truckster
2023 CX50 Turbo PP
Man, did I learn a lesson this evening. I had the last appointment of the day for my one free oil change offered by the dealership. As I was walking off to wait in the waiting room the service advisor told me they would get the vehicle washed and vacuumed for me. I told him to just vacuum as I’m particular about washing my vehicle and don’t want it scratched. He then told me they don’t use brushes and only use towels. Well, the car was in pretty desperate need of a wash so I said, ok, wash it.
Fast forward to after the oil change was done and the advisor walked me out to my car. I was 10-15 ft from the car and could see that the ENTIRE HOOD panel had swirl marks on it from being washed. I interrupted him while he was talking to point this out and he acknowledged the swirls. Now, when I say the entire hood I mean top to bottom and left to right full of swirl marks. (Let me also say that this is a 2021.5 and this was my first service on the vehicle at 5,000 miles.) I started to inspect the rest of the vehicle and, you guessed it, swirl marks were covering every single panel of the entire vehicle. Top to bottom, from to back. The next thing I told the guy was this is going to require a full paint correction to remove all marks, to which he replied, “yes sir, I’ll bring it up to the manager first thing tomorrow and have her call you.”
I guess all this is to just ask if anyone has any advice. I’m planning on asking them to pay for a full paint restoration by a detailer of my choosing, not one of theirs. It’s not going to be cheap, I would guess upwards of $500, maybe more. I should have stayed with what my gut told me initially and only opted for the doggone vacuum
Fast forward to after the oil change was done and the advisor walked me out to my car. I was 10-15 ft from the car and could see that the ENTIRE HOOD panel had swirl marks on it from being washed. I interrupted him while he was talking to point this out and he acknowledged the swirls. Now, when I say the entire hood I mean top to bottom and left to right full of swirl marks. (Let me also say that this is a 2021.5 and this was my first service on the vehicle at 5,000 miles.) I started to inspect the rest of the vehicle and, you guessed it, swirl marks were covering every single panel of the entire vehicle. Top to bottom, from to back. The next thing I told the guy was this is going to require a full paint correction to remove all marks, to which he replied, “yes sir, I’ll bring it up to the manager first thing tomorrow and have her call you.”
I guess all this is to just ask if anyone has any advice. I’m planning on asking them to pay for a full paint restoration by a detailer of my choosing, not one of theirs. It’s not going to be cheap, I would guess upwards of $500, maybe more. I should have stayed with what my gut told me initially and only opted for the doggone vacuum