mooreaccurate72
Member
- :
- 2017 Mazda CX-5 GT AWD
(Below is a partial of an email I never sent to Mazda)
I purchased my 2017 Mazda CX5 Grand Touring*(Snowflake white Pearl Mica with Parchment Leather)*in April 2017.
I made at least 3 visits to the dealer before I decided to buy. A few test drives were done without a sales person. Took me a while to decide because my last two vehicles were "luxury" bands: Acura and Volvo.
My salesperson was great. He knew all the features and understood what was important to me. At the time, about all the discount you could expect for a loaded Grand Touring AWD was about $600-$800. I chose accessories instead; All weather matts and Roof rails.
When to finance and the guy immediately started telling me how long he had worked at the dealership and how well he got along with the owner. Ok. Fine. He shows me the numbers and they're wrong. The numbers were on paper and yet my trade equity wasn't subtracted from the total. He argued with me at first until I broke out my phone calculator and showed him. We're not talking about a few hundred dollars, HE WAS 8 THOUSAND DOLLARS OFF! After we got that cleared away he went on at least a 20 minute sales pitch for all the paint protection, extended warranty etc. I told him "no" to all of it. I spent at least 45 minutes to an hour telling him I'm not buying any of the extras. He'd leave the office for a few minutes and try again. Then he started sending in other sales people...I still said no. It seemed really desperate and smarmy.
It was raining the night of purchase so I had to bring my car back to get a detail and accessories installed at a later date.
Approximately May 19th, I took my car in to have Roof Rails and*all-weather floor mats installed.* I still didn't get my detail that day because of*the wet*weather.* I was in a rush when I picked up my car and didn't realize there was a large amount of a tar-like substance on my driver's seat.* This substance was also all over the exterior of my car: door handles, roof etc.
The next day (May 20th)*I notified my salesperson via text about his*tar on my*seat*and he told me to bring it by and they would clean it off.* (I was actually afraid the substance would transfer to my clothing.)* When I arrived, the service advisor said* "There's no one in detail today.* I don't understand how that got on*your interior!* They were working on the outside of your car, not the inside!" *almost as if he was arguing with me about it.* This obviously got on my seat from*a mechanic's*clothing and it was odd to me that a service advisor couldn't understand that.* They decided to put a plastic cover over my seat (so this stuff wouldn't*transfer to my clothing)*until I could bring my car in for it's detail and get the seat cleaned at the same time.
I was finally able to take my car in for its detail on May 24th.* I was*again in a rush and*everything looked fairly well.* There was still a small*amount of this tar on my seat but I cleaned it off quickly with a napkin in the car.
On May 29th, I decided to detail the interior myself.* I took out the floor mats and to my surprise the carpet was filthy under the mats.* It had*never been vacuumed.* I also went on to discover there was a large black mark on the side of the right rear seat, where someone had stood on the side sill of my car (I assume to install the roof rails) and their shoe had rubbed up against the seat.* I had to use alcohol to get this stain out.**But, the most disturbing thing I*discovered was at least 3 dents on the roof panel *on the driver's side.* Specifically, the area immediately*above the doors on the driver's side, between the B and C pillars, and between the top of the doors and the roof rail.* This was obviously*damage caused by a mechanic while installing the roof rails.*I immediately went to the dealership so the manager could see the damage for himself.* He agreed the damage was done during the roof rail install and it was later repaired by a third party.
When I had my first oil change they rotated my tires, and in the process, scratched one of the rims. They swapped a rim off another CX5 to make me happy.
This dealership has had to work hard to keep me happy. Just wish the people that work there acted like they appreciated my business.
I purchased my 2017 Mazda CX5 Grand Touring*(Snowflake white Pearl Mica with Parchment Leather)*in April 2017.
I made at least 3 visits to the dealer before I decided to buy. A few test drives were done without a sales person. Took me a while to decide because my last two vehicles were "luxury" bands: Acura and Volvo.
My salesperson was great. He knew all the features and understood what was important to me. At the time, about all the discount you could expect for a loaded Grand Touring AWD was about $600-$800. I chose accessories instead; All weather matts and Roof rails.
When to finance and the guy immediately started telling me how long he had worked at the dealership and how well he got along with the owner. Ok. Fine. He shows me the numbers and they're wrong. The numbers were on paper and yet my trade equity wasn't subtracted from the total. He argued with me at first until I broke out my phone calculator and showed him. We're not talking about a few hundred dollars, HE WAS 8 THOUSAND DOLLARS OFF! After we got that cleared away he went on at least a 20 minute sales pitch for all the paint protection, extended warranty etc. I told him "no" to all of it. I spent at least 45 minutes to an hour telling him I'm not buying any of the extras. He'd leave the office for a few minutes and try again. Then he started sending in other sales people...I still said no. It seemed really desperate and smarmy.
It was raining the night of purchase so I had to bring my car back to get a detail and accessories installed at a later date.
Approximately May 19th, I took my car in to have Roof Rails and*all-weather floor mats installed.* I still didn't get my detail that day because of*the wet*weather.* I was in a rush when I picked up my car and didn't realize there was a large amount of a tar-like substance on my driver's seat.* This substance was also all over the exterior of my car: door handles, roof etc.
The next day (May 20th)*I notified my salesperson via text about his*tar on my*seat*and he told me to bring it by and they would clean it off.* (I was actually afraid the substance would transfer to my clothing.)* When I arrived, the service advisor said* "There's no one in detail today.* I don't understand how that got on*your interior!* They were working on the outside of your car, not the inside!" *almost as if he was arguing with me about it.* This obviously got on my seat from*a mechanic's*clothing and it was odd to me that a service advisor couldn't understand that.* They decided to put a plastic cover over my seat (so this stuff wouldn't*transfer to my clothing)*until I could bring my car in for it's detail and get the seat cleaned at the same time.
I was finally able to take my car in for its detail on May 24th.* I was*again in a rush and*everything looked fairly well.* There was still a small*amount of this tar on my seat but I cleaned it off quickly with a napkin in the car.
On May 29th, I decided to detail the interior myself.* I took out the floor mats and to my surprise the carpet was filthy under the mats.* It had*never been vacuumed.* I also went on to discover there was a large black mark on the side of the right rear seat, where someone had stood on the side sill of my car (I assume to install the roof rails) and their shoe had rubbed up against the seat.* I had to use alcohol to get this stain out.**But, the most disturbing thing I*discovered was at least 3 dents on the roof panel *on the driver's side.* Specifically, the area immediately*above the doors on the driver's side, between the B and C pillars, and between the top of the doors and the roof rail.* This was obviously*damage caused by a mechanic while installing the roof rails.*I immediately went to the dealership so the manager could see the damage for himself.* He agreed the damage was done during the roof rail install and it was later repaired by a third party.
When I had my first oil change they rotated my tires, and in the process, scratched one of the rims. They swapped a rim off another CX5 to make me happy.
This dealership has had to work hard to keep me happy. Just wish the people that work there acted like they appreciated my business.