Hmm, have you seen this gentleman's Tesla? The side window exploded while sitting inside his garage....Tempered glass is most fragile on the edges. A blow to the edge and it can shatter. The edges cannot have any contact with metal for instance and must be protected by means of rubber type material. I wonder if the issue has to do with how the glass in affixed to the frame and not allowing sufficient ”float” to the glass. I have not heard of spontaneous breakage where tempered is used in side glass that is frameless and vertical.
Excellent news! Glad it worked out the way it should have. Now you get to have fun making sure they got all the broken glass out.Pick up the cx-9, 100% covered through Mazda
A good ending, at least.Pick up the cx-9, 100% covered through Mazda
It’d depend on how favorable your Mazda dealer’s report is, and how good his / her mood is at the time when the rep at Mazda North American Operations is facing the case.I really hope so since the car is 3 weeks old. It will leave a really bad taste in my mouth if Mazda doesn’t do the right thing here.
It’d depend on how favorable your Mazda dealer’s report is, and how good his / her mood is at the time when the rep at Mazda North American Operations is facing the case.
Honestly, with only 900 miles and 3 weeks old on your 2021 CX-5 GTR, I’d be surprised if your exploding moonroof doesn’t get covered under warranty unless your dealer found obvious evidence of hitting by the foreign object like this which was happened last night in DFW area:
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Wow!!! Sorry to hear this. It sure takes the 'shine' off of a new car when something like this happens.
You had the CX towed to the dealership? I personally wouldn't have had it towed but that's just me. I would have taken a ton of pics and then vacuumed up the glass and drove to the dealership myself. Too many bad things can happen during a tow.
They did load it up on a flatbed, right? Did you watch as they did this? What did they hook the winch cable to in the front of the car?
You can always contact Customer Experience Center, Mazda North American Operations and complain the case. At lease MNAO will have more data on exploding moonroof, and may be doing something to make it happening less.is there anyone at Mazda Corp I should be contacting in the meantime?
Actually “never heard of such problem” has been a standard answer by the dealer for any car problem when you ask about it.Anybody find it odd that the dealer never heard of an exploding sunroof on the CX-5. They must have just started to sell the Mazda brand last week. SMH
Is this the number 1 (800) 222-5500? Or is there another?You can always contact Customer Experience Center, Mazda North American Operations and complain the case. At lease MNAO will have more data on exploding moonroof, and may be doing something to make it happening less.
True , but just sayin'. It's a brand new car and Mazda will no doubt take care of it, so why don't they just admit that while it's not unknown, it's not a common problem. A little honesty can increase confidence in a dealer. Getting BS'ed from the get go ( and discovering this after first encounter) would make me question any later dealings with them.Actually “never heard of such problem” has been a standard answer by the dealer for any car problem when you ask about it.