I've got a 2016 CX-5 Touring. The spring loaded latch that holds the armrest closed snapped off for me today, and I've been unable to find the part number for the replacement. Is it the same as the prior models? My understanding was that the console is different on the 2016s.
Broken center console latch (2016 CX-5)
- Thread starter Bouv442
- Start date
- :
- 2023 CX-5 Premium; 2018 Mazda 3 GT hatch
That would be a stretch for any dealer, no matter how good-hearted they are!
robertmazda
Member
- :
- 2013 CX-5 Touring
I guess your location is no longer Catonsville, MD, since Russel Mazda appears to be just minutes away?
I didn't slam it shut, but I don't always pull up on the latch when closing it. I will do so once it's fixed though, considering this one only lasted 6 months.
Description says 2016
Part # KA0G-64-45Y-02
Call them up and verify.
2013-2015 part # is KD45-64-45Y-02
http://www.zoomzoomnationparts.com/...Console-Latch-Latch/54334486/KD456445Y02.html
2016MAZDACX5
Member
- :
- 2016 Mazda X-5
Mine was ordered yesterday under warranty not a stocked item
RichieRescue
Member
- :
- 2016 Mazda CX-5 Touring
How to replace the latch on the center console
I had the same problem! I had to wedge a water bottle between the console and seat to keep the console lid in place!
I tried calling the dealership... I spoke with service who said "come on by and we can take a look. We can schedule you for an appointment on... [date two weeks away]. I asked if I could just buy the part and the sent me over to the parts department. They claimed to not know what piece I was talking about. The dude kept calling it a "console lock" (I found out later that this is indeed the correct piece), but he "couldn't in good conscience allow me to purchase the item without knowing exactly what it was. So he kicked me over to the service department. So, I said "screw this! I'm gunna figure this thing out myself!" And I did.
Step 1: Gather the correct tools
Small slotted (flat-head) screwdriver or plastic pry bar.
A pair of small needle-nose (or similar) pliers.
Step 2: Take the center console apart
Using the pry bar or small slotted screwdriver, gently... I SAID GENTLY wedge the hard plastic under piece of the center console and the soft rubber/vinyl cover (don't pull TOO hard, but you should hear plastic pieces start to pop or separate within the console assembly...).
http://imgur.com/bStOIfl Pry near the red arrow
http://imgur.com/F4EL9Rz
Begin to gently work your way around the perimeter of the console. Eventually, you should be able to get your fingers in between the gab and pry the two pieces apart.
http://imgur.com/qonQ9Rv
Completely remove the plastic piece that contains the console latch and take it to a safe working area. We're going to be focusing on the top portion where my hand is holding it up.
http://imgur.com/6m3kcpF
Step 3: Remove the latch assembly from the plastic backing
Take a quick second to look over the piece. Notice the main pieces you're working with are the plastic backing, a metal rod, a spring and the plastic latch itself. You'll notice one end of the rod is pointy and the other is abrasive. Take your pliers and squeeze the pointy side of the metal rod so as to push it inward (see picture below).
Pointy end of the rod
When you have enough of the abrasive end sticking out, use the pliers to pull from that end and completely remove the rod.
http://imgur.com/jpfVU8W Pushing the pointy end.
http://imgur.com/EbOFp1r Pulling the abrasive end.
WARNING: There are small pieces. Pull the rod out slowly to make sure you gather the spring and the rod. If you lose either one, you'll have to buy the whole assembly as the new latch does not come with a rod or spring.
http://imgur.com/U7I8H1h The spring and rod.
Step 4: Placement of new latch
Take a quick look at the spring and rod together with the latch below (assembled outside of console for demonstration purposes):
http://imgur.com/5W6Palm
http://imgur.com/s7GDsST
Notice the placement of the spring... The pointy end goes outward. If you put it in incorrectly, the latch will not work properly.
Set the spring on the back of the latch and place it into the plastic backing. Hold the spring with your thumb and run the rod through the hole on the left side, pointy end first (the way you found it, originally). The rod will run through the holes on each side and through the coils on the spring. It should look like the picture below half way through...
http://imgur.com/svaw6SO
Push the rod as far as it'll go with your fingers and finish the job with the pliers, until the pointy end is showing on the right side and the abrasive end is flush with the left side:
http://imgur.com/8vGq46H
Test to make sure the spring is working correctly by pressing on the latch release multiple times. Place the plastic backing back into the console cover and snap into place. Squeeze around the sides (similar to closing the lid on a tupperware container) to ensure it's seated properly. Close the console lid. As long as it stays closed and opens when you press the release, you're all done! If it doesn't work properly, go back through steps 1-3 to ensure the spring is set properly.
http://imgur.com/Yz5MvUt ALL DONE!
I had the same problem! I had to wedge a water bottle between the console and seat to keep the console lid in place!
I tried calling the dealership... I spoke with service who said "come on by and we can take a look. We can schedule you for an appointment on... [date two weeks away]. I asked if I could just buy the part and the sent me over to the parts department. They claimed to not know what piece I was talking about. The dude kept calling it a "console lock" (I found out later that this is indeed the correct piece), but he "couldn't in good conscience allow me to purchase the item without knowing exactly what it was. So he kicked me over to the service department. So, I said "screw this! I'm gunna figure this thing out myself!" And I did.
Step 1: Gather the correct tools
Small slotted (flat-head) screwdriver or plastic pry bar.
A pair of small needle-nose (or similar) pliers.
Step 2: Take the center console apart
Using the pry bar or small slotted screwdriver, gently... I SAID GENTLY wedge the hard plastic under piece of the center console and the soft rubber/vinyl cover (don't pull TOO hard, but you should hear plastic pieces start to pop or separate within the console assembly...).
http://imgur.com/bStOIfl Pry near the red arrow
http://imgur.com/F4EL9Rz
Begin to gently work your way around the perimeter of the console. Eventually, you should be able to get your fingers in between the gab and pry the two pieces apart.
http://imgur.com/qonQ9Rv
Completely remove the plastic piece that contains the console latch and take it to a safe working area. We're going to be focusing on the top portion where my hand is holding it up.
http://imgur.com/6m3kcpF
Step 3: Remove the latch assembly from the plastic backing
Take a quick second to look over the piece. Notice the main pieces you're working with are the plastic backing, a metal rod, a spring and the plastic latch itself. You'll notice one end of the rod is pointy and the other is abrasive. Take your pliers and squeeze the pointy side of the metal rod so as to push it inward (see picture below).
Pointy end of the rod
When you have enough of the abrasive end sticking out, use the pliers to pull from that end and completely remove the rod.
http://imgur.com/jpfVU8W Pushing the pointy end.
http://imgur.com/EbOFp1r Pulling the abrasive end.
WARNING: There are small pieces. Pull the rod out slowly to make sure you gather the spring and the rod. If you lose either one, you'll have to buy the whole assembly as the new latch does not come with a rod or spring.
http://imgur.com/U7I8H1h The spring and rod.
Step 4: Placement of new latch
Take a quick look at the spring and rod together with the latch below (assembled outside of console for demonstration purposes):
http://imgur.com/5W6Palm
http://imgur.com/s7GDsST
Notice the placement of the spring... The pointy end goes outward. If you put it in incorrectly, the latch will not work properly.
Set the spring on the back of the latch and place it into the plastic backing. Hold the spring with your thumb and run the rod through the hole on the left side, pointy end first (the way you found it, originally). The rod will run through the holes on each side and through the coils on the spring. It should look like the picture below half way through...
http://imgur.com/svaw6SO
Push the rod as far as it'll go with your fingers and finish the job with the pliers, until the pointy end is showing on the right side and the abrasive end is flush with the left side:
http://imgur.com/8vGq46H
Test to make sure the spring is working correctly by pressing on the latch release multiple times. Place the plastic backing back into the console cover and snap into place. Squeeze around the sides (similar to closing the lid on a tupperware container) to ensure it's seated properly. Close the console lid. As long as it stays closed and opens when you press the release, you're all done! If it doesn't work properly, go back through steps 1-3 to ensure the spring is set properly.
http://imgur.com/Yz5MvUt ALL DONE!
Last edited:
I have the same problem - broken center console latch (2016 CX-5 still under warranty) - dealer says it's NOT covered under warranty and it will cost $75 to fix.
That sucks - seems that others are experiencing this issue also and a latch should hold up longer than 6 months(?)
Anyone else get this fixed under warranty?
If not, I'll probably wind up fixing it myself - I'll probably order an extra latch as well since this one failed so soon.
That sucks - seems that others are experiencing this issue also and a latch should hold up longer than 6 months(?)
Anyone else get this fixed under warranty?
If not, I'll probably wind up fixing it myself - I'll probably order an extra latch as well since this one failed so soon.
This same issue just happened with our 2016.5 Touring today!
Why Mazda would make that latching part out of plastic is beyond me, especially for a part that is probably used just as much as a driver door....
IMO, that part should be metal - OR at least made of stronger plastic if manufacturing cost is an issue.
Has it been confirmed this would NOT be covered under the warranty provision? I mean it should be covered, as I see it as a Manufacturer's defect since others are having the same issue on vehicles that are less than 8mos old (we bought ours in March 2016).
I'll be calling our Dealer tomorrow about the issue.
Why Mazda would make that latching part out of plastic is beyond me, especially for a part that is probably used just as much as a driver door....
IMO, that part should be metal - OR at least made of stronger plastic if manufacturing cost is an issue.
Has it been confirmed this would NOT be covered under the warranty provision? I mean it should be covered, as I see it as a Manufacturer's defect since others are having the same issue on vehicles that are less than 8mos old (we bought ours in March 2016).
I'll be calling our Dealer tomorrow about the issue.
Update:
For anyone who has experienced this issue, according to our selling Mazda Dealer:
1) A broken console latch IS covered under the Mazda 3yr/36k bumper to bumper warranty provision.
2) "It's a common issue with the CX-5"
So ours will be getting fixed this Friday under warranty (2016.5 Touring).
For anyone who has experienced this issue, according to our selling Mazda Dealer:
1) A broken console latch IS covered under the Mazda 3yr/36k bumper to bumper warranty provision.
2) "It's a common issue with the CX-5"
So ours will be getting fixed this Friday under warranty (2016.5 Touring).
Thanks for the update.
I just scheduled the same for my car with my selling dealer (Mazda - Roswell) - part on order.
They said they will cover it under warranty as long as I have < 36K miles.
Guess I should have taken mine there to begin with.
I originally took mine to Mazda - Mall of Georgia and they refused to cover the repair under warranty - want to charge me $75
Pays to shop around - and frequent the forum
I just scheduled the same for my car with my selling dealer (Mazda - Roswell) - part on order.
They said they will cover it under warranty as long as I have < 36K miles.
Guess I should have taken mine there to begin with.
I originally took mine to Mazda - Mall of Georgia and they refused to cover the repair under warranty - want to charge me $75
Pays to shop around - and frequent the forum
