Blitzkrieg
Member
- :
- 2001 Blue MP3 Protege #394, 2003.5 Yellow Mica MSP #1201
Let me start this off by saying i purchased a brand new 2009 speed 3 gt in may of 09. It was purchased at Mazda of Milford in Milford ct as was the last 4 Mazdas i have owned excluding my MSP, I have never had a problem with this dealer or any warranty service needed for that matter until now.
The only mods i have done to my speed 3 are the dealer installed Mazdaspeed intake and Fiber Images carbon fiber hood, other then that my car is completely stock. So let the story begin..
Back in February of this year my car would randomly pop out of second gear, not all the time but mostly when making left hand turns. i brought it to the dealer to have it looked at and i was told they couldn't find anything wrong and they couldn't simulate what was happening. In April i brought the car back for the same issue only this time it would pop out of second gear if you hit the gas about half way or more, i was told it was a bad linkage cable and it was repaired and the car has been fine since..
well on Halloween i was on my way to the store when it started to pop out of second gear again and i noticed that it was very hard to get it to engage reverse. i continued to drive the car and was waiting to bring it to the dealer the following day. well the following day i was on my way to the dealer to drop it off for them to look at it when all of a sudden i heard a loud bang followed by a grinding sound sort of like when you grind a gear. I pulled over right then and there and was able to disengage it from sixth gear and pull over and see what happened or if the car was even drivable. i noticed that the only gears that worked was 3rd and 6th all other gears seemed to be non existent.
at this time i exactly 1/4 mile down the street form the dealer and i just drove the car the rest of the way there in 3rd gear. I made it to the dealer (Mazda of Milford) and told them what happened and left the car for them to look at it, this was on Monday 11/1/10. I get a phone call from the service manager mike on Tuesday that they are not sure what is wrong with the car but the transmission seems to have failed and states that they need to pull the transmission and see what happened. i authorized the repairs and wait to hear back.
I receive a phone call on Thursday 11/4/10 for Mike in service of Mazda of Milford and he states that someone in service took the car for a test drive and then returned with the car not drivable at all and that the slave cylinder has 0 pressure and now the clutch and flywheel are bad and need to be replaced and that no gears are working in the car, and he quotes me 8700$ to repair it.... Now wait a minute... Not only is the car only a year old but i purchased the extended warranty on the car even though the car is still well within the factory warranty period. Mike then goes on to state that because the car had now suffered a clutch failure and that i have the Mazdaspeed intake in the car (which was installed at the dealer) that my warranty is void and they will not fix it. I state that the car was malfunctioning when it was brought in but was drivable and now you are trying to return my car to me in underivable condition and your refusing to repair it. this goes back and forth for pretty much the whole day.
I contacted Mazda corporate which was no help at all and i contacted several other local Mazda dealers to find out that Mazda of Milford has put in the system my warranty is void. Today i went to the dealer to try and see if there was someone else i can talk to about this to get this problem solved. i spoke to Jason the service manager and stated that due to the fact the car suffered a clutch failure this was the reason the transmission blew and now the transmission is no longer covered under warranty and that due to the extra horse power from to the intake the the clutch was unable to handle the power and therefor voided my warranty.... OK do i smell bulls*** or what???
i have never owned an automatic car, i learned to drive a car on a stick and i also never had clutch go on me ever, including my daily driven MP3 Protege with 160k on factory clutch and my beater rx7 with 156k on the factory clutch etc.. you get my point.
So now i have a brand new car that does not work or drive (though it was running and drivable when i brought it there) that has a voided warranty and on top of it they said if i dont have the car repaired or picked up by Sunday 11/7/10 i am going to be charged a 75$ a day storage fee.
At this point i have contacted the state attorney generals office the better business bureau and the ct state dmv office to try and get some form of justice here. I have no idea what i am going to do nor do i have the money to even fix it, and i think even if i did have the money i wouldn't fix it. i need to hear what all you Mazda people have to say about this horrific ordeal.
UPDATE........
OK, well its been a while since i posted anything or even signed in, this is mainly due to the fact my mother and sister were killed in a car accident the day before thanksgiving.
Moving along... I ended up contacting a few lawyers who pretty much all told me unless i wanted to sue them and claim other damages it would be more cost effective to just pay to have the car fixed.
Im the midst of this i lost my mom and sister so the car ended up being the least of my concerns. at this point i just didn't care anymore and let the car sit and didn't keep up with anything and stopped all contact with the dealer and the lawyers.
In mid january i decided to start up the quest of fixing the car again. I started contacting local junk yards and such and came across a smashed (in the rear) 08 speed, I was able to work out a deal with the place and they told me if i pulled the trans myself 300$ and its mine, if they pulled it 800$. So a buddy and myself ended up pulling it the following day on probably the coldest day of the year lol. I also ordered the ACT Race clutch kit with lightweight flywheel
After all was said and done we ended up getting hit with some massive snow storms wich pushed back the installation till pretty much march.
One weekend when it was nice we started the project and got everything all set. The slave cylinder ended up being bad on my car and the one from trans from the yard. I ordered a new slave online and a couple days later when it arrived finished the job. This is when we ran into some issues.
The factory slave form mazda uses a plastic push rod and a plastic compression ring to stop fluid blow-by so with the added force of the new clutch the plastic push rod snapped when bleeding the system, So after some research i found that a 06 Nissan maxima slave bolts right up and uses a metal casing and metal pushrod, the only mod you need to do is cut the factory hydraulic line to the slave and make a custom end to it to bolt to the nissan slave.
Now that everything was all set and bled it was time to take it out for a spin.
AWESOMNESS!!! everything seems to be perfect..... well... it was till second gear started popping out whenever you gave it more then half throttle. I pulled the car back in the driveway perplexed at the bad experience i am having with this car when my friend says to me "Did your car always smoke that much??" Being some what oblivious to everything deep in though i finally realized that my car was omitting billows of smoke through the exhaust pipe. At this point i though it was just s*** burning off from it sitting for a few months.
I decided to just drive the car as it was seeing that i dont beat on it anyways. after a few days the smoking never stopped and i came to the conclusion that my turbo seals were now bad. Not caring i continued to drive the car.
At this point i wanted to just get rid of the car so i brought it to carmax and got a super lowball quote of $10,450, i of course turned it down.
I ended up calling mazda dealers all over the state telling them i have a pretty much brand new speed 3 that i want to get rid of till one told me to bring the car in. I brought the car in for an appraisal and without them even test driving it or starting it they made me an offer of 15k i was able to haggle them up to 15,750$ and the deal was done, I sold the car to the dealer. Everything was finalized and i got my check April 12th.
As of now i dont think i will buy a new mazda ever again, this experience totally just killed it for me in every way. Dont get me wrong I love mazdas but this was the deal breaker.
Thank you to everyone who supported me on the OP, I wish this had a different or should i say more beneficial outcome and the dealer was put in their place but w.e, its water under the bridge now and mazda lost a customer for life.
The only mods i have done to my speed 3 are the dealer installed Mazdaspeed intake and Fiber Images carbon fiber hood, other then that my car is completely stock. So let the story begin..
Back in February of this year my car would randomly pop out of second gear, not all the time but mostly when making left hand turns. i brought it to the dealer to have it looked at and i was told they couldn't find anything wrong and they couldn't simulate what was happening. In April i brought the car back for the same issue only this time it would pop out of second gear if you hit the gas about half way or more, i was told it was a bad linkage cable and it was repaired and the car has been fine since..
well on Halloween i was on my way to the store when it started to pop out of second gear again and i noticed that it was very hard to get it to engage reverse. i continued to drive the car and was waiting to bring it to the dealer the following day. well the following day i was on my way to the dealer to drop it off for them to look at it when all of a sudden i heard a loud bang followed by a grinding sound sort of like when you grind a gear. I pulled over right then and there and was able to disengage it from sixth gear and pull over and see what happened or if the car was even drivable. i noticed that the only gears that worked was 3rd and 6th all other gears seemed to be non existent.
at this time i exactly 1/4 mile down the street form the dealer and i just drove the car the rest of the way there in 3rd gear. I made it to the dealer (Mazda of Milford) and told them what happened and left the car for them to look at it, this was on Monday 11/1/10. I get a phone call from the service manager mike on Tuesday that they are not sure what is wrong with the car but the transmission seems to have failed and states that they need to pull the transmission and see what happened. i authorized the repairs and wait to hear back.
I receive a phone call on Thursday 11/4/10 for Mike in service of Mazda of Milford and he states that someone in service took the car for a test drive and then returned with the car not drivable at all and that the slave cylinder has 0 pressure and now the clutch and flywheel are bad and need to be replaced and that no gears are working in the car, and he quotes me 8700$ to repair it.... Now wait a minute... Not only is the car only a year old but i purchased the extended warranty on the car even though the car is still well within the factory warranty period. Mike then goes on to state that because the car had now suffered a clutch failure and that i have the Mazdaspeed intake in the car (which was installed at the dealer) that my warranty is void and they will not fix it. I state that the car was malfunctioning when it was brought in but was drivable and now you are trying to return my car to me in underivable condition and your refusing to repair it. this goes back and forth for pretty much the whole day.
I contacted Mazda corporate which was no help at all and i contacted several other local Mazda dealers to find out that Mazda of Milford has put in the system my warranty is void. Today i went to the dealer to try and see if there was someone else i can talk to about this to get this problem solved. i spoke to Jason the service manager and stated that due to the fact the car suffered a clutch failure this was the reason the transmission blew and now the transmission is no longer covered under warranty and that due to the extra horse power from to the intake the the clutch was unable to handle the power and therefor voided my warranty.... OK do i smell bulls*** or what???
i have never owned an automatic car, i learned to drive a car on a stick and i also never had clutch go on me ever, including my daily driven MP3 Protege with 160k on factory clutch and my beater rx7 with 156k on the factory clutch etc.. you get my point.
So now i have a brand new car that does not work or drive (though it was running and drivable when i brought it there) that has a voided warranty and on top of it they said if i dont have the car repaired or picked up by Sunday 11/7/10 i am going to be charged a 75$ a day storage fee.
At this point i have contacted the state attorney generals office the better business bureau and the ct state dmv office to try and get some form of justice here. I have no idea what i am going to do nor do i have the money to even fix it, and i think even if i did have the money i wouldn't fix it. i need to hear what all you Mazda people have to say about this horrific ordeal.
UPDATE........
OK, well its been a while since i posted anything or even signed in, this is mainly due to the fact my mother and sister were killed in a car accident the day before thanksgiving.
Moving along... I ended up contacting a few lawyers who pretty much all told me unless i wanted to sue them and claim other damages it would be more cost effective to just pay to have the car fixed.
Im the midst of this i lost my mom and sister so the car ended up being the least of my concerns. at this point i just didn't care anymore and let the car sit and didn't keep up with anything and stopped all contact with the dealer and the lawyers.
In mid january i decided to start up the quest of fixing the car again. I started contacting local junk yards and such and came across a smashed (in the rear) 08 speed, I was able to work out a deal with the place and they told me if i pulled the trans myself 300$ and its mine, if they pulled it 800$. So a buddy and myself ended up pulling it the following day on probably the coldest day of the year lol. I also ordered the ACT Race clutch kit with lightweight flywheel
After all was said and done we ended up getting hit with some massive snow storms wich pushed back the installation till pretty much march.
One weekend when it was nice we started the project and got everything all set. The slave cylinder ended up being bad on my car and the one from trans from the yard. I ordered a new slave online and a couple days later when it arrived finished the job. This is when we ran into some issues.
The factory slave form mazda uses a plastic push rod and a plastic compression ring to stop fluid blow-by so with the added force of the new clutch the plastic push rod snapped when bleeding the system, So after some research i found that a 06 Nissan maxima slave bolts right up and uses a metal casing and metal pushrod, the only mod you need to do is cut the factory hydraulic line to the slave and make a custom end to it to bolt to the nissan slave.
Now that everything was all set and bled it was time to take it out for a spin.
AWESOMNESS!!! everything seems to be perfect..... well... it was till second gear started popping out whenever you gave it more then half throttle. I pulled the car back in the driveway perplexed at the bad experience i am having with this car when my friend says to me "Did your car always smoke that much??" Being some what oblivious to everything deep in though i finally realized that my car was omitting billows of smoke through the exhaust pipe. At this point i though it was just s*** burning off from it sitting for a few months.
I decided to just drive the car as it was seeing that i dont beat on it anyways. after a few days the smoking never stopped and i came to the conclusion that my turbo seals were now bad. Not caring i continued to drive the car.
At this point i wanted to just get rid of the car so i brought it to carmax and got a super lowball quote of $10,450, i of course turned it down.
I ended up calling mazda dealers all over the state telling them i have a pretty much brand new speed 3 that i want to get rid of till one told me to bring the car in. I brought the car in for an appraisal and without them even test driving it or starting it they made me an offer of 15k i was able to haggle them up to 15,750$ and the deal was done, I sold the car to the dealer. Everything was finalized and i got my check April 12th.
As of now i dont think i will buy a new mazda ever again, this experience totally just killed it for me in every way. Dont get me wrong I love mazdas but this was the deal breaker.
Thank you to everyone who supported me on the OP, I wish this had a different or should i say more beneficial outcome and the dealer was put in their place but w.e, its water under the bridge now and mazda lost a customer for life.
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