Blown MS6 engine

[Afroman]

I still dont see how your warrenty is voided? No mods, no signs of abuse?

How can you do any kind of oil analysis when the engine is blown and oil has already leaked out? The oil is full of debris and some of it is missing due to the failure. You could do a few tests for viscosity and maybe grade/syntetic and thats about it.


If its lack of lubrication, then the bearings on your crank would be siezed up or show signs of extreme over heating. They would be black and have burned/charred oil residue.

Chances are when your engine blew, alot of the informtion on why it broke destroyed because of how violent the failure is.

Anyways, I still cant wrap my mind around why you have pay for an engine when you have a warrenty.

He claims that 99.9% of all bottom end failures are due to lack of lubrication

What about connecting rods or the crank itself or the bolts attaching the connecting rods to the crank or the alignment/balance of the crank. There are a lot of things that can go wrong. Not to mention WHY there was lack of lubrication. Bad oil pump? Blockage in one of the lines. A leak in a seal somewhere... Lack of lubrication is a very general statement.


I also cant believe you have to pay for the engine teardown. I think if they say your warrenty is void because of something you did or didnt do, the burden of proof is on THEM not you. They are the ones saying your contract with them is void and they gave you no reason as to why? I would want concrete proof because as of right now it sounds like hearsay.

They say you didnt change your oil right and want proof that you did in the form of reciepts. (By the way thats what I like to call an impossible task, no one keeps all their reciepts ever. Its a way for them to snake out of the deal). I would fire right back and say I want PROOF that it was an oil related issue. If anything is questionable then they cant 100% say its your fault because you forgot to change the oil.

 

[astraelraen]

Chances are when your engine blew, alot of the informtion on why it broke destroyed because of how violent the failure is.

Anyways, I still cant wrap my mind around why you have pay for an engine when you have a warrenty.

I also cant believe you have to pay for the engine teardown. I think if they say your warrenty is void because of something you did or didnt do, the burden of proof is on THEM not you. They are the ones saying your contract with them is void and they gave you no reason as to why? I would want concrete proof because as of right now it sounds like hearsay.

They say you didnt change your oil right and want proof that you did in the form of reciepts. (By the way thats what I like to call an impossible task, no one keeps all their reciepts ever. Its a way for them to snake out of the deal). I would fire right back and say I want PROOF that it was an oil related issue. If anything is questionable then they cant 100% say its your fault because you forgot to change the oil.

+99999

It's time to go find a lawyer unfortunately. All the clauses that rep is using is just Mazda trying to get out of a warranty repalcement.

Especially if detonation blew then engine, wtf does oil have to do with detonation?

TBH even if they teardown your engine I don't think they will find a 100% conclusive reason as to what happened. And it already seems to me like that Mazda rep isn't going to take anything but a 100% conclusive answer. I wouldn't dare pay for a teardown, I would get a phonebook and start calling.

Hell a small claims court claim of whatever your state's maximum is would get Mazda thinking twice.

I've done my first 2 oil changes and I don't have receipts for them. I'm about to do the 3rd in two months and I bought the oil a few weeks ago... what good does a a receipt do? It proves nothing, I could never put the oil in and Mazda would never know... I could have bought it for another car? Needless to say, if my engine blew tomorrow I know Mazda would give me hell and probably try to pull the same thing they are pulling with you. Is there a good alternative other than going to the dealer/quicklube? I don't think there is, but I refuse to get my oil done at a quicklube, and the dealer charges way to much for synthetic.

And if you really think about it... what if you were the 2nd owner? You've got no records of the 1st owners oil changes. Are they going to not cover your blown engine? What if they first owner only put 7000 miles on it. Does not having records of one oil change invalidate a warranty? Thats really iffy imo. But I'm no lawyer.

 

[fastdreams]

F'ng bs.

No way would I give Mazda the business buying a new engine from them, especially when it is in their best interest to void your warranty. The rep is obviously trained how to save Mazda money, not take care of the customer. In this case, they are not only saving Mazda money, but making an additional profit by selling you an engine and labor at full price. I can't believe they didn't even offer to meet you halfway and are placing 100% of the blame on you, only blaming the 2 missing receipts.
Definitely do not give this dealership your money, even if they are "nice" to you. They are robbing you on a technicality because they can, end of story. This makes them thieves. So how are they a good dealer?

This is what you call a conflict of interest.

It makes sense to me to get 3rd party independent inspection and analysis of what caused the engine to fail.

I guess I'll have to take my MS3 to the dealer for my oil changes.

 

[Killer]

I would get an lawyer. Have you read the Magnussen Warranty Act?

They are screwing you man. The burden of PROOF is upon them when not honoring a warranty. Get a lawyer..NOW!

read up:

http://en.wikipedia.org/wiki/Magnussen-Moss_Act

 

[Speed6GT]

Have you tried checking with Irvine Mazda? I have had good exeperiences with them.

 

[SPEED3TYPE2]

dud that pining was cuased by boost spike cuased by your mazdaspeed intake!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Luckly most people get fuel cut instead of ping at 25k-3k, u where unlucky... Your mazdaspeed intake cuase your boost to spike and the ping blew your engine thats what it sounds like to me

 

[SPEED3TYPE2]

why am i the only one thinking....BOOST SPIKE!!! hello!!! cuased by the mazdaspeed cia 25-3k on higway... if you don't get fuel cut u get PING!!!

 

[jred321]

if the regional rep already said no it won't matter which dealer he takes it to.


lawyer fees < $13,000. just make sure you're def in the clear before enlisting a lawyer. see if you can get a free consultation or something

 

[mung35]

Does this help at all?
http://www.o-m-g-w-t-f.com/stuff/Mazdaspeed6/01-022-08-1919b[1].pdf

 

[Captain KRM P5]

The Mazda regional service manager called me last night and we spoke for about 20 minutes. Long story short is that without every oil change receipt they won't accept responsibility for the warranty claim. I offered to pay to have the oil analyzed and the engine disassembled, but he said it wouldn't make any difference. Without the two receipts that I'm still trying to locate nothing else matters. As an aside, he all but implied that I was taking additional time here to create forged receipts for oil changes. That really pissed me off.

He claims that 99.9% of all bottom end failures are due to lack of lubrication. I questioned him on that, but he wouldn't listen to any of my arguments. Wrt detonation, he told me that I would see a misfire well before the engine ever let go. He said I probably wouldn't notice it at first, but it might throw a code. When I asked him if they had pulled any codes from the comp, he said they hadn't even looked at that. Again it seems like technicalities triumph science and reason. Interestingly his return argument for a clean bill of health on the oil was that I could have run it low. I told him that even with receipts it would be hard to tell how much oil was in the engine at the time that it failed because of the nice little hole in the side of my block. He hesitantly agreed, but stated that if I had my receipts it wouldn't make any difference. Not sure why he even brought that up...

Anyway, I don't want to leave you guys with a bad impression of the dealership. Tustin Mazda (unlike Phillips Mazda in Laguna Hills) has been helpful and friendly throughout. They gave me a loaner car while this was being hashed out with Mazda and have called me daily to give me updates. While they haven't gone out of their way to further diagnose the root cause of the engine, they are limited by the policies of Mazda.

I'm really concerned that if I fork out $13k for a new engine and something else lets loose that I will be in the same predicament with Mazda. I really enjoyed the car, but if the manufacturer doesn't stand behind it, then I'm afraid it's not a product I want to own. I have to ferry two young boys 50 miles to and from school each way. The last thing I want to have to contend with is repeated failures that strand us on the freeway and that keep diverting our income from the family and to the car. I think I'm just going to get the car running again and get rid of it as soon as possible. Just can't take the risk with Mazda.

Thanks again to everyone for your help.

if all you want to do is get it running, call me/email me. i'll either find you a used engine or just a replacement one that saves you from dropping a ridiculous thirteen grand on this blatant scam.

 

[buttons252]

I love my speed6 but NO WAY IN F$@#$!% H#$@@! would i pay Mazda $13,000 for a new engine. I bought a new car because i wanted WARRANTY. a piece of mind that i wont have to deal with your situation. I however will make sure I have all my receipts and the car appears to have always been totally stock to the dealer. I concur with the others get a lawyer. What about mazda corporate? I would be soooo pissed id be making anti mazda websites and make them loose some additional business

 

[superskaterxes]

this thread is making me naucious. listen to everyone here and get a lawyer

 

[Killer]

you get a lawyer yet? Ican tell you first hand they are screwing you. if you fall for it...well thats YOUR fault. read what I posted on the last page.

 

[briangmr]

Thanks everyone for your comments. I didn't want this to turn out to be a bash Mazda thread, but I really appreciate all of your insights and recommendations. The most I've been able to get to date is having the dealer test the oil; though this probably won't do me any good, based on what Mazda corporate told me. Anyway, I think I'm going to just get the car running again and sell it. I don't want to be in this position with Mazda again in the future.

Lesson learned. KEEP EVERY SERVICE RECEIPT and perhaps have the dealer perform all of the scheduled maintenance.

Thanks again everyone.

 

[jred321]

it's too bad you're rolling over like this. not having the receipts does not mean the maintenance was not performed. the warranty is only void if the maintenance is not performed. if you did in fact perform the maintenance the internals of the engine will reflect that. a lawyer will be able to help you

 

[tunersteve]

it's too bad you're rolling over like this. not having the receipts does not mean the maintenance was not performed. the warranty is only void if the maintenance is not performed. if you did in fact perform the maintenance the internals of the engine will reflect that. a lawyer will be able to help you

+1

I don't know anyone that can just drop 13 grand and let the dealer do that to them.

 

[dannyboy17]

do you have any friends that work at a shop? or any small shop around your area?

You can always ask them to help you out by giving you some fake records of when the oil was changed since u lost ur receipts. I mean, its not like u didnt change the oil at all, u just lost the receipts. Of course offer to pay for this service though lol, i mean ure gonna save 13k in damages.

 

[08ms3bm]

Have the damn car towed to another dealer. Talk to several dealers around town and tell them about your situation. They get paid for warrenty work! Somebody will want to do it. You have a powertrain warrenty! Do Something!

 

[evo'skickass]

the burden of proof lies on the dealership...THEY have to proof that you dident change your oil, etc etc, according to the moss warrenty act. plus, mazda dealers are run like franchise, they are loose affliations with mazda usa, and you need to contact someone at the corperate office that will help you on this. this is bulls***, dont pay them a dime, and get a copy of the moss act and throw it in the service reps face.

 

[astraelraen]

If you thinking even by keeping every receipt your warranty will magically be valid if you blow your engine you're an idiot, especially if you do your oil changes yourself.

This is clearly a case of Mazda/Dealer wanting to make some money and you getting hosed. No amount of proof is going to make them change their mind at this point except the lawyer button.

Theres no reason to be polite anymore now that you've decided to take it up the butt.