(drinks)
Just out of curiosity, what was the reason for losing the free oil changes?
Owner of Mazda of Lakewood decided to call it quits, sold the dealer to McDonald Mazda. The deal was that all new cars that were purchased at Mazda of Lakewood got free lifetime oil changes. That did not continue after the sale. McDonald reopened the dealership in a new location a couple blocks down and it became McDonald Mazda West. Mostly the same service folks.
I complained loudly because I had actually gone to my scheduled service appointment at Mazda of Lakewood and when I got there the car lot was empty, and an employee came up to me told me what happened (sale) and told me they were closed and I had to reschedule with McDonald. I never got any notification about this closure/sale and that my appointment was therefore cancelled. I called McDonald, told them I want to reschedule. They said sure no problem, then "oh by the way, we are not honoring Mazda of Lakewood's lifetime free oil changes anymore, it'll be $59.99." I complained loudly because I took off work early to go to my appointment. They said fine, we'll give you 1 free change. I said ok thanks. Got my free oil change. 2 1/2 hours later got out of there. (pissed) I told them this is bad business to all their inherited Mazda of Lakewood customers and that I would be taking my future business elsewhere. They essentially said "don't care".
Got my last 2 oil changes at Groove Mazda because they are up the street from work, and MazdaUSA gave me 2 free oil change coupons when I complained about losing my perk. Now I've used those 2. Groove wants $66.99. Groove at least would get me in and out during my lunch break.
Checked some other shops, they want $79.99
No thank you. After of course the investment of tools, $19 for oil, $12 for the filter, $1 for a new drain plug gasket. $60-$80 or $32 to do it myself? Probably find cheaper Mazda filters online?
Spite.
Congrats McDonald and Mazda of Lakewood, in one move you got a not very savvy car person interested in doing their own stuff now. Their loss, I spent plenty of money with them too for other things. I actually really liked Mazda of Lakewood's service department. But yeah. It's a bad taste in my mouth the way it all went down.