CX-50 Infotainment failing

[bobcx50]

New CX-50 bought Dec 2023. 500 miles and now sitting at dealer with failed infotainment system. Shuts down and tries to restart every 3 minutes. Dealer sent data to Mazda in California.

Any hope for a fix?

 

[RedBaron]

Do you have navigation? I've seen reports that a flaky Nav SDcard can really mess with the system.

 

[bobcx50]

fails with card removed, had hoped all we needed was new card orto clean contacts
Dealer dumped all data and overnighted to Mazda California H Q, cannotact without their
OK, nothing back from Mazda HQ, so stuck waiting

 

[bobcx50]

Dealer says still waiting for guidance from Mazda in California

 

[bobcx50]

Update:

Back from dealer, driven a couple of days, infotainment working. Problem seems to be enlisting iPhone 14. Dealer dis-enrolled my cell phone, everything including navigation works now. Now think back that problem started when I sat in driveway and enlisted ny iPhone 14 then parked. The next day infotainment rebooted every 3 minutes. So if you have problems, remove cell phone enrollment.

 

[N7turbo]

That is not a fix. Using my phone is a primary feature of the car.

Can you try connecting it for navigation but declining access to contacts, messages and calls?