Add one more: motor fell

[C'ville]

I checked my bolt yesterday, it was tight but not torqued all the way.
I think the torque is 82-85flbs, but my torque wrench only goes up to 80flb and I was able to tighten it alittle.
Also I only saw 1 washer on the bolt and I've seen somewhere that its suppose to have 2 washers.
I'm really wondering if I made the right choice with this car, I mean I love it but damn all these problems(wow)

 

[zoom-zoomhatch]

Just talked to this arogant ass on the phone and said they were repairing the damages, and that it wasn't typically a warrenty issue and that they are calling it a "good will repair". He said next time it was in for anything they were going to check my ecu and see if I raised the boost with my get this.....BOV! He said that they thought I was increasing the boost with my HKS non adjustable BOV and dropping the clutch hard and that's why it broke. I'm calling mazda here shortly. And I talked to my salesman and the sales manager and contacted another dealer they said this was ridiculous and to call mazda also.

 

[M3_Zoom]

Just talked to this arogant ass on the phone and said they were repairing the damages, and that it wasn't typically a warrenty issue and that they are calling it a "good will repair". He said next time it was in for anything they were going to check my ecu and see if I raised the boost with my get this.....BOV! He said that they thought I was increasing the boost with my HKS non adjustable BOV and dropping the clutch hard and that's why it broke. I'm calling mazda here shortly.

Those are strong assumptions they will have to live with. Who cares if you raised the boost. Mazdaspeed is claiming an additional 30HP and 40ft/lbs of torque by just adding their CAI and exhaust. Let me guess if those bolt-ons were the cause of the broken mount that would be perfectly fine. What it boils down to is this, it's not Mazda or the great guys at Mazdaspeed it's the dealers that need to get on board and realize that Mazda is on top of the charts with the production of one of the fastest front drive cars ever made and with hot performance comes issues. Just a little comparison, my father owns a modified ZO6. He's had the rear-end replaced twice and it was not because of a defect; NO QUESTIONS ASKED. That's why we have warranties. What's bad is it only takes a few sour lemons to put a bad taste in the community and if the word gets out that Mazda is not standing by their product, oh boy..... Also sure we all want to go in and stomp our feet, but what beats them at there own game is remaining calm and just telling them fine, who do you work for all while taking notes of each person you talk to and filing a complaint with Mazda.

 

[zoom-zoomhatch]

I'm on the phone with Mazda right now, and they are on the my dealer getting their side of the story. This zoom-zoom song is kinda tight though. I bet they're polite when I pick my car up and in the future, if not I'll just have to call this guy again.

 

[miss_steele_msp]

I never said it was the fault of the consumer that his engine fell out. I was addressing Ms. Steele's shortsighted view that Mazda "trains their dealers to be unfair."

I said it's like. And it's not short sighted. It's always a problem when I take my car in. And i've heard endless complaints from others.

 

[miss_steele_msp]

I'm on the phone with Mazda right now, and they are on the my dealer getting their side of the story. This zoom-zoom song is kinda tight though. I bet they're polite when I pick my car up and in the future, if not I'll just have to call this guy again.

Thats what I had to do. I called Mazda and they called the dealer on the other line. Im sure they can help you.

 

[clos561]

I'm on the phone with Mazda right now, and they are on the my dealer getting their side of the story. This zoom-zoom song is kinda tight though. I bet they're polite when I pick my car up and in the future, if not I'll just have to call this guy again.

what happend with ur car?

 

[zoom-zoomhatch]

The guy at Mazda corp. said I should have a rental car everytime my car is in for service, and that the guy was, "Only making assumptions as to the cause of the break as they weren't in the car and can't and didn't in any way mean to come off as they were trying to prove it was my fault." They did insist the way I was driving the car caused the repair to be neccessary but were extending a good will repair and NEXT time something like this happens they have to check to see if I've raised my boost over factory specs.

 

[clos561]

thats good then...

 

[jflash]

when did you get you car?

 

[jhowey]

LOL, no dealer just goodwills a 10,000 dollar repair without involving Mazda, it sounds like they just gave you a line so they did not look like retards too you all while doing what Mazda told them to do. Plus goodwill repair is a word reserved for a car that is out of warrenty my time or miles, if they could have red flagged your warrenty they would have, that is what there suppose to do. That service department phoned mazda, probably Techline and the guy on the other end said "Yeah we know, fix it" so the dealer had to save face to you or you would never come back, which is now probably the case anyways. No dealer can do warrenty work or good will work on a red flagged vehicle unless they want to pay for it out of their own pocket. Goodwill = mazda approved warrenty repair on a vehicle most likely slightly out of warrenty.

 

[BuckDich]

Umm, am I wrong in saying that as long as we follow the regular maintenance schedule we can drive these things any way we want? Isn't it meant to be driven fast?

 

[jhowey]

Warranty kind of works like this, if you come in for a new motor because yours is blown, and during inspection they find your front tires are bald and your rears are good, and you need a new clutch, your motor might not be covered, but that means you were dropping it frequently and often and probably let it run low on oil, you are allowed to drive it hard, but anything in excess is a bad bad thing

 

[StealthMP5]

You need to get a code scanner and check the car before you take it in. The mazdaspeed 6's throw whats called an "overboost" code. It won't light the CEL light but it stores it. A quick reset and you should be good to go.


Oh and tell your dealer to **** off since it's a problem from the factory.
Heres some info:
http://www.mazda 3forums.com/index.php?topic=65861.0
http://www.mazda3 forums.com/index.php?topic=68975.0

Copy without the space.

 

[maybemazda]

yikes....**** that, I dont care if its 5 of the 5000 built, I aint buying a car that has the engine fall out. I dont want to be #6 while im on the highway and die. Plus they are GIVING this guy a hard time!!! THIS IS ******* INSANE. How can a car company sell a car that can POSSIBLY have the engine fall out and THEN say it's the drivers FAULT!!! MAKES me mad for the op....I would do everything in my power to get in touch with someone from mazda and ask for a SERIOUS apology...and some free s***.

 

[maybemazda]

As much as it pains me, I amy just have to go with the GTI and take the hit on speed...

 

[Mocoso]

As much as it pains me, I amy just have to go with the GTI and take the hit on speed...

Oh come on I can give you horror stories on the GTI as well.. you most likely will be buying a second year production model so the engine mount issue isnt even going to come into the picture and someone's bad experience with a dealer doesnt mean everyone had the same problem... search the thread and you will find someone else who had their engine fall and the dealer treated them fine... this particular dealer is a bonehead

If you go for the GTI it shouldnt be because you read on the forum about 2 to 3 cases where the engine fell off. Most of us are fairly happy with the car and given its the 1st year of the MS3 issues are bound to come up.

That said: it does suck to see how this dealer is behaving.. I wish car companies realized the harm their lack of quality control on the "independent" dealers harms their image.

 

[mattleegee]

dang that sucks... another one.. i would love to see pics, its better documented that way

7600 miles on mine, i havent even checked the tranny/motor mount... oh well

 

[Jaysanooch]

I really thought Mazda woulda paid alot more attention designing this car... with all the Protege issues. Either way...what's with there customer service!? It's the same accusations from them every time, it's gettin' old. I would go public with this.....I'm getting so mad everytime I read a thread like this.

I'm lookin' at Audi's....another Mazda, ya right!

 

[mattleegee]

Mazda doesnt really have control of dealerships customer service, they are for the most part independant

And how a customer presents his situation is always a big sign on how things will go

and take off aftermarket crap before bringing it in so they cant say anything....