Quality of repair service

[madar]

Disagree. If you have to wait more then a week your dealer is understaffed or your cars break a lot.

...or they have such a good reputation and do such good work people flock to them. In my experience the busier dealers provide the better service. Kind of like a good restaurant. People don't crowd the bad ones.

 

[Unobtanium]

...or they have such a good reputation and do such good work people flock to them. In my experience the busier dealers provide the better service. Kind of like a good restaurant. People don't crowd the bad ones.

My experience runs opposite to this. My local Chrysler dealer was "okay". Backlogged weeks out.

 

[madar]

My experience runs opposite to this. My local Chrysler dealer was "okay". Backlogged weeks out.

Depends on what you have and where you have it. In this area there are 4 Mazda dealers within 20 miles of each other. One of them, mine, usually has a over a week wait, also happens to be a Gold Cup dealer and 2019 Dealer of the Year awards. Tons of good reviews on Dealer rater.com. The other ones will get me in this week if I wanted to.

 

[madar]

DFW area does have many Mazda dealers. The dealer I use, Town North Mazda, although is private owned, pl. their service department is decent. The service advisor I*m dealing with knows what I*m talking about, and familiar with most TSBs. Their parts department has Mazda moly in stock, so as non-value line parts such as Denso-made Thai oil filter. If you want moly for oil change, it*s $10 extra than regular Castrol*s.

This dealer uses one Mazda certified mechanic fixing everything I reported during my last warranty service. He screwed up certain things and got corrected by a master mechanic after I complained.

Yeah dealer service varies a lot and YMMV.

I sometimes think they use the master mechanics for the new stuff and leave the older cars fo the "kids".

 

[7eregrine]

...or they have such a good reputation and do such good work people flock to them. In my experience the busier dealers provide the better service. Kind of like a good restaurant. People don't crowd the bad ones.

My dealer doesn't have a bad review anywhere on the internet. Absolutely quality people, good sales guys, great service department. I can always get an appt in 3 days. And they have a board that shows all the appointments for the day. Always full.
That's a good dealer.