I guess that depends on the situation. If I were to buy a turbo system that only existed in a prototype form my main concern would be that the manufacturer get it right. Rushing the process would not be very high on my list of things to do. Then again, I am fairly cautious with my car and my money so I would never get myself into this situation. The vendor who sells this kit has a very good reputation and track record within the community that I am part of (RX8). Of course so does Cobb. I just wonder how many vendors some of the more confrontational and unrealistic members of the MS3 community are going to scare away before they destroy their cars, or realize that they are not ever going to be happy with the performance that their platform is capable of?
I guess what I am saying is it takes two to tango. Brice is only responsible for the actions that race Roots has taken, but I'm afraid at this point the customers are dictating the course this situation is taking. These same customers are being egged on by a virtual mob of folks who seem to hate Race Roots. I can't figure out what this virtual mob has to gain. The course that is currently being run will most likely end in disaster, because the people determining the schedule and rushing the manufacturing process have nothing to loose.
Like I said in my last post, this is a very sad situation. It is unfortunate for everyone involved, and the most likely result will be a few disappointed people and one less vendor who is willing to even stock MS3 parts.
Typical examples from the virtual mob. These are consecutive posts, so they are in context with each other.
I'm sure these guys are really trying to help.
I do agree that it is unfortunate. I don't agree 100% on the virtual mob comment. Why do people feel the way they do about the company?
B/C OF THEIR BUSINESS PRACTICES!!!
All the reasons stated here.
it boils straight down to that. Why don't you check the reason why RR were banned from the other forum you are quoting from? Check out the RR No Longer an Authorized Vendor thread instead of the RR Refund request thread. Look at the OP's situation. Being denied a refund when he asked for one. "IN CONTEXT" that should have been something that should've been quoted.
Granted those who had faith in them did provide the funds up front, the decision was hole heartedly theirs/
However, they were promised something in return.
A turbo kit by a particular date, which has been repeatedly pushed back as well as a FULL refund to those that were unhappy at the time. It was a FULL refund, none of the whole 30% restocking fee on a product not in their possesion type of business that they are doing.
How are customers not going to want some answers after waiting 7 months for something they paid in full and up front for that long ago.
Put yourself in the shoes of the customer, it's that simple. I don't care what company it is, what track record they have, if they take part in the business practices that RR is following then hell I'd be demanding answers just like them. I don't see why the customers are being looked at as the unreasonable ones.
Back to the virtual mob comment. Notice, like you said, "IN CONTEXT" I did not partake in the comment about scamming 247 members. That is what's called a joke by phillyb b/c many members over there do not like this forum. A clear example of why would be this thread, how RR is continued to be given "slack" for what they are doing. (or what ever other term is given to it by the moderating staff) Also notice I am not denying what I said. I feel the way I do about RR b/c of what they are doing to their customers.
it will be funny. :nana:
