2003 6...lemon?

Fordman

Member
Hello, glad I found your forum! I posted the following as a reply to another post here but thought I might get some feedback/input/thoughts/HELP from others if I posted it in its own thread.

First, I am not Mazda bashing here. I am even trieing to convince myself that my car is a one of kind lemon and would like to find a way to get into a 2004 if possible. As you will read below the HUGE loss I am asking to eat may prevent me from doing that. Any input on how to get Mazda Inc. to get up from their nap on this would be greatly appreciated.

Heres the story:

2003 6, loaded as they come.....$23,000+. I agreed to my daughters wishes for this first year car due to a great experience with a 91 626 which was her starter car at 16 and the great reviews on the 6. The 626 held up to my kid so Mazda must us some Loctite to put them together.

Now for our 6 nightmare. All is well for 5800 miles and then one day starting the car yielded (1)white smoke from the exhaust (its early summer 2003), (2)AT light blinking, car lurching and almost wanting to die, undrivable. Dealer towed, no probs found. OK, this is good, maybe a one time "vapor lock". Weeks later the car stalled on the road with almost every dash dummy light on, towed, no probs found..ugh!
Incident #3 was a combo of the first two rounds of symptoms but the car started after a few minutes so we drove it to the dealer with no probs found other than a bad knock sensor reading so they replaced that. At this time the headliner was falling down so our dealer ordered one and installed it. The fourth incident a few months later was much the same as before with the car starting after a few minutes although a radical pulling to the left was happening. No probs found as far as the engine but the rack and pinion had to be replaced. Sounding more like a patched up used car every day I'm thinking. Incident #5 was a repeat of of all that has happened engine wise so we drive it to the dealer, drop the keys on the service counter and tell them they can have their car back. This car is driven by my kid in her first year of college out of town. So much for going with a new one to avoid worry. Our local dealer has been great BUT they have NO help from Mazda Inc. Mazda even wanted to end the loaner and us drive the car until a cure could be found for the anomolies. Yeah, right. I supposed to let my kid take it to a college town or let my pregnant wife drive it. I'm out as far as a daily driver on this because my work requires a truck.

You may ask how we managed to get 31,000 miles on the car. Well, it goes weeks or a month or two without trouble. Our dealer says that the miles must be taken into consideration as far as trade in. My point is, any miles over 5800 we have not had use of a car that we can let our kid go off in. She has to ride with friends out of town due to the fact that this heap will quit when it gets ready. Some have said "whats the big deal, they will tow it in". Put your 19 year old or your expecting wife in it and send them off. I think not.

We are easy going and just want some decent service out of a car we paid new money for. Heres the kicker, to put all this aside and get into a left over 03 or 04 will be around $10,000 difference. To force the issue using our states lemon law will cost $6,600 if Mazda goes along and $6,600 PLUS lawyers fees if they don't. So lets put this in perspective.....We will have a minimum of 6,600 in a colateral buyback or 10,000 in an outright trade in. That looks like around 30,000 to 34,000 invested and thats assuming we could stomach doing business with Mazda again. Looks like we should have gone with a BMW or Volvo to start with. Edmonds and a couple of calls shows that the average trade in on the 14 month old car is around 15,000. Since when does a car lose 40% of its value in a little over a year?

Thanks for any input,
Mike (Fordman)
 
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Mike,

After the dealer didn't find any problems with your car, I would have never taken it there again. Remember you always have the right to take your car to WHATEVER dealership you want. Some dealerships are known for service, while others are incompetent buffons and shouldn't be allowed to even touch your car.

I don't know where your getting your low resale value from..I just got my car's resale quoted at almost 18,000 USD (dealer trade in value). Was yours a 6i or 6s? I'm hoppin it was a 6s with that price you paid.
 
22 is sticker for (partial package)03 6i before 2500 rebate...if you got it in 04
 
Umm, he has 31000 miles on a 'lemon'. That shocks me. And falling headliner at 5.8K? Forgive my asking, but I have to - are you sure the car isn't being badly abused?

If not, the path you should have taken when you first saw problems was try multiple dealerships to get the issues rectified. Document every problem, and start writing to the manufacturer early.

So whata re the exact numbers you're being quoted? If Mazda were to go along, will it cost you 10,000, or 6600, or 16,600 out of pocket to get a new identical car?

10K (in depreciation) sounds kind of reasonable, when compared to the MSRP of a new car, and considering your tremendous 1-year mileage (2.5 times the national average). You factor in rebates and discounts currently available on the 6, and the number will drop a couple of grand.

Contact a couple of different dealers, start writing to Mazda directly, and make sure a local Mazda rep. looks at the car and the service records. Keep the boards posted.

Good luck.
 
ashutoshsm said:
Umm, he has 31000 miles on a 'lemon'. That shocks me. And falling headliner at 5.8K? Forgive my asking, but I have to - are you sure the car isn't being badly abused?
That was my first thought. My high school car was a Buick Century that had a rack and pinion problem: My sister used to side-swipe trash cans for fun.

The other problems sound like computer problems or fuel problems. My dad had a Park Avenue that would stall at 40mph due to a bad control computer.

With as many miles as you have on it, losing that much value doesn't surprise me.
 
Talk to your daughter & figure out how she drives the car & why there are so many miles on it.
 
Mazda 6 Lemon?

I suppose the questions about how she drives and the milage are meant to help us figure out what is happening with this car. The fact of the matter is this, we bought the car to drive, if we only needed a car to go 1000 miles a month we would have gone with a nice used 626. This kid is in college and drives 80 miles a day to work after classes. Factor in the fact that she has friends and contacts all over the south now and its not hard understand the high milage.

The car was towed at 5800 miles, has been towed one other time since and has been in the shop 7 other times with the same problem. There are never any codes in the computer and Mazda as well the head tech at the dealer are puzzled. The headliner, rack and pinion, drivers seat motor and knock sensor have all been replaced and those shop visits are in addition to the other 9 on the engine problem. The shop has been told on every complaint if it looks like something we should pay for just say so and they have never asked for dime.

We met with a Mazda rep. on the 18 of June and he assembled the facts to go to Mazda. Everyone brings up this milage thing. I walked into our dealer at around the 10,000 mile mark having had enough of the breakdowns. This situation has been smoothed over ever since. It is to the point that we don't have what we paid for, a dependable car to let our daughter go off in. Mazda is reluctant to even honor our states lemon law, which would mean 6200 dollars plus taxes (1250.00) and paperwork charges. Folks we did that last year. I can't see how we can be expected to come up with 7500.00 to go with another car when the only reason we need to do so is the car we bought is not dependable.

Mazda Inc. is supposed to get us with by July 9th so we will see what they have to say. Mazda stopped the loaner car on the 18th of June so that now falls to our local dealer and he is not real happy with that deal. He should choose his bed fellows more closely. He says he has too much money tied up in Mazda to press the issue, well, I bet he is getting more for his money than we are from Mazda.

We will be going with another car whether or not Mazda Inc. or our local dealer do the right thing. We are looking at another 6 in Memphis as well as an Altima here in town. These are the only two cars that fit the "sport sedan" profile our kid wants. It will be hard to buy another 6 but I truly believe that ours is just one of those things that happen.

BTW, I recieved a private message from another here that has the same trouble we do and our tech found one in Texas acting just like ours. Now at least we know we aren't crazy.....:-)

I'll keep you posted,
Mike
 
Fordman said:
I suppose the questions about how she drives and the milage are meant to help us figure out what is happening with this car. The fact of the matter is this, we bought the car to drive, if we only needed a car to go 1000 miles a month we would have gone with a nice used 626. This kid is in college and drives 80 miles a day to work after classes. Factor in the fact that she has friends and contacts all over the south now and its not hard understand the high milage.

The car was towed at 5800 miles, has been towed one other time since and has been in the shop 7 other times with the same problem. There are never any codes in the computer and Mazda as well the head tech at the dealer are puzzled. The headliner, rack and pinion, drivers seat motor and knock sensor have all been replaced and those shop visits are in addition to the other 9 on the engine problem. The shop has been told on every complaint if it looks like something we should pay for just say so and they have never asked for dime.

We met with a Mazda rep. on the 18 of June and he assembled the facts to go to Mazda. Everyone brings up this milage thing. I walked into our dealer at around the 10,000 mile mark having had enough of the breakdowns. This situation has been smoothed over ever since. It is to the point that we don't have what we paid for, a dependable car to let our daughter go off in. Mazda is reluctant to even honor our states lemon law, which would mean 6200 dollars plus taxes (1250.00) and paperwork charges. Folks we did that last year. I can't see how we can be expected to come up with 7500.00 to go with another car when the only reason we need to do so is the car we bought is not dependable.

Mazda Inc. is supposed to get us with by July 9th so we will see what they have to say. Mazda stopped the loaner car on the 18th of June so that now falls to our local dealer and he is not real happy with that deal. He should choose his bed fellows more closely. He says he has too much money tied up in Mazda to press the issue, well, I bet he is getting more for his money than we are from Mazda.

We will be going with another car whether or not Mazda Inc. or our local dealer do the right thing. We are looking at another 6 in Memphis as well as an Altima here in town. These are the only two cars that fit the "sport sedan" profile our kid wants. It will be hard to buy another 6 but I truly believe that ours is just one of those things that happen.

BTW, I recieved a private message from another here that has the same trouble we do and our tech found one in Texas acting just like ours. Now at least we know we aren't crazy.....:-)

I'll keep you posted,
Mike
I personally think they are screwing things on the car to make money, every single time you bring it in the shop to fix something under warranty, Mazda pays them for the labour. And I also think they want to get you fed up with the car so that you dont want it anymore and they can sell it again and make more $ and maybe **** the next owner on this car. Take it to another dealer to get it fixed and I am 100% positive you wont have problems anymore.
 
Mikey444 said:
I personally think they are screwing things on the car to make money, every single time you bring it in the shop to fix something under warranty, Mazda pays them for the labour. And I also think they want to get you fed up with the car so that you dont want it anymore and they can sell it again and make more $ and maybe **** the next owner on this car. Take it to another dealer to get it fixed and I am 100% positive you wont have problems anymore.
This sounds like a definite possibility in my opinion. Even if you don't think it is, take it to another dealer. Some dealers have better skilled mechanics that will just know what's wrong with it. And maybe don't take your current dealerships word that they are replacing the items they are replacing, check for yourself after that the item is infact new.
 
Doesn't anybody ask for the removed (faulty) parts any more? I've never had a repair done where I didn't ask for it, and instruct them in advance to save it. I'd prolly even make them fish in their trash to dig it out for me. I'm mean. Its within your rights, you know? Then hand it back to be trashed/disposed/recycled anyway. I know this isn't a foolproof method. Places like a Hon-Duh service bay would have a ton of parts lying around - but its the least one can do.
 
Dude, I've got 16 mechanics here that do warranty work ALL the time. Let me tell you, NO MECHANIC likes to do warranty work. They don't get paid s*** for it. The last thing they are going to do is make some more work for themselves so they can get paid s***.

Also, Fordman, take that car to another dealer. They should have replaced the engine and transmission by now.

One more thing. Does your daughter drive from California to New York every week? Thats a s*** load of miles. No wonder its screwed up.
 
ashutoshsm said:
Doesn't anybody ask for the removed (faulty) parts any more? I've never had a repair done where I didn't ask for it, and instruct them in advance to save it. I'd prolly even make them fish in their trash to dig it out for me. I'm mean. Its within your rights, you know? Then hand it back to be trashed/disposed/recycled anyway. I know this isn't a foolproof method. Places like a Hon-Duh service bay would have a ton of parts lying around - but its the least one can do.
All non-wear parts that are repaired under warranty at a Mazda dealer are sent BACK to Mazda per Mazda.
 
BinaryRotary said:
All non-wear parts that are repaired under warranty at a Mazda dealer are sent BACK to Mazda per Mazda.
Yeah but they can be saved for a couple hours for the owner to inspect them can they not?

I've had other dealerships do that for me under warrenty work, just haven't had to yet with mazda as the 6 hasn't had any problems.
 
ashutoshsm said:
The owner of the vehicle should - however - have a right to examine them. Correct?
I'd hope so, or else society is ******, whenever I get any work done on my car, I insist on going into the workshop to see the work get done. The service department hates me by now, I am extremely demanding but the dealer loves me for how I am taking care of the vehicle cause it's a lease and they know they get the car back in 3.5 years
 
umm, dealers do get paid for warranty work, but there is a different time book. IE- if you are paying, they make you pay what the book says (IE- rear clunk- 1.0hrs) however, if warranty, mazda pays them for 0.3 hrs.

thats why.
 
pdhaudio83 said:
umm, dealers do get paid for warranty work, but there is a different time book. IE- if you are paying, they make you pay what the book says (IE- rear clunk- 1.0hrs) however, if warranty, mazda pays them for 0.3 hrs.

thats why.
I still wouldnt complain, here in qubec for example, at your average mazda delaer, service is I think 79.99 the hour, so they are still very well paid.
 
Mikey444 said:
I still wouldnt complain, here in qubec for example, at your average mazda delaer, service is I think 79.99 the hour, so they are still very well paid.
how much of that do you think the tech sees?
 

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