Extended Warrantee??

[Portamenti]

My wife and I just bought a 2015 CX-9 and we're wondering about the extended warrantee that was offered. It adds $20bw to our payment for 72 months. I think the total was $3200. It seems to be pretty comprehensive and includes the roadside assistance (which we have never used anyway) but this is the first new vehicle we've purchased. And it's certainly the largest.

What do you folks think about them?

 

[kornholio]

How long is the extended warranty for? mileage and months. Also what is the deductible and the name of the warranty company?

 

[mxer]

They push them so hard because they make a lot of money off them. It's a brand new car, if things are going to go south they usually happen during your manufacturers warranty.

You can negotiate a lower price too if you really want it.

Let me guess, they told you about the electronics and how they aren't covered in the manufacturers 6 year warranty and that they typical cost is about 3 grand to fix.

 

[kornholio]

mxer, isn't the bumper to bumper warranty 3 years and 36k miles or did that change? also the powertrain warranty is for 5 yrs and 60k unless that changed also. If either one of those change please let me know.

 

[mxer]

It's 5 or 60k. I don't know why I said 6. Mine is a CPO so it's 7years or 100k with 2 yr bumper to bumper or something like that.

They pushed pretty hard to get the extended warranty for the CPO to cover everything for 125k miles. When they push something so hard, you have to know it's a great deal for them. They try and scare people into making them believe the electronics fry and it's 1000's to fix. It's been proven that time after time it's not worth it. The only time I would get one is on a BMW or MB which are crazy unreliable and expensive to fix. Along with TVs which seem to crap out in about 3 years.

 

[kornholio]

I had mine extended to 7 yrs which paid off big time when they replaced the water pump. Someone on this forum was able to get a wraparound for 10 yrs. I wish that 10 year plan was available to me. I keep my cars at least that long. The original poster still hasn't said what they offered him. I am kind of curious what plan they offered him.

 

[voldsom]

Let me guess, they told you about the electronics and how they aren't covered in the manufacturers 6 year warranty and that they typical cost is about 3 grand to fix.

Haha, I got that exact line from the finance guy at my Mazda dealer. "You know, the MFG warranty doesn't cover computer componets and this has over SEVENTY (70)!!!"... yeah, I'm alright, lol. Especially because none of the sales or service staff mentioned the extened warranty. Only the finance guy. We'll see if I regret it later.

Part of my decision was this car has been essentially unchanged for 7 years (including the 2015 model), which gives it some history with similar components. If it were a brand new car (like the new 3, or maybe even a CX-5, or the new 6's interior) I would have to think long and hard about it... Less history of the product does leave some potential for issues (look at early adopters for gadgets and tech products). I know of the transfer case issues, the potential PTO issues (for Ford Edges), and some weird smart key sensor gremlins, all thanks to this forum. With this knowledge, and success stories on how to prevent or repair the issues, it helps a lot too on not being scared of these things, or at least understanding them.

 

[mxer]

I had mine extended to 7 yrs which paid off big time when they replaced the water pump. Someone on this forum was able to get a wraparound for 10 yrs. I wish that 10 year plan was available to me. I keep my cars at least that long. The original poster still hasn't said what they offered him. I am kind of curious what plan they offered him.

Isn't a WP like a 500 dollar fix? I know the the wraparound warranty for mine was like 3600? That's over 15% of the price we paid (2013 Touring) with an already extended warranty being a CPO.

A replacement engine can't be a whole lot more than 3600. It's just a matter of how much you want to risk I guess. It's a japanese car with cheapish parts. Most problems that will crop up, other people have had too and are able to fix and tell people online like voldsom said.

Haha, I got that exact line from the finance guy at my Mazda dealer. "You know, the MFG warranty doesn't cover computer componets and this has over SEVENTY (70)!!!"... yeah, I'm alright, lol. Especially because none of the sales or service staff mentioned the extened warranty. Only the finance guy. We'll see if I regret it later.

They give you the sense that it's a ticking time bomb and the wires are just going to spontaneously burn up and fry all the electrical components. The worst case scenario is that the ECU dies...what's that like 1500? They want you to buy it because they make a lot of money off them.

 

[kornholio]

I guess you are not familiar with the water pump on these cars. The engine has to come out for the water pump replacement. Unless you know of another way. The dealer charged the warranty company 1700 for the job. I also priced it on repair pal and it is almost the same amount around 1500.

 

[voldsom]

I guess you are not familiar with the water pump on these cars. The engine has to come out for the water pump replacement. Unless you know of another way. The dealer charged the warranty company 1700 for the job. I also priced it on repair pal and it is almost the same amount around 1500.

Ha, I was just about to post up the repair-pal estimate I found... Yeah, it's a b**** of a job apparently to get to the water pump (I remember another thread on this on the forum, might have even been one you posted @kornholio). What year/mileage is your CX-9?

Back to the O.P.s question: We still need to know the terms/mileage of the extended warranty. Even with a repair for the water pump of $1500, you would need another $1700 of things to go wrong to re-coup the warranty costs. And this $1700 would have to be during the warranty period. I'm not saying that the warranty isn't worth it, just something to think about. Sometimes it's even just personal preference. My two previous cars (purchased used) had extended warranties purchased for them, pressured either by the dealership or my parents to get it. Both times I had problems with the cars, they were AFTER the warranty period had expired, (by about 15k miles and 18 months)... These issues were normal maintenance items (like a leaking oil pan gasket), so it wasn't too big a deal, but that same leaking oil gasket on my 6 was originally diagnosed (incorrectly by a Mazda dealership) as a timing chain seal, which would have been a $2000 job.

Sorry for all the anecdotal crap, it's Monday.

 

[kornholio]

I paid 1600 for my extended warranty. So for me it paid off. I also had a bad coil before which was covered as well. To me 3200 is too much even for a 10 year warranty. I think the other person on this forum paid like 2 grand.

 

[voldsom]

I paid 1600 for my extended warranty. So for me it paid off. I also had a bad coil before which was covered as well. To me 3200 is too much even for a 10 year warranty. I think the other person on this forum paid like 2 grand.

Definitely, and now that you mention it, using the OP's numbers of $20 extra a month, for a 72 month loan = $1440... But again, we don't know everything until the OP chimes back in...

 

[scrawd]

I have a 9yr/100k/$0 Deductible bumper to bumper purchased from the dealer. I think it was the most comprehensive one they offered. Purchased it when I bought my car (2014 GT - late Dec). I paid $2100. I was able to negotiate this down. $3200 is pretty steep. My original quote was no where near that

 

[ceric]

If the OP has a FWD, I would suggest to save the $$$ in the bank.
The only risk is the water pump.
It costs about $1500 to replace it, and it does not happen to everyone.
(we can do a poll here - mine is fine after 7 years)

Nowadays, coolant serves as lubricant for the water pump. Remember to always have sufficient coolant, and not to add distilled water.
Water pump tends to fail prematurely when either happens.
Replacing the coolant after certain mileage is a good idea also.

If the OP owns an AWD, ... it is really a financial decision. Are you willing to take the risk?
The risk is actually higher for owners in cold weather area (due to transfer case).

 

[Portamenti]

Sorry for the late reply everyone, I appreciate all of the posts.

The terms are: 0$ deductible. 6 year/160,000km (100,000miles).

The cost is $24.20 biweekly. So that's actually 3775.20 over the course of my loan.

Here's a shot of the coverage benefits:



The only thing that worries me after reading this forum is the transfer case. This is the first awd I've ever owned... So I'm a bit intimidated by that.

 

[ceric]

So, you own an AWD.
Wow, it's quite expensive if you ask me.
PowerTrain warranty is 5yr/60K miles.
You only get 1 yr/40K miles extra for the powertrain.
Do you drive a lot?

I would think that 7yr/100K e.w. should be around $2K for CX9.
You need to shop around. Usually you can cancel your current deal (in US, not sure about Canada)

 

[Portamenti]

No, we don't drive tons at the moment. About 20,000kms/year.

The Mazda warrantee up here is now 3years unlimited mileage. I think power train is 5 years... But I believe the sales manager said the transfer case and awd components are not covered. But that seems odd to me that they wouldn't be.

I also found it odd that the lady who knew the least about us and the vehicle itself was pushing the hardest for us to buy this warrantee.

I have made good use of the extended one on my tv, and some apple MacBooks.

 

[Scotch3]

I think power train is 5 years... But I believe the sales manager said the transfer case and awd components are not covered. But that seems odd to me that they wouldn't be.

Seems very odd to me too. If it doesn't cover transfer case and AWD components, then it's not a power train warranty. It's an engine warranty. I think the sales manager is misleading you in an effort to sell you a warranty. You should have a copy of the factory warranty in all of your paperwork. I would check it out to see.

I also found it odd that the lady who knew the least about us and the vehicle itself was pushing the hardest for us to buy this warrantee.

That doesn't seem odd at all. She could care less about you or the car. Her job is to sell the warranty. My experience has been that they will say anything to make the sale. I used to know a girl who sold all the stuff. She couldn't keep a straight face while trying to make the pitch to me (for fun.)

"You know, today's cars are painted with water base paint. And the water base just doesn't hold up to the environment and pollution like the old epoxy paint. You really need to seal it with this $400, 500, 750.... paint sealant treatment."​

No thanks. I'll wax the car myself for that price!


Anyhow, If the factory powertrain warranty is complete through 5 years, then you have too look at what you are getting for your money:

2 years on Bumper to Bumper
1 year on the power train.

I wouldn't expect a lot of repairs on the Bumper to Bumper.
As for the Powertrain, $3,775 is a lot for one year of coverage. Look at it on a monthly basis and thats $314 per month. Pretty steep if you ask me.

As Ceric as stated, I would sock the money away in the bank. If if neither ever fails, then you have a nice downpayment (coupled with your trade-in or or resale value) towards your next car. If you really like the car and want to keep it a long time, you will be able to put in a new water pump (should you need one) AND a new (not rebuilt) transfer case and still have money left over.

Keep in mind, the warranty company is going to pay the dealer a big fat commission on the sale, so they will be banking much less than the actual amount you pay, and they will still make money because all in all, they will pay out less in claims than they will take in. So my bias would be to "be the insurance company" and self-insure.

 

[Portamenti]

I just read through the terms of the new unlimited warrantee and it's all covered. So I don't think we'll be going ahead with that extended warrantee.

 

[Portamenti]

I'm also canceling the gap insurance we got talked into. Mannnn I got worked over by the business office.