My dealer service department says it is best to do first oil change on my cx9 turbo at 5k and not 7.5 k since the Turbo runs hot . You all agree?
Color tells you absolutely NOTHING about the current state of the oil...Nothing!
So I'm really effing pissed... Bought a new 2018 cx9 GT last year.. very pleased with the car so far.
I took the vehicle in to a mazda dealer earlier today. I always supply my own oil being Castrol edge 5w30 full synthetic.
I went in to the nearest Walmart, they didn't have the right viscosity so trying my best to stay true to 5w30, I ended up buying the 5L (slightly less) jug of royal purple. I placed it behind the drivers seat on the floor, told the service manager during our road test (for a shaking mirror) that it's there for him to use it, he confirmed the price will be less since I'm applying my own oil (just like the previous times) and left the car for the day and took the shuttle service into work.
Not being familiar with the oil Royal purple, I was very curious after I picked up the car to see if it's actually purple. I raised the hood, checked the dip stick oil against white paper, and it looks like regular new, clean, unused engine oil.
Thinking maybe they reformulated the brand to not be purple, I did some research. Nope, still purple as heck. The service manager had said they topped off my oil with about .5L of their in house oil since the jug wasn't enough, and I was charged a little extra. The dye in the Royal purples 4.73L with .5L of conventional oil would not dilute it to look like conventional oil. I'm guessing someone took the RP oil and placed their in house one... Really upset about this. As I said, it was at a Mazda dealer. If need be, I'm willing to send the oil to Blackstone labs for testing. Any ideas though? Ever had this happen to me.. to top it off, on a seperate note, the service manager stated I was too picky, at least three times during another conversation for warranty work... Making me feel as though I simply must accept it without questioning anything etc.
The FAQs from Royal Purple's website states the following:
Also, I agree with the suggestion to do your own oil changes in the future, provided you have the tools, the space, the ability, and the time to do so.
I did mine at 5500 just out of precaution (1st change was free anyway). What I also wanted to ask was:
1. Anyone else get a Low Oil light at about a 6k mile interval? Mine did before the oil change was due and after checking, the oil line was hovering by the bottom hole on the dip stick. I topped it off (.5 qt) and scheduled a service visit. Which brings me to..
Point #2. I got the car back after the change and checked it there. It was waayy over the top hole by about 1/4 inch. They said that was normal, but they were kind and refilled it. Same thing when I got it back the 2nd time. I asked how much they put in and the actual tech came out and said the the book calls for 6 qts. I showed them the manual which says 5.1 including the filter. She seemed shocked but changed it a 3rd time per my request and all was good on the last reading. Am I being too paranoid about the fill level? Do I need to babysit all the dealers repairs and service?