Funny story about stupid Mazda dealer

[ZoomZoom]

As for salespeople: There are really only two kinds. The first kind moves from dealership to dealership (and possibly industry to industry) and is normally nowhere to be found when you go back to "your" dealer to trade in your car or buy a new car. The other kind is the one that sells a product they believe in and tends to stay at the same dealership for many years (if it's a good dealership. Bad dealerships tend to have high turnover of even the best salesman.) The ones that stick around tend to have better knowledge of the product and there's also a better chance they're enthusiasts.

Ahhhh, now this is so very true more than anything else. Having worked at more car dealerships than the age of even the oldest person on this board (I worked for a company that serviced about 100 dealerships in Ohio, installing aftermarket stuff on new cars) and I have seen personel change on a weekly basis at some dealerships. Now at a lot of these dealerships, I would have to go back and change things or add things because they did not operate/perform the way the salesperson had said. I also worked at dealerships that have had the same people for years. I few of these dealerships, I still stop at and talk to the folks that worked there because they were genuine people who knew about cars and were good with people. So they are out there, those that are selling cars because they do or at one point did, very much enjoy the types of products they are representing, whether because they owned them or where just awed by the presence of the vehicle itself. I noticed one thing, if you set down in a salespersons office/cubicle and they have lots of thank you cards and such pinned to the wall and they don't look 15 years old, chances are you are dealing with a good one, because not everyone that is pleased sends out thank you cards. I hope this is making sense to everyone reading this. Ok, well, I just got up a few minutes ago, so maybe I should not be trying to rationalize just yet

peace
Griff

 

[zbillster]

My story is so bad, I feel like forwarding it to Mazda corporate. This is back in September when I was thinking of a new ES at 0% plus MP3 suspension parts (till I found a used MP3).
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For those who don't know the back story, Mazda is offering 0% financing so I decided to check it out. I visited many dealers, but two were in the running, Freeman Mazda (Wayne Sharp) and Town North Mazda. Town North brought out their high-pressure salemanager to get me to buy a car Saturday afternoon when I said I would think about it over the weekend, and all that was missing from him were several gold chains and a plaid
jacket. I sent a polite email to their web salesman Sunday night thanking him for their help, mentioning the two nice sales contacts, but saying I would be negotiating with Wayne at Freeman, and as the sales manager kept asking me what was the "thing" keeping me from buying on Saturday, I
mentioned that the deciding factor was personality (of the sales manager). Here'e the email I got back (from one of the "nice" people I thanked) at 3 a.m. Sunday (and my response):


Hello Bill,

I am sorry to here about your change of heart. When you left our
dealership on Saturday, you said that you was not going to go elsewhere but you wanted to think about it over the weekend. I took your word in good faith that you were returning to see me on Monday. Oh well, I guess thats how it goes when you give someone a good price and only to see them leave and go elsewhere for a few dollars less. Scott Lundquist was out in the HOT sun on Saturday working to sell you a car, not Wayne Sharp.

Make sure that Wayne Sharp sell you the Protege ES for $14150 + TTL with the 0.0% for 60 months because I know he can sell it for that price and still make a nice profit.

Thanks for Nothing,

Greg Scott


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--- gscott@townnorth.mazdaleads.com wrote:

>Hello BillI am sorry to here about your change of heart. When >you left our dealership on Saturday, you said that you was not >going to go elsewhere but you wanted to think about it over >the weekend.  I took your word in good faith that you were
>returning to see me on Monday.


I went where I said I was going ... to drive my cousin's MP3 and then on a date. I went to Freeman on Friday BEFORE going to your dealership. All dealers were closed on Sunday.

>Scott Lundquist was out in the HOT sun on Saturday working to >sell you a car, not Wayne Sharp.

Wayne Sharp from Freeman was also out in the hot sun showing me cars. Scott Lundquist and I were out walking all over your lot because car #16676 I specifically came to look at "mysteriously disappeared" overnight! (I was walking all over your f++king lot because I was trying to be helpful, but I apparently should have let your employees do that). Maybe it did disappear ... or maybe you just wanted to sell me a car with more options and a higher profit??? I'm sure Scott's a nice guy, at least
I got that impression, but (and I was being polite in my earlier email) your sales manager is a HIGH-PRESSURE SLEASEBALL! Initially I was going to invite you to participate in my final decision, but I would rather deal with Freeman, who I bought a car from before in 1988, and who treats me and my current vehicle with respect.

>Make sure that Wayne Sharp sell you the Protege ES for >$14150 + TTL with the 0.0% for 60 months because I know he >can sell it for that price and >still make a nice profit.

Gee, how come you didn't quote me that price Saturday, but instead one $300 higher than his??? Of course after I make my down payment at your place, who's to guarantee my car won't drive off on its own like #16676 before I pick it up?

>Thanks for Nothing
>Greg Scott

Thanks for wasting my time and gas, asshole!

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Epilogue: the used MP3 I bought had a Town North plate frame on it, which immediately went into the trash (they rooked the original owner for $2000 over MSRP).

 

[GNsPR5]

Just to throw in my 2 cents, I've had the experience of buying a few cars over the years and I have found that many of the salespeople are "drifters". They have worked for many dealers selling different manufactured cars. So you will probably have a salesperson that doesn't know "everything" about all of the cars they sell. What you want is a salesperson that can speak to you about your needs. If they can't present the car in a manner that interests you or makes you comfortable with the purchase, leave! Go to another dealer and try again. You might have to drive some distance but you are probably looking for a car that is sold at hundreds of dealerships across the country. In most cases, you know what you want to buy. Just be smart when you purchase your car. Do your research and get your finances in line before you go to get "the car".

yada yada yada....(thumb)