone from around 350 a tank to about 260-270 with no change in driving.:wtf:
Will let you guys know what happens after the 28th or if anything else comes up. But just to say again... Mazda does hear and see all of our complaints. Sometimes you just have to clear your proverbial throat and make your voice stand out to get any resolution. Important to note that when one person or place provided no answer I went elsewhere meaning higher up the chain. the dealership messed with me so I went to mazda corporate and when I still had problems I posted on this site and when I still had problems I wrote a letter and this whole time I have been making phone calls. Oh yeah one other thing that is important is that Mazda keeps good records. they know when your dealer has contacted them concerning a car problem and when you have contacted them for a car problem in addition to all of the history of service and everything on your car. Well just thought that was all worth noting. Sorry the post was so long but just wanted to keep everyone up to date and maybe provide a little hope to those out there with unresolved problems.
