2018 Mazda3 can’t use CarPlay simultaneously (maps + phone)

OS version is 70.00.100 NA N. If I'm using maps I can't seem to pick up calls without getting a USB device malfunctioned error (which removes my CarPlay [i.e, maps] entirely until I replug my phone). If I solely use the maps then there has never been any malfunction. I tried to dig around the internet and can't seem to find others who were in this situation, so I'm not sure if an update to 74 will or will not help here (but I guess it doesn't hurt to try).

Has anyone had this happen to them?
 

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