Cobb SRI stealership denial?

BluMicaR

Member
:
2007 Mazdaspeed3
Hey I have the sig mods. I came in with the April released TSB re the fuel pump and pcm. They don't notice anything else.

Except the Cobb SRI and my manual boost gauge. They start trying to say how my boost gauge is a performance modificatiin that voids the whole warranty and... I cut them off, exolaining the difference between manual boost control and a ******* boost guage. :/

Then they say unless I install my fagctory intake they won't even diagnose. More to come...
 
well, they can't void any warranty, but they can certainly refuse to work on it. Go to another dealer or comply with their requests is about the only options you have.
 
hold up, i have a boost/vac guage, that what they have a problem with? It's not a boost controller i know. Let us know whats "more to come..."

I will say when i went for a state referee test for modified intake on one of my older cars they gave me crap for my A/F guage, saying that it can tweek or control the a/f and give more power.... obvious b/s, and made me clip the wires and take it out before they would even give me the smog check as it was part of the "visual" inspection fo the smog check.
 
it's all right there in the warranty information booklet provided with the owner's manual. even something as simple as a vac/boost gauge can void warranty. odds are it won't do anyting bad if installled correctly, but it IS a modification to the emissions system in the vehicle, which can be considered illegal
 
Read this here:

http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

By what I understand...Mazda would have to prove that what mod you did caused the problem. A CAI wouldn't void the exhaust/transmission/seatbelt/etc...

It is illegal for them to simply "void" your warranty because of one item...this is bulls*** and illegal.

I had to deal with this with my GTO and GM giving me a hard time about my mods...
 
yeah be careful with that boost gauge thing!! my warrenty was voided on my speed protege, the dumb tech at the dealer says, " sorry we cant work on your car due to the gauge, it modifies the turbo and causes problems im gonna have to void your warrenty" it was total bulls*** imo!
 
...More to come is that dip s**** didn't even realize I have a CS down pipe, they told me my Cobb SRI wouldn't let them 'work on the car' until it was replaced with the factory box... And THEN the tech said, "If you had a Mazdaspeed CAI I wouldn't have any problem working on your car," and I said, "Oh, really? Because those have been recalled by Mazda."

"No they haven't - never been any problems with the MS CAI."

I realize, at this point, I'm dealing with morons. I ask can he even diagnose if the TSB from April, which DOES apply to my car in date range AND in VIN... He says, "We can't touch it in relation to that TSB without you putting the factory box in." I explained how the other Mazda dealership, the one further from me, where I bought the car, has no issues working on my car and two Japanese Mazda techs even happened to be in one day and complimented me on my install of the boost gauge and the Cobb SRI, which they thought was, "Very cool." Swear to God, two corporate engineers from Japan happened to be in my other dealer trying to diagnose a weird problem with some lady's Mazda 3s. Then saw my car getting an oil change, then spoke to me personally.

Oh, this other dealer I was at above, they also told me that using synthetic oil in my car will void my warranty completely. Can anyone speak to this. Synthetic, really?? They said: "The Royal Purple you use, heck if it was Mobile 1 full synthetic, it voids your whole engine and power-train warranty."

REALLY??

I am going to just go to my old dealership, it's further away, but they don't hassle me like these Summer's Eve boxed items at -BAD-Tom Roush Mazda in Westfield, IN-BAD-.
 
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Avoid that dealer like the plague! Just to clarify; Tom Roush is the good dealer, right?
 
i hope i dont run into issues when i start modding cause i have free oil changes left at my dealer and i dont wanna wait that long to mod! i wouldnt even wait til the warranty is up cause i love my car to much!

i had a similar experience like to had with the japanese! i was getting my oil changed and the lead service guy brought my car to me and complimented on all my things ive done! his favorite was the exhaust mod which surprised me cause i thought id be told to change it back knowing my luck with stealerships!
 
that's funny about mobile1....i paid extra for full syn at my dealer and that's what they put in....too bad it cost me like 80 bucks....hence the last oil change there....i agree with the whole moron thing
 
Yeah they actually sell me and recommend to me, which I only like full syn anyways, but they recommend the the Valvolne Full Syn.

Gmac
 
I get free oil changes at my dealer, but I have to provide the synthetic oil. I bring 5W-30 Mobil 1 and my service advisor doesn't say a word...
 
I had similar issues when I had my twin turbo Audi. Because of Audi having to pay for people blowing their turbos, some dealers became complete asses about everything...heck, changing out the radio at one dealer = entire car warranty voided.

I found a dealer that was okay with mods, as long as you were straight up with them. So in your case, I would definitely try to find another dealer. But I would have to semi-agree about a boost gauge: mine was hooked up to the fpr hose, and a leak there due to bad install might cause the turbo to overspool to make up for requested boost by the ecu.
 
Why people attempt to get their car serviced with mods in behind me. I know it's a pain in the ass to take them off, but you're rolling the dice. If I gotta take my car in for anything that they could remotely pin on to some mod I did, it's coming off. Use your imagination. They sure as hell do. It's not hard to take a boost gauge off. Just disconnect it at the dash level and hide the wires. When they're done, just reconnect. That's why I mounted my Mearcat pod with velcro. It's easily removed. I also ran the vacuum line through wire loom and used black electrical type to wrap around the entire length to make it look factory. Unless they know exactly what they're looking for, they'll never find it.
 
Why people attempt to get their car serviced with mods in behind me. I know it's a pain in the ass to take them off, but you're rolling the dice. If I gotta take my car in for anything that they could remotely pin on to some mod I did, it's coming off. Use your imagination. They sure as hell do. It's not hard to take a boost gauge off. Just disconnect it at the dash level and hide the wires. When they're done, just reconnect. That's why I mounted my Mearcat pod with velcro. It's easily removed. I also ran the vacuum line through wire loom and used black electrical type to wrap around the entire length to make it look factory. Unless they know exactly what they're looking for, they'll never find it.

because the mods he has should not effect them working on a damn TSB...if he broke something and wanted it replaced then that maybe something dif. but comeon this is just out right stupid! sounds as bad as some of the subaru dealerships i have heard about.
 
because the mods he has should not effect them working on a damn TSB...if he broke something and wanted it replaced then that maybe something dif. but comeon this is just out right stupid! sounds as bad as some of the subaru dealerships i have heard about.

They don't? How about modifying the intake, which effects the MAF sensor, which could cause stumpling? Come on man. Lets not be in denial. I've had my SRI for 6 months without issues, but this is a car dealer we're talking about here. They aren't going to work on a fueling/ECU issue with a modified intake. Plain and simple. I can't see that getting any more obvious. Every hour they've got your car on the rack diagnosing a TSB issue that Mazda isn't paying them top dollar for is an hour they could have some poor bastard's car out of warranty, charging him full retail on parts and $100 an hour in labor. Dealers DO NOT like doing warranty/TSB work because they don't make as much money doing them. They're not going to welcome you with a smile and open arms and as soon as they see a way out of it, they're going to take it. In these times where dealers are not selling alot of cars in this bad economy, they rely on their service departments to help keep the lights on. I'm sure there are quite of few owners of dealerships down their service managers throats every other day warning them about doing too much warranty work and tell them to try to find any lame-ass excuse not to do them.
 
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They don't? How about modifying the intake, which effects the MAF sensor, which could cause stumpling? Come on man. Lets not be in denial. I've had my SRI for 6 months without issues, but this is a car dealer we're talking about here. They aren't going to work on a fueling/ECU issue with a modified intake. Plain and simple. I can't see that getting any more obvious. Every hour they've got your car on the rack diagnosing a TSB issue that Mazda isn't paying them top dollar for is an hour they could have some poor bastard's car out of warranty, charging him full retail on parts and $100 an hour in labor. Dealers DO NOT like doing warranty/TSB work because they don't make as much money doing them. They're not going to welcome you with a smile and open arms and as soon as they see a way out of it, they're going to take it. In these times where dealers are not selling alot of cars in this bad economy, they rely on their service departments to help keep the lights on. I'm sure there are quite of few owners of dealerships down their service managers throats every other day warning them about doing too much warranty work and tell them to try to find any lame-ass excuse not to do them.

Yeah, ok, but they KNOW there is an issue with the fuel pump. I haven't had any probs until COLD WEATHER set in which is mentioned. I've had the intake in for over a year now. My production range AND my VIN fall under the TSB that specifically states the fuel pump has a known production issue. I have thrown two CEL's in my car's life (since May 1, 2007).

The first was just after my new mani went in the parts were, :ahem:, not all present and my mani burned a hole in the hose from the IC to the turbo. I replaced the hose once the new parts arrived (thanks Ken!). No CEL, cleared.

For eight months I have driven w/o a problem and carefully modified because I only put on stuff I am 100% sure of. The TSB came out and I printed it just in case - knowing cold weather was a-comin. The other day after driving to and from Chicago for Thanksgiving I was getting on it and the CEL came on for my O2 sensor - ended up just being a little carboned up. The light cleared out of memory, it hasn't lit again, and the O2 sensor is clean.

My OTHER dealership has NEVER had any issues with my car, they know all my mods, even offered to put them fricking in! They do all my oil changes, and SUGGEST synthetic, are overjoyed with my using Royal Purple 5W-30 and even give me credit every other oil change for using my own oil. I get every other oil change free, there. ALL my service has been by the book, and at the dealer. This time I went to a different dealer for JUST a change and asked about the TSB; this dealer is much closer.

Rest assured, I won't make that mistake again. But since my normal dealer has no issues what is the deal? Blame me, my arse.

This stupid dealership telling me 'synthetic oil' nullifies a factory engine and drive train warranty is more than enough to establish their existence as douche-bags the level of which a Kevin Federline has never imagined.
 

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