Viewsonic Customer Service Sucks!!

[Keno1542]

This all Started out when my Viewsonic N2635W LCD TV decided to go black and white while I was watching TV one day, about 4 months after I bought the thing. So I called Viewsonic customer service and they said it would be covered under the warranty provided. They tell me I have to at my own Expense ship it out to their service center to get repaired. I started arguing with them about how I shouldn't have to pay anything to get a product that screwed up under warranty fixed. I asked to speak with a manager and they said that none were in, but they could have one call me back within 48 hours. So I said that would be fine, three days later and still no call back, so I call them back and they said the same thing. I'm still waiting to hear from a manager. So, they still didn't pay for the shipping. So I shipped it out to their service center, cost like $60, and they received it at their warehouse on Teusday, March 26th. They had told me 10-14 business days after they receive I will have the TV back at my house. So, I call them on Fri, March 29th to check the progress. They asked me when I shipped it out, and I told them UPS said it got to your whare house on Tuesday. They go to tell me how it takes some time to get into their system and to call back on Sat. I call back and they tell me the same thing. This same thing has been going on since then until today. We will see what happens. To top it all off they tell today it will take 10-14 business days after it enters their system!!!

Overall I am very unhappy with Viewsonic Customer Service and their lack of respect for their customers. I also was not and am not happy with the quality of their product, screwed up within 4 months. I would not buy another viewsonic product again and would recommend everyone to steer clear of the brand.

 

[jersey_emt]

Shipping out at your expense is pretty much standard policy for all companies. Some companies have regional service centers that you can drop off the item to instead of shipping, some don't. And turnaround times starting from the time they initially process the item is also pretty much standard policy across all manufacturers. You may have misheard the first CSR when they gave you the 10-14 day quote, and even if you didn't, and the CSR gave you wrong info, these sorts of things are generally laid out in print in the warranty docs that come along with the product.

Also, think what you may, but one user experiencing a problem that needs warranty work does not mean the entire brand is sub-par. Electronics, especially LCD monitors and TV's, have extremely complex manufacturing requirements (think about how small those pixels are). This is why there's a warranty in the first place.

 

[Keno1542]

just throwin my experience and opinion out there...this is a common problem according to the CSR i talked to and Viewsonic still didnt issue a recall on the TV...the Customer Service is probably the worst i have eveer dealt with, they just kept giving me the runaround

 

[Newf]

well, I've learnt that customer service....they all suck.

Actually, no product works as it's supposed to any more, and everything breaks. It's all about warranties, and extended warranty now.

 

[RacerXGirl]

Did you buy it directly from them or from a local retailer? I wonder if they (Best Buy, Circuit City, etc.) would be able to help you out?

 

[Keno1542]

bought it from buy.com...and they said all the warranty stuff is handled directly through viewsonic and gave me viewsonic's phone number

 

[Keno1542]

well they finally recognized that they had it today adn said it would be 10-14 business days from today plus the shipping time to get back from cali to ga...this just sucks

 

[genericuser]

It still can't be worse than comcast.

 

[kickniteasy]

My samsung had a problem with one of the speakers going out. Samsung said that if they didn't have an authorized repair shop in my area they would either have an out of town person come in or would pay for it to be shipped to the factory, depending on how far away the closest repair person was. The repair guy was at my door the next day to pick up my TV, samsung called me to let me know they had shipped the parts to the dealer the day after that.....and then I didn't see my TV for 2 more weeks for what I was assured was a 3 hour fix. It was completely the repair shop's fault, they were super shady, but Samsung customer service was awesome. I called Samsung a couple of times to complain about the repair shop (since it was "samsung authorized" I figured they'd want to know) and they (samsung) contacted the shop multiple times. By the end of it Samsung said if I didn't get my TV back in a week I'd receive a free replacement TV (same model of course) from them because of my poor experience. I was 3 days away from just getting a new TV from Samsung because of something that wasn't even their fault. Not all customer service is created equal.

 

[silver slotege]

Actually, no product works as it's supposed to any more, and everything breaks.

We have a saying in engineering...
"If it ain't broke.... It doesn't have enough features."