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- 2017 CX9 GT AWD
@AKRMBRI What's the latest?Thanks all, will employ all of the above advice. Have already made first contact and waiting for Mazda to get back to me after they confer with the dealer.
@AKRMBRI What's the latest?Thanks all, will employ all of the above advice. Have already made first contact and waiting for Mazda to get back to me after they confer with the dealer.
Sorry correction ours is a 2018 NOT 2019 ( my truck is a 2019…oops)Just saw this post and thought I would add on. We were one of the early ones to get the engine in October 2019 on our 2019 model. It got hot and light came on and my wife stopped. It happened again and she parked it. I added ~pint of distilled water and took it to the dealership and it was running perfect at the time. They stated the engine had to be replaced at no fault of our own. It only had about 10-15k miles give or take (if that). Mazda dealership gave us a loaner and ordered it and put it in on their dime. We had to go back one time as they forgot to torque down one of the bolts (poop happens), but they fixed that and we have been fine ever since. We are at 51k now.
looks like we have one of the first case with 2019 model and relatively low miles too.2019 Mazda CX-9 33k miles, coolant leaked, engine is currently being replaced by Mazda under warranty
They told me they’re trying to expedite my parts with a “CEO order” but that they’re not sure. December 8 was stated as a very rough estimate for delivery and was not a confident estimate at all.So I'm on the phone with Mazda of North America. They dug deeper into the order for my engine, and the estimated arrival date has changed now to December 8. So it's slipped a few weeks from their "mid-November" estimate. I'm still on hold, so we'll see what they can do, but I'm not optimistic.
I saw earlier in the thread that you are/were in the Washington DC area.They told me they’re trying to expedite my parts with a “CEO order” but that they’re not sure. December 8 was stated as a very rough estimate for delivery and was not a confident estimate at all.
I’m still in the area for now. Even with the slip to December, it should be fine for my move. I have a family vacation it’s ruining but Mazda of NA is trying to help with that.I saw earlier in the thread that you are/were in the Washington DC area.
I'm in Manassas and my CX-9 was purchased at (and being worked on at) Brown's Chantilly Mazda.
Are you still in the DC area or are you some 2700 miles away.
If you need anyone in the area to assist with loading the repaired vehicle up on a shipper's truck, I can help out with that.
Sorry to hear that. I began to feel this coolant leak issue is a design flaw on the engine block. But why the same problem isn’t happening on the 2.5L, to me still is a mystery.Hello! I'm joining the party!
I rolled 65K this past weekend and did my standard 5K mile oil change.
I noted a strong scent of coolant (sweet, syrupy, etc.) while standing outside the car with the engine idling.
I noted a dark green and whitish residue all over the oil filter and surrounding components.
I noted a lack of coolant in the reservoir and low coolant in the radiator.
I hauled it in for diagnosis this morning.
The cooling system is not holding pressure and is leaking a tremendous amount of coolant at the rear of the engine. Preliminary diagnosis is a crack in the cylinder head, however I have not been provided pictures of the damage.
The dealership may need to pressure wash the engine to find the exact point of the leak, as I took the CX-9 camping a few months ago and there was a bit of muck and mud in the engine bay.
Based on description of other victims, the culprit seems to be from cracked cylinder block on the back side. The whole engine (long block) is needed. Please keep us updated on your situation, and how long does it take to get a new engine.The dealership is pressing for a full long block for some reason. (Not sure why not just a cylinder head.) Luckily, I have an extended warranty that covers me up to 110K miles.
I would try to get Mazda to cover it before using the extended warranty. Mazda seems to be replacing engines even if out of warranty.Luckily, I have an extended warranty that covers me up to 110K miles.
This seems to be the solution provided by Mazda for the fix. My dealer originally was going to do the short block and Mazda corrected them and now they're doing the long block. From what I gather, it's probably better this way to avoid having dealer techs working in the inner workings on the engine in ways where they're probably not as savvy? Someone else can fill me in on this one, but when I mentioned the short block replacement, various folks chimed in and said they wouldn't trust the dealer to execute that properly.The dealership is pressing for a full long block for some reason. (Not sure why not just a cylinder head.)
Sorry to hear that. I began to feel this coolant leak issue is a design flaw on the engine block. But why the same problem isn’t happening on the 2.5L, to me still is a mystery.
Correct.so if I'm reading that correctly, $5,588.90 just for parts? I don't see anything there listed for labor...