J.D. Power Release IQS. And?
By Michael Karesh
June 4, 2008 - 200 Views
J.D. Power has released its Initial Quality Study (IQS) results. Once again, the scores combine design quality (stuff that cant be fixed, like BMW's iDrive) and manufacturing quality (stuff that can and should be fixed). Once again, these results convey little useful information. For one thing, J.D. only releases the scores for makes, not for individual models. For another, the make scores are so close together that the rankings aren't particularly revealing. Only a single make beats the average (1.18 problems) by more than 20 percent: Porsche. The list of whos doing 20 percent worse than average is longer: Chrysler, Mitsubishi, Saab, Suzuki, Saturn, Land Rover, MINI and Jeep. So these are the makes to avoid, right? It depends on how wound-up you get about a single additional initial problem for every three cars (youre buying at least three, right?) in the first 90 days. And remember: J.D. doesnt release individual model scores. At some point, J.Dll give us circle dots, but these wont divulge which models score poorly enough to earn only a single dot the lowest score is two dots.
(continued later in the Q&A)
A dot is not a score.
As far as I know, theyve never even made it clear what each dot represents in terms of an actual score.
How far above and below the average does a three dot extend? How much better than average does a car need to earn a five?
Its not really relevant which models are the winners unless you think of this as a game. If you just want to know which cars arent going to be troublesome, a number of alternatives will be close enough to each winner that theyre essentially equivalent for anyone buying just one car.
The most useful information: which cars are the most troublesome. And thats exactly what they wont tell us.