So we bought a new CX-5 NA in 2019, from salesman Jensen Thomas, at Foothills Mazda, Spokane, WA. Great guy; I'd buy from him anywhere. (I have NO business or personal ties with him). Then we continued all service through Foothills until we passed warranty. Service writers were Will and later Paul, (I think was his name). Worked OK with them; a little, "overselling," but I expect that.
OK guys. Being 80 miles from them, and numerous family health issues over the past year or so, have kept us from Spokane. Hence, had competent local shop do LOF's and fluid changes. I made it to Foothills yesterday to get oil filters. I'd gotten 2 "PE01-14-302A-MV" filters about 2 years ago for around $8 each. Since then I'd read on these forums about a, "Value Line," grade filter. And read that there was a better quality OEM filter. So I asked the new, (been there 3 months), parts man about that. He said the Value grade was what they used on all their customer service work. I asked if there was another filter available. He looked and found another. "Is it better?," I asked. He didn't know. I asked price of each and the, "unknown" grade was higher. So I figure it must have some advantage and asked about buying 2 or 3. They don't stock them. Ha. OK. So I leave with 2 Value Line's for which they charged me $28.74. Plus tax; plus 3% charge for using my credit card.
Then I go around to talk to Will or Paul at the service desk. They're gone. Two new young guys. So I find a couple of salesmen I've never seen before. They are so new they've never heard of Will, Paul or Jensen.
SO....new owners of Foothills and everyone I knew has left. There's usually reason for that !! And my $8 filter has quadrupled in price. I think I'm done with Foothills.
Anyone here around Spokane? I'd like to hear comments about what others think about the new owner's operation of this Dealership.
Thanks, Dennis
OK guys. Being 80 miles from them, and numerous family health issues over the past year or so, have kept us from Spokane. Hence, had competent local shop do LOF's and fluid changes. I made it to Foothills yesterday to get oil filters. I'd gotten 2 "PE01-14-302A-MV" filters about 2 years ago for around $8 each. Since then I'd read on these forums about a, "Value Line," grade filter. And read that there was a better quality OEM filter. So I asked the new, (been there 3 months), parts man about that. He said the Value grade was what they used on all their customer service work. I asked if there was another filter available. He looked and found another. "Is it better?," I asked. He didn't know. I asked price of each and the, "unknown" grade was higher. So I figure it must have some advantage and asked about buying 2 or 3. They don't stock them. Ha. OK. So I leave with 2 Value Line's for which they charged me $28.74. Plus tax; plus 3% charge for using my credit card.
Then I go around to talk to Will or Paul at the service desk. They're gone. Two new young guys. So I find a couple of salesmen I've never seen before. They are so new they've never heard of Will, Paul or Jensen.
SO....new owners of Foothills and everyone I knew has left. There's usually reason for that !! And my $8 filter has quadrupled in price. I think I'm done with Foothills.
Anyone here around Spokane? I'd like to hear comments about what others think about the new owner's operation of this Dealership.
Thanks, Dennis