Brand new CX-5 Turbo Vibration at 55-67mph

[madar]

I've had it happen with brake drums on a minivan that would cause a vibration at 70 mph because of them not being balanced. I guess if a rotor is way out of spec it could happen, never saw it in reality though.

 

[rbender]

Im the original poster. After my second trip to the dealer (also the closest but still 70 miles away) they force balanced. Much better but still there. I can deal with it until I spring for new tires. Probably the Michelins. I think some of these vehicles have little to no tolerance for tires that balance at the higher end of spec. I think higher quality tires may be able to get lower on residual force if balanced properly by reputable mechanics (not sure that's the dealer).
I think you're likely to run into rough going trying the lemon law. My dealer already intimated it was likely a "bad batch" of tires and not Mazda's responsibility. And I read on some forum about someone who had the same problem and couldn't get it resolved. This is all assuming it's not a true defect in the suspension.
Ask yourself if its worth the aggravation and possible money involved in suing them under the lemon law vs springing for a known quality set of tires that seem to resolve the problem for others with the same issue. Good luck whichever way you go - would appreciate hearing how you fare.

Took in our 22 CX-5 CE CPO yesterday to dealership to address a vibration at 60-75 mph.

They balanced the wheels, cause they were off and we agreed to the recommended alignment cause tires were showing uneven wear. They said alignment was not covered under warranty.

After picking it up, took it out on the highway and fortunatly the vibration was not noticeable. Plan on replacing the stock Toyo tires in a few months.

 

[Tchman2016]

Took in our 22 CX-5 CE CPO yesterday to dealership to address a vibration at 60-75 mph.

They balanced the wheels, cause they were off and we agreed to the recommended alignment cause tires were showing uneven wear. They said alignment was not covered under warranty.

After picking it up, took it out on the highway and fortunatly the vibration was not noticeable. Plan on replacing the stock Toyo tires in a few months.

Factory warranty provides for 1 year adjustment period from in service date for things like alignment.

 

[walt]

On third set of tires, Michelin now at 45K, still have vibration. Dealer at a loss. This issue is all over the web. So what is the problem with Mazda CX5's? Bought new and vibration since then.

 

[sm1ke]

On third set of tires, Michelin now at 45K, still have vibration. Dealer at a loss. This issue is all over the web. So what is the problem with Mazda CX5's? Bought new and vibration since then.

Escalate to Mazda Corporate for a resolution.

 

[walt]

Escalate to Mazda Corporate for a resolution.

That's the usual next step but what can they do? The dealer had 3 different 'techs' diagnose and no solution. Do they just put pressure on the techs/dealer and force them to try harder?

 

[sm1ke]

That's the usual next step but what can they do? The dealer had 3 different 'techs' diagnose and no solution. Do they just put pressure on the techs/dealer and force them to try harder?

No idea. One thing you can be sure of though, when corporate gets involved the dealers usually put their best foot forward. It's like when the President of Home Depot does a floor walk at a local store - everyone is on their best behavior on that day, aisles are clean, people are being helped, etc. Ideally, Corporate will investigate the issue further, and force the dealer to triple check the process and try all of the solutions available.

 

[badanth]

That's the usual next step but what can they do? The dealer had 3 different 'techs' diagnose and no solution. Do they just put pressure on the techs/dealer and force them to try harder?

Why don't you find out and let us know?

 

[Drocca92]

Also have a vibration with flat spotted Toyo A36 with car under 1k miles @ 55+ MPH. Headed in soon for the first dealer assessment of the issue. At least 3 of the tires have noticeable flat spots by jacking up enough to hand spin each tire.

 

[Fawiek]

Also have a vibration with flat spotted Toyo A36 with car under 1k miles @ 55+ MPH. Headed in soon for the first dealer assessment of the issue. At least 3 of the tires have noticeable flat spots by jacking up enough to hand spin each tire.

Recently got Michelin crossclimate2 installed at Costco.
The vibrations are better in my CX9, but sad to say, my wife's Kia runs so much smoother. Heck, my 2004 Eclipse runs smoother.

There is a popular thread even for the vibrations on the 2nd gen CX9 regardless of year.

Sad to say, but you won't resolve this, it runs way too deep.

Mazda fudged me around, even at corporate, and with me approaching the situation 'nicely'.
The rear CV's were changed at the cost of the dealer, but the problem still persists, though a bit better.

No other issues with the car though, except a leaking AC condenser, as it's prone to leaks on the bottom pax side.

Needless to say, it's my last Mazda.

 

[Drocca92]

Recently got Michelin crossclimate2 installed at Costco.
The vibrations are better in my CX9, but sad to say, my wife's Kia runs so much smoother. Heck, my 2004 Eclipse runs smoother.

There is a popular thread even for the vibrations on the 2nd gen CX9 regardless of year.

Sad to say, but you won't resolve this, it runs way too deep.

Mazda fudged me around, even at corporate, and with me approaching the situation 'nicely'.
The rear CV's were changed at the cost of the dealer, but the problem still persists, though a bit better.

No other issues with the car though, except a leaking AC condenser, as it's prone to leaks on the bottom pax side.

Needless to say, it's my last Mazda.

Well darn. I’m hoping for resolution. I guess for now I’ll just remain optimistic.

UPDATE - 1 tire replaced. All were road force balanced so far so good on my typical routes. No more shimmy/shake.

 

[Jmaz]

Recently got Michelin crossclimate2 installed at Costco.
The vibrations are better in my CX9, but sad to say, my wife's Kia runs so much smoother. Heck, my 2004 Eclipse runs smoother.

There is a popular thread even for the vibrations on the 2nd gen CX9 regardless of year.

Sad to say, but you won't resolve this, it runs way too deep.

Mazda fudged me around, even at corporate, and with me approaching the situation 'nicely'.
The rear CV's were changed at the cost of the dealer, but the problem still persists, though a bit better.

No other issues with the car though, except a leaking AC condenser, as it's prone to leaks on the bottom pax side.

Needless to say, it's my last Mazda.

First I've heard of A/C condenser prone to leakage. Have other members here experienced this?

 

[walt]

First I've heard of A/C condenser prone to leakage. Have other members here experienced this?

I have read about it only. But have a CX5.

 

[Fawiek]

First I've heard of A/C condenser prone to leakage. Have other members here experienced this?

Apparently, the condenser is prone to certain temperature/ climate. Canadian winters with salt etc will do it. The AC is really really weak in this car to begin with.

Try a search, it'll come up.