ECU reflash at Mazda

[Davidb]

if the customer wants it and if its availible for your car then its not bs work. i look for new tsb's everyday...its good to stay on top of things so you know what is going on. i guess im to much into customer service....

plain and simple the techs just dont want to deal with it.

The service writers went back to ask the tech about it and that was what was told to me.

Like I said I called the dealer I bought it from that is 40 minutes away and they confirmed this as normal procedure. They said that there must bt tons of TSB's and that it would be crazy to address each one of them even though there is no symptoms.

It made sense to me that if the car is fine why mess with it so I let it go. If I have issue or a CEL then it would make sense for them to dig deeper.

Maybe lazy or maybe honest in not billing Mazda for BS work just so they can make a few bucks.

 

[Nliiitend1]

If nothing else, as the owner of your warranty you deserve to have the most up-to-date ECU flash available for the car, IMO.

It only takes them a moment to do it and honestly doesn't even cost the dealership much labor at all...

That's how I feel about it anyway. Any dealer that wants my future business should at least provide me with the reflash regardless of symptoms.

 

[whitey4311]

I see your points but what are you gaining if there is nothing wrong to begin with?

If my car is running great I dont think I want to start messing with it. If I had symptoms at all I would push the subject a bit more and I am sure they would do what is necessary. I just dont have anything to complain about so I feel stupid asking them to fix something that isnt broke.

Besides how do you know the techs even did what they said on your cars? Their reflash could be checking to see if you need one and saying its done when they discover it is up to date.

 

[blacksheepms3]

quick question everyone. At what rpm our cars should be idling?

 

[MS3077]

quick question everyone. At what rpm our cars should be idling?

Right about 750rpms.

 

[Max Freed]

I was able to get the reflash, and I pretty much agree with what others have said about how the car seems to hold power to redline better. My car was already running great before, but it seems to have just a tad more midrange punch and better top end.

One other I have noticed is that it also eliminated the minor backfire I would get in between shifts during WOT (not flat shifting). I have a CAI and 3" CBE.

 

[blacksheepms3]

Right about 750rpms.

it was idling at around that rpm and it got me worried cause i thought it's supposed to be at 1k like other cars i know. now it idles at 1k and i thought it was normal. the car dont shake, I dont think it's rough idling. I contacted by dealer and told them about the TSB, the guy told me i dont need to come in if there's no CEL...i told him my build date falls within range of TSB. I will call them again once it gets warmer and push more for them to atleast check my fuel pump production date, I will tell them i have "intermittent" (copied from another memeber here) power loss up top.

 

[whitey4311]

I can see the comfort in knowing they checked the fuel pump but why lie about symptoms if you have none? When the motor mount/bolt issue was around I was scared as hell but in the end it was a Campaign/recall so it was corrected. TSB's are not a necessity to be addressed and I doubt you will get them to check it with out them doing all possible to duplicate what you say by test driving it.

I just did all this and in the end figured it was stupid to pretend the car was acting up and decided to leave it alone. I will watch it real close and now that I am on the last 1k life of my tires I will drive the s*** out of it and pay close attention. Other then that unless something really is wrong I am not going to have them monkey around in there just for fun.

Besides do you really think they are going to open it up for fun? The service douche bag said to me it is an 8 hour job so bet your ass they will test drive it first and run diagnostic looking for a CEL before they just take your word for it.

For them to just do it I imagine it would take you being very demanding and not back down or they just arent going to do it. Beyond that it would then take a manager to get involved because 2 dealers close to me dont just perform work for a TSB when you have no symptoms.

I confirmed this with a friend who is a mechanic and he said most cars have tons of TSB's but it doesnt mean yours has anything wrong with it. He says its for the retarded techs who are too stupid to problem solve so they just read through all the TSB's and try things until one works, lol.

Besides I bet those who had it done and had no real symptoms would never know the difference if it was really done or not. In other words they could have said they did it and all they did is a simple check and put it back. Either way I really doubt you notice any performance change.

 

[ericrapp]

They, the Dealership can look at codes or see if it was already flashed. My salesman has been very helpful. Apparently if I throw a lean code regardless of exhaust and IC and MSCAI. They will assist me.

 

[blacksheepms3]

I can see the comfort in knowing they checked the fuel pump but why lie about symptoms if you have none? When the motor mount/bolt issue was around I was scared as hell but in the end it was a Campaign/recall so it was corrected. TSB's are not a necessity to be addressed and I doubt you will get them to check it with out them doing all possible to duplicate what you say by test driving it.

I just did all this and in the end figured it was stupid to pretend the car was acting up and decided to leave it alone. I will watch it real close and now that I am on the last 1k life of my tires I will drive the s*** out of it and pay close attention. Other then that unless something really is wrong I am not going to have them monkey around in there just for fun.

Besides do you really think they are going to open it up for fun? The service douche bag said to me it is an 8 hour job so bet your ass they will test drive it first and run diagnostic looking for a CEL before they just take your word for it.

For them to just do it I imagine it would take you being very demanding and not back down or they just arent going to do it. Beyond that it would then take a manager to get involved because 2 dealers close to me dont just perform work for a TSB when you have no symptoms.

I confirmed this with a friend who is a mechanic and he said most cars have tons of TSB's but it doesnt mean yours has anything wrong with it. He says its for the retarded techs who are too stupid to problem solve so they just read through all the TSB's and try things until one works, lol.

Besides I bet those who had it done and had no real symptoms would never know the difference if it was really done or not. In other words they could have said they did it and all they did is a simple check and put it back. Either way I really doubt you notice any performance change.

it's not fun at all to go there and possibly waste my time, but i'd want what i paid for. Maybe the performance can be better if they change the pump. Why not get it checked, if it doesnt need it then good it doesnt need it. But i want my pump production date checked. It's sort of true...intermittent loss of power up top, probably caused my fuel pump that cant maintain pressure.

 

[ericrapp]

it's not fun at all to go there and possibly waste my time, but i'd want what i paid for. Maybe the performance can be better if they change the pump. Why not get it checked, if it doesnt need it then good it doesnt need it. But i want my pump production date checked. It's sort of true...intermittent loss of power up top, probably caused my fuel pump that cant maintain pressure.

Absolutely on all counts!

 

[08MicaSpeed3]

After finding this thread I checked my build date (06/07) and VIN... I fall into the range for the needed Re-flash only but when I called the dealership I bought my car from and they tell me they know nothing about the TSB, like can't find it at all. I don't really notice "rough idle" on my car but I have what feels like a hiccup during acceleration. I have only thrown a CEL once shortly after I bought the car and haven't seen it since then. I have no mods on the car at all. Any suggestions?

 

[08cosmic3]

I printed the TSB and took it with me to the dealer. I did have rough idle at times.

 

[blacksheepms3]

I printed the TSB and took it with me to the dealer. I did have rough idle at times.

what did they say about it?

edit: sorry I went a page before and saw ur post. So did they gave u a hard time because u got the bulletin from online? or did they do the job anyway?

 

[08cosmic3]

They did the flash without complaining. They did note on my invoice that "Customer found bulletin online". I guess thats a signal to Mazda that I'm one of the forum guys.

I think that dealers hate that we know more about our cars than they do. They have a MUCH harder time lying to us than before the internet.

I have a 2004 Toyota Sienna that has an issue with the door stop straps breaking. Toyota tried to make it go away but too many Sienna owners got together on the forum and now Toyota has had to extend the warranty for this issue. I went in for regular service and talked to the service manager about the potential problem and he tried to tell me it only affect a very few cars. I informed him that it ONLY effects All 2004-2007 Siennas. I knew way more than he did about the problem or he was trying to pull the wool over my eyes.

The forums are a great way to stay ahead of the service departments. Most will flat lie to you. They don't like these forums.

 

[whitey4311]

I just dot know guys. I called 2 dealers and they said no way does a TSB mean anything other then notes to the techs so they can research issues a car may have and get an idea of a fix. They both said no way would they just perform a TSB with out an issue or being able to drive the car are reproduce the issue.

I asked mechanic friends and they told me the same thing and said the longer a car is out on the market the more TSB's there are. Apparently soon there will so many and its obvious that you wont have all those symptoms to require such a fix. Its only for cars that have a problem and unlike a Campaign they wont just "do the work" to make you happy.

 

[MS3077]

Mine was done without the techs "proving" anything was wrong with my car. I told them it was a sporadic issue with power loss only occasionally. They took my work for it and preformed the reflash and now the car runs better as others have mentioned. Just keep pushing the issue if you want it done if they give you a hard time over it.

 

[08cosmic3]

I was having rough idle issues. The Flash takes 10 minutes from what I hear and I was at the dealer for only 30 minutes. If the dealer service department wants my future business then they will make me happy. The dealer service departs charge an arm and a leg for their work, so they will make me happy if they want to see me again.

 

[MS3077]

I was having rough idle issues. The Flash takes 10 minutes from what I hear and I was at the dealer for only 30 minutes. If the dealer service department wants my future business then they will make me happy. The dealer service departs charge an arm and a leg for their work, so they will make me happy if they want to see me again.

Yeah I got mine done in conjuction with an oil change and I think I waited something like 30 -45 min at most. It's a really simple thing for them to do

 

[DKo5]

I just had my MS3 in for its service interval and asked about it - saying that there was a TSB issued and that I believed my VIN was in the range. He didn't know anything about it, and they didn't even check despite me asking them to.