I just got home from the dealership (Brown's Mazda in Fairfax), and I am so enraged that I need to vent to someone. Hopefully you will understand and give me advice on what to do. Okay, it starts out a few months ago, when I started noticing a weird noise coming from the front end when I was in neutral sitting still. As soon as I would press in the clutch, the noise would go away. I brought the car to the dealership to see if they could do anything about the noise. They called me later that day to tell me that they found that it was coming from the clutch and needed to replace the whole thing. Since most of it was under warranty, the clutch would only be 200 all together so i thought what the hell, lets do it. I get the car back, and the noise is still there. I never had a problem with the actual clutch itself, so there went 200 down the drain. A few weeks later my rear sway bar bushings started squeaking so I brought it there to have them fixed under warranty. I also asked about the noise again. They told me that actually, it is a normal noise with these cars......so why the hell did they tell me they needed to replace the clutch?!?!
Fast forward to today. I give them a call since the noise has gotten much louder and they tell me to bring it in. I bring it in and the manager gets in to listen. He hears the noise, but still tells me its normal. I mean cmon, its my car I know the noise is NOT normal. We go for a drive and I mention my bushings which have started squeaking again. He acknowledges it and says we will see what we can do. We get back to the dealership, and I asked him if he knew anything about the reflash that cures the hesitation in 3rd gear. He says hes familiar with it, but tells me that I am wrong about the dealership putting a sticker under the hood saying it has been done. We go inside and he tells me that in 2003, before the car was even sold, it was reflashed. I asked him where it said that and he pointed at something that said, "Control Line E.G.I." (Don't know if that really is the flash or if he was just lying to my face.) I asked him if he could print out a paper saying all the repairs that have been done to my car since the bottom, and he tells me that he can't because I am not the original owner? He tells me that the car had the extended warranty, but does not get passed on to the next owner.
Does anybody know if that is actually true, the extended warranty does not follow the car, and he is actually not allowed to tell me what has been done to my car in the past?
Then he tells me that he cant fix the bushings, because the warranty only covers factory defected parts......how the hell are those bushings not defective?
Does anybody know what I should do? He treated me like dirt, and obviously did not want to help me out at all. The shop has been good to be in the past, so this experience really surprised the hell out of me. I am thinking of taking the issue to the District Manager, but I thought I would get everyone's opinions first.
Fast forward to today. I give them a call since the noise has gotten much louder and they tell me to bring it in. I bring it in and the manager gets in to listen. He hears the noise, but still tells me its normal. I mean cmon, its my car I know the noise is NOT normal. We go for a drive and I mention my bushings which have started squeaking again. He acknowledges it and says we will see what we can do. We get back to the dealership, and I asked him if he knew anything about the reflash that cures the hesitation in 3rd gear. He says hes familiar with it, but tells me that I am wrong about the dealership putting a sticker under the hood saying it has been done. We go inside and he tells me that in 2003, before the car was even sold, it was reflashed. I asked him where it said that and he pointed at something that said, "Control Line E.G.I." (Don't know if that really is the flash or if he was just lying to my face.) I asked him if he could print out a paper saying all the repairs that have been done to my car since the bottom, and he tells me that he can't because I am not the original owner? He tells me that the car had the extended warranty, but does not get passed on to the next owner.
Does anybody know if that is actually true, the extended warranty does not follow the car, and he is actually not allowed to tell me what has been done to my car in the past?
Then he tells me that he cant fix the bushings, because the warranty only covers factory defected parts......how the hell are those bushings not defective?
Does anybody know what I should do? He treated me like dirt, and obviously did not want to help me out at all. The shop has been good to be in the past, so this experience really surprised the hell out of me. I am thinking of taking the issue to the District Manager, but I thought I would get everyone's opinions first.
